Customer Ratings & Reviews

It took many months to be able to go from the consultant to the actual installation of the projector. The consultant and the technician do not speak directly, but rather read written notes. There were frequent miscommunications and we had to order and return products multiple times. We gave up ok having our sounds system upgraded given that the geek squad could not figure it out. On the bright side, the projector is working well. Everyone was very polite and there was not any extra cost. The price was good, but scheduling was difficult and it was very slow.

The device install was great. They said they would come back and install a cover for the HDMI cable, but still have not come back. It’s been several weeks.

There was poor communication between the home consultant and technicians for the consultant was here four times and the squad 5-6 times and I was always told different things (what to but and what was needed never matched up).

Geek squad did a decent job mounting my projector. The techs onsite (4 at the time of install) had questions if my mount would fit my projector (JVC 4K e-Shift DLA X550R) even though it clearly said on the mount box it was a universal mount. On the first attempt to mount they had issues and said it would not fit the projector. They ended up calling another tech and he walked them thru how to mount it correctly on the second attempt. Overall after finishing the mounting it turned out ok. Looks good in my media room.

It's good for extra protection but I haven't had a chance to use it thank goodness