Customer Ratings & Reviews

My husband and I recently moved to a new home and had to change cable companies. It was like going back in time. We could not get the TV to work properly with the sound bar and blue ray. The cable guy supposedly connected it all but it did not work. I contacted the Geek Squad. Robert came out and did an excellent job or programming and throughly explaining the remote. I highly recommend Robert Yim from the Geek squad.

Techs did a Great job in installing and programming my remote. Spent as much time as needed in directing me as to best means to operate remote

The agents added our ROKU to our Logitech remote. We couldn't utilize this remote without the Geek Squad. Technology challenged? Call the Geek Sqad.

This programmer consolidates the majority of remotes associated with the home theater, surround sound, cable and gaming experience. It is also compatible with some thermostats to assist you with your heating/cooling experience. Can be somewhat sensitive to the touch.

Reprogrammed my logitech remote for new sound system and dvd player and placed program on my computer with new components

This truly is the answer to ONE remote that does everything! I can finally turn on/off all components, turn the volume up and down and manage my DVR all with one remote. And when I mess things up, as I often do, it just walks me through fixing it. The best thing ever!

Harmony upgrades to a T in making my remote compatible with complex upgrades to my home theater system.

Did a great job of diagnostics to determine the problem and used a computer program unavailable to consumers to fix. Added all devices to single remote. Really pleasant person to talk with and very professional

The installers were professional and knew what they were doing. With all the new technology it’s like you need to be an engineer to make sure you get the most for your investment. It was the best money ever spent.

The installer arrived on time. He was very thorough, helping us to choose the settings and the equipment we would want to control. When he finished (it took about an hour) we knew exactly how to use the remote. That was weeks ago and we have not had any questions or problems.

Devon was incredible. It took a bit at end of the day, but he was patient and determined to complete what I thought could be an impossible programming task for my remote.

I purchased the Logitech Harmony Remote and had the Geek squad come and program it. It’s been great! We don’t need several remotes to operate the TV, DVD and cable box. We can do everything with the ease of one controller.

The Geek Squad tech not only set up my new tv, but also programmed my Logitech Universal Remote. And had everything operational. If I had tried to do it myself, it would have taken hours, he took one! I will definitely use Geek Squad again.

Geek Squad member programmed Harmony remote control . Went thru all steps to program Harmony remote control with new channels. Also did all upgrades for the LG 65” smart tv.

Works greatThis guys really know what they’re doing far more than I do it’s programmed and I use it although sometimes I push the wrong button’s that’s my fault not the geek squad they did a great job

The Geek Squad agent arrived at our home as scheduled. The whole process was quick and efficient--very well done. The Geek Squad Agent clearly explained how to operate the remote and we have had no issues. Very pleased!!!!!

The Geek Squad did a great job programming my new universal remote for my new home theater system. There's no way I could have done it myself. They programmed the remote so that it was very intuitive and easy to use.

This remote is more complicated than my old harmony remote. Still have to use Dish remote for some things. It is getting easier to use with time. Hope I will eventually be able to just use the Harmony instead of switching

The Best Buy Geek Squad is the best! I would not be watching TV without them. They knew exactly what was wrong and fixed the issue. They were very professional and courteous As well.

It took 3 visits, but they finally isolated the problem and set the stage for it to be fixed after I purchased another product. The remote works perfectly now, and that's what matters.