Customer Ratings & Reviews

The agents knowledgeable and professional. Both agents were what I would expect from Best Buy. Both agents were a good representation of Best Buy

When my first jbl bar did not work at all, they suggested another and install went well

TV, SOUNDBAR AND HEAD PHONES DELIVERED AND SET UP AS EXPECTED. NO INSTRUCTIONS OR MANUALS. WE REQUESTED WARRANTY INFORMATION WHICH WAS LATER EMAILED TO US. SOME KEYS ON THE SOUNDBAR REMOTE AR ARE A MYSTERY TO US WITHOUT INSTRUCTIONS.

Agents delivered everything safely, setup all the equipment, connected to cable, firestick, and Blu-ray player. Then proceeded to play trailers on YouTube to show image and sound quality. Absolutely remarkable service. Very hard working, polite, and knowledgeable.

The agents did an excellent job connecting my TV and speakers to all my sound devices, and they were very helpful and courteous. They were quick as well. I would have given 5 stars but the original technician that came out to diagnose the noise coming out of my speakers wasn't quite experienced, and made a mistake in diagnosis, and said that my speakers are blown. So, I purchased a pair of $800+ Bowers & Wilkins ceiling speakers from Best Buy, which did not correct the problem. Thankfully, I didn't give them my former expensive and great replaced speakercraft speakers to dispose. When I notified them, they quickly came back and reinstalled my old great speakers, and I was able to return the new unnecessary speakers. I recommend have Best Buy's/Geeksquard's scheduling system well connected, so that the same customer instruction will appear and be known by all technicians instead of sending a tech out and they can't see the instructions - making the customer repeat why they are coming over & over. Otherwise, I was very happy with the crew that came out. So, sending an experienced tech first to diagnose the problem will help, and having their scheduling systems talk with each other are both company issues and not the tech's.

I have used GEEK Squad in the past and never have been dissatisfied and once again they did a great job. Geek squad mounted a new TV on my living room wall and I also requested them to setup my audio equipment, a sony soundbar and sonny htz 9f rear speakers. They attached the soundbar to the bottom of the TV and explained the number of speakers inside the bar and there positioning. The hook up of the rear speakers was easy , however, they suggested the placement and height which all resulted in a great sound expierence. Once again hats off to the GEEK SQUAD

The Geek Squad tech, Ashley, was prompt, efficient, knowledgeable, communicative and courteous while installing my new sound bar system.

Simple to set up with tv great sound and subwoofer is awsome

Curt and Damian could not have been more professional, knowledgeable, patient and kind. Their expertise is incredible. They were so efficient and patient and worked so well together that all our TVs were set up and moved in no time. They took us through how to navigate each one. Just incredible the service they provided. These 2 are KEEPERS and such a valuable asset to Best Buy.

The sound bar is fantastic. The first guy that came was a jerk. The second geek guy became was very professional, and a great guy would recommend him highly.

Very quick, competent, knowledgeable team installation and hookups of my TV sound bar and rear speakers. Great advice on adding the soundbar bracket for a built-in look and spacesaver

Marvin and Elijah installed my sound bar and connected my tv perfectly. They positioned the bar to make the sound fuller, they also made the wiring virtually disappear. Excellent job, very knowleageable and extremely professional. They are an asset to the geek squad.

This soundbar solve our problem with a high ceiling allowing all the sound from the TV to go up instead of coming at us. Previous to the soundbar, we would have to turn the volume u so high it would chase people out of the upstairs loft. Now we can use normal volume and get a clear and crisp sound in teh room.

Smooth, efficient and educational setup. Both technicians were on point and worked to assist me in managing my new soundbar setup..

Geek squad hooked up my surround sound, DVD and tuner to all speakers. Great work, very friendly.

The squad installed our soundbar to perfection! They were on-time, professional, efficient and explained how everything works. We couldn't be happier!

They mounted my tv and sound bar very professional look and all

The techs set everything up correctly, assured my full satisfaction.

The Geek Squad Technician That came to my house was excellent She knew exactly what to do Even when the soundbar wasn’t working she continued working until finally she got it working again I would ask for her the next time I need Service She is an asset to your company

John and his agent assistant came in set up my tv and connected my audio system! Fast, looks great, wires, and sounds awesome!