Customer Ratings & Reviews

The ONLY reason I use Best Buy is The Geek Squad. Even tho it took 30 days for an appt. Remi did an outstanding job connecting the Samsung Smart TV, Additional equipment of CD & tape player in a cabinet with excess wires left by other companies was not a problem for Remi. My personal feeling however is the long wait to get the TV installed and overbooking the Geek Squad. Sales Rep. was given exact concerns about the project which were not passed on to the Squad. She was given a hour to install, which turned out to be 3 hrs. I also needed the same base of the Samsung as the one I replaced in order for the TV to fit. It arrived with a different base which meant Remi had to rearrange the rest of the equip. The TV had to be installed at an angle because of the base, so color is often distorted. Remi was extremely patient with my low techincal skills & did not leave until I was satisfied. I'm sold on the Geek Squad & the challenges of this install were mostly created by the sales department, which I would give a rating of 2.

Our two TV installers must have been Geek Squad Jedi Masters. Not only did they install our new Smart TV in excellent fashion, but they took the time to go thru all the settings to our preference levels and allowed time for any questions we may have had on operating the Smart TV options.

Very professional and efficient. Knowledgeable of products installed

Two technicians arrived within the time window that was given early in the day. The set was set up and functioning as expected within 30 minutes. The technicians made certain that we understood how to manage our new set. Picture quality is great. Sound, even with a sound bar, is only satisfactory.

My installation of my Samsung t.v. went very smoothly. Technician was very knowlegeable and even took extra steps to go over the operation of the remote. I was disappointed when I found out that the Best Buy membership didn't include free delivery and installation.

The agent set up my tv and hooked it up to the cable. Was very patient and showed me how to use all the features. Answered all my questions.

I paid for them to deliver and set up my TV/Soundbar. They were there on time and were quick to finish the job but didn't leave until I was satisfied with the install. They did it right the first time. They were professional, courteous, and knowledgeable. They cleaned up everything before leaving. Both the TV and soundbar were installed, setup and verified operational. I am very satisfied with the 2 installers. The smiles on their faces showed that they enjoy their job.

The Geek Squad got my TV set up with my DirecTV in no time at all. They were very professional and taught me how to use my new Samsung remote and set up my access to Paramount+ so I could watch Star Trek episodes.

Very professional technicians. They even helped adjust my TV settings after setup to get the best picture. They certainly didnt have to do that but I really appreciated it.

The set up and installation went very well. The technicians knew what they were doing and got the job done and cleaned up everything when done. Took the time to make sure we were comfortable with all the functions and setup.

One of the best, if not the absolute best, in-home service calls. The techs got here on time, set up the TV, moved the TV cabinet into position, made sure I understood how it worked, and cleaned up everything. These two guys were outstanding. Couple that with the in-store help i got from Alex, and the whole thing has just been great.

Excellent service by Geek Squad for 65 inch TV set up. Very professional, curteous, patient to give tutorials and Love the recommendation to get the Pivot stand so TV screen can be moved.

The Installer was Amazing! He was ver nolgelible about the purchase i made, and new Exactly what he was doing! He even took the time to show me how to use the TV and remote!! 100 percent Happy

This team was the BEST! They arrived right on time, called the day before, also called with a 45 min lead time before they arrived. They were very respectful of my property while loading and unloading and very professional with the set up and removal. They were a delight to have in my home and I hope you appreciate them,

The entire process from purchase to installation was exceptional. My “Geek Squad “ installers we careful, clean, and talked/walked me through initial set-up. They were knowledgeable about my product and gave me care instructions. I will definitely rely on them for future products and recommend Best Buy and Geek Squad for purchase and installation. BRAVO

This was the 2nd appointment with Melvin..to hook up the TV and to program the universal remote. Very pleased with his expertise and diligence in setting up my audio equipment that I requested him to hook up my new Sony TV. He took great care in bringing the TV inside, removing from the box, sitting and centering it properly and ensuring everything worked.

They installed the product in a professional manner. They had to move some heavy furniture to get it in the right position. They removed all packaging and left the place clean. They vacuumed behind the old TV. They reprogrammed all my remotes and gave me advice on other equipment to replace my old home theater. They knew exactly what options to choose to set up all devices attached to the TV and they walked me through the operation of the features on the TV.

The two gentlemen that came out were very efficient and helpful and knowledgeable. they had the TV mounted on the wall in less than an hour and showed me everything I needed to know.

Joshua was so efficient, patient with me who is completely computor illiterate, set up every thing on the tv so I could access all channels, cable stations, and syreams so easily and without any hassle or question of how to do what is necessary to get different stations, etc. Joshua knew how to install my new tv effortlessly. The next tv I buy this February, I want Joshua to install and set it up. He is friendly, courtious, helpful, caring, considerate, accomodating. Best Buy is very fortunate to have Josha as a member of their geek team. Thank you so much. Joshua. You did above and beyond helping us to understand our tv so we could enjoy it to the fulest.

It was great experience to have Geek Squad install my new TV. The tech practiced al cover precautions. He was on time, courteous, knowledgeable and efficient, He explained how to use the remotes and made certain I was able to operate the equipment. He cleaned up all debris and took away the old TV for recycling. I will continue to Geek Squad services.