Customer Ratings & Reviews

Superb assembly and installation by highly professional and competent technicians. Took the time to get the job fully done with friendly and helpful guidance to ensure I was fully trained to use my beautiful new tv system.

Great service from the 2 gentlemen that installed my new TV. They made sure that everything was set up, easy to use and explained everything in detail. They were Great.

The agent did a good job setting tv. Explained some features.

The agents were very professional and were very quick setting up the tv. They explained how to use some of the controllers and were very easy to talk to.

Geek squad are very professional and are experts in the services they provided. They did a great job installing 7 each ceiling speakers system, home theater system, mounted my television, and explained how to use the entertainment system. Wires and cables were professionally installed behind the walls. Very very happy. I am glad to be a member of the Geek Squad.

Install was so quickly completed. The Geek Squad Reps were wonderful about explaining the functions of the Sony Bravia and answered all our questions. Excellent service, and very knowledgeable and nice Reps.

The guys that came to set up the TV and my soundbar were professional courteous had everything set up quickly explain to me how to use the remotes. They also took my other TV away.

The Geek Squad did a fabulous job connecting my TV, DVD player, CD player, speakers, and Sonos unit together. So happy I can enjoy my entertainment center again! After moving to a new home, my equipment sat for several weeks till the Geek Squad got here. Loving my music and videos in my home; thank you!

The two guys who installed my Samsung TV did a great job! They arrived on time, set up the TV, cleaned up the packaging materials, made sure all my apps worked, and answered all my questions. I highly recommend their services!

The Geek Squad Associates were knowledgeable and helpful. Also, they had to make a second trip in order to haul away our HEAVY and old tv. It was a holiday weekend night & they showed up around 8 pm to "finish the job" with a good attitude.

Techs were outstanding. Set up tv with ethernet connection to our wifi, demonstrated use of new design remote, set up and organized our favorites and made sure we were fully satisfied before leaving.

Louis from the Geek Squad came and mounted my TV (40 inch Samsung) on a Rfiver center swivel stand. It was so good that he had the right screws that were not included with the stand. He set up my remote to cable and showed me how watch tv right away. I am so grateful, I would be fooling around with settings for months without this help. Louis also corrected the color to perfection. Best service ever.

Louis from the Geek Squad came and mounted my TV (40 inch Samsung) on a Rfiver center swivel stand. It was so good that he had the right screws that were not included with the stand. He set up my remote to cable and showed me how watch tv right away. I am so grateful, I would be fooling around with settings for months without this help. Louis also corrected the color to perfection. Best service ever.

Used Geek in order to set up new TV purchase. Two guys initially came. Guys were timely, friendly and knowledgeable. They explained what they were doing every step of the way and made sure everything was in working order before leaving. They also cleaned up and hauled away trash. Javier was great (wish I could remember the other installers name who was also great.) Well worth the extra expense.

The Geek Squad arrived at the given time and was very professional and quick to install my new 55 inch TV. They also hooked up my Blue Ray and Sound Box. I can’t say enough about their great manners and courteous ways they treated our merchandise. Kudos to the Geek Squad.

ABSOLUTELY EXCELLENT SERVICE! T.J.’s service was exemplary—kind, thoughtful, and extremely knowledgeable. He arrived at the expected time and completed our installation in a most professional manner! In addition, he made some recommendations to us that greatly enhanced our T.V. viewing experiences, as well as our equipment performance.

The agent mounted my TV to a stand that I had previously obtained and placed exactly where I wanted it. The Technician was very efficient and knowledgeable and thorough in his work and did not leave until all the necessary app's were loaded and working to our satisfaction. We would recommend Geek Squad to all.

The Geek Squad gouts, Mike and Mark, we’re beyond great. They did a wonderful job setting up my new mount and sound bar, and then took the time to be sure I understood how to use both. So far, purchasing TOTAL TECH has been a wise purchase for me.

The Greenville, NC nb-Site Geek Squad led by Josh Hines did an outstanding job delivering, installing and setting up this TV. The team overcame a troublesome WiFi situation and when finished, the TV was fully operational and on the WiFi network. I recommend this team for any similar services for purchase from the Greenville, NC store. In my opinion, this Team the best that Best Buy has.

The Geek Squad bought the TV in did all of the setup. They showed me how different functions on it worked and how to get to them. They made sure I was comfortable using the set. a big thank you to the team.