Customer Ratings & Reviews

The Geek Squad Agents were SO helpful and professional. They set up two TVs (a 50" and a 65"), a TV base for one of them and rearranged the cords so that they're hidden. They explained things well and were very patient with us. The Geek Squad service has always been excellent, not only with the recent set up of our new TVs but also for the services on our laptops when needed. Love the Geek Squad!!!

This service from the GS involved delivering, installing and programing of a new 43 inch Sony TV. Very pleased with service. Showed up on time, hooked up to DVD player and Direct TV box, programed it to work and went over all the steps to get what we want to do. Very polite an cleaned up. Very Professional.

Excellent service. The gentlemen unpacked our new 60” TV, installed it, hooked it up to our Bose sound system, and fixed settings so everything was controlled by one remote! They also took our old TV back to Best Buy to be broken down and recycled. We were very impressed with the technicians knowledge of the product.

Two gentlemen came to install and set up the new 72” Samsung tv I bought. I had a cable box and a sound bar. We are seniors so technology is not second nature for us. They arrived promptly and installed everything in a manner that simplified working the system. They demonstrated alternate streaming services that would match our needs and were budget friendly. Daryl left us his cell number and offered to help with any questions at any time. We appreciated his willingness to be there for us. We are now streaming successfully.

The agents were very professional,they handled the installation quickly and set up was fully explained to me.I would give them 10 stars if I could.

Had my tv put on a stand and had them hook up my sound bar to it. The team came and was so nice! Made sure everything was hooked up right and took all the boxes away! Would get them again. It’s worth it to ensure everything is correctly paired

Agent was right on time. Very knowledgeable and was a quick set up. He was very helpful explaining remote and adjusted our new 58 inch Samsung tv for us.

I purchased the installation because I replaced everything and needed to have it all installed at once. The techs where dressed professionally, they where kind, considerate, quick, and knowledgeable. They answered all my questions and did not rush to leave. They cleaned up everything as they where leaving and offered me the protection plan, but I had already purchased it. Over all it was the best experiance with geek squad that I have ever had. Keep up the great work.

This product exceeded my expectations—excellent quality and incredibly easy to use. Give it a try and see for yourself. BB is definitely the way to go!

Bought a TV The crew came and installed it. They even moved the wall mount that we had so it could fit the larger TV. They left no mess behind. Everything works wonderfully.

The Geek Squad was able to install my new HDTV to existing sound components I still had without problems. My older HDTV had been broken during a household move; they were able to remove it without any of the screen's shards breaking off and causing a dangerous mess. The setup to the sound bar & subwoofer was complicated; they were able to get this done correctly the first time.

Emmanuel and Taylor were terrific! They arrived on-time, were 100% knowledgeable and set up our new TV in quick time. They were able to answer all of our questions and provide us with additional information that we might need in the future. Great team!

The timing of the delivery and set up was extraordinary. Originally they offered the next morning service! The two men connected the TV and tested all features and additive connections, such a satellite, streaming channels, soundbar and DVD/Bluray. They then took the time to show me the features of the remote.

The geek squad have visited my house several times in the last few months delivering and then switching out TVs . Each visit has exceeded my expectations. They are so friendly and knowledgeable ; totally worth the Best Buy protection plan .

It’s a great tv, good picture. It’s easy to set up, good buy.

David fixed a very stubborn problem that was preventing a paid for entertainment site download that even the agents furnishing the site could not resolve! I am very grateful for the professional assistance! Long live the Geek Squad!!

Worth every cent! Arrived on-time, unpacked 70" TV, had the base installed on it, placed it on my TV cabinet, and had all my 'stuff' hooked up and working great in record time. Explained new remote and several features of the new TV to me as well. They then moved the "old" 55" TV to the garage and hauled away all the packaging for the 70" TV. Professional and pleasant. So glad I had them deliver and set up for me!

Installer was professional, efficient and knowledgeable. He reduced the prior mess of wires.

The agents removed by existing television, unpacked, and installed my newly purchased Best Buy TV in a neat, orderly, and expeditious manner. They also explained how to use the television and remote.

Installed television, sound bar, subwoofer, rear speakers, and DVD player. Polite and courteous technicians. Quick installation and setup. Gave demonstration and suggested settings. Took away boxes and packing material for recycle. Overall a very good experience.