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Customer reviews

Rating 4.1 out of 5 stars with 15 reviews

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80%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-15 of 15 reviews
  • Rated 5 out of 5 stars

    Existing cable installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    James was able to use cables we already had to get our existing sound system working.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dr. Durkin

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good work by the team and the staff on this project and their dedication!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    TV and wireless surround sound system installation

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad was on time, knowledgeable, courteous, and efficient. Answered all my questions.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Configuration of Smart TV did not take

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The connection only lasted a few weeks. Very unhappy.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    SuperBox fiasco

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After attempting to schedule a service appt in the Best Buy app, we finally gave up and went in to the Brentwood, TN location. Bounced around from virtual assistants to live assistants with atrocious results. Technician finally arrived a week later and could not install our new SuperBox S6. Not sure why i joined the annual support contract for $190 ?? Disappointed, Mike

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Geek Squad - Job done right!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek Squad completed the installation quickly and efficiently.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Needed help and got it!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a new living room setup and I was nervous about how it was going to work as my old setup I had for 10 years. I was walked through everything in great detail and I had a lot of questions. The Squad was able to walk me through it all several times and I felt confident after they left that I could adjust/tinker with it as needed. So far, I have not needed to as it was all set up the way I asked but if I need to, I'm confident I'll be able to.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Tv hook up and hanging or place on tv stand

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cancellation was requested from me , all the do I hang it or put it on your stand there are only two wires to connect worth while if you got other stuff to hook up to much money for me

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Installation of product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The guys did an amazing job hooking up and setting up my TV and sound bar! They showed me how to use my TV and how to use my sound bar and how to find my apps that they downloaded for me! Exceptional service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad did excellent job installing my new TV

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got appt in 2 days, gave me 2 hour window, called with updates on arrival, came on time and tech was very professional and fast!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad couldn't be better.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agent installation excellent. Courteous and knowledgeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad Installation

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The technicians installed my TV and connected to my sound system without problems.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The Geek squad set up the equipment quickly.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted/and set up my TVs. They were very friendly,and helpful in explaining the use of the equipment.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Demo? What demo?

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They hooked up my DVD player to my new TV. No demo was offered

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Quick job

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agents mounted tv and configured our new sound bar.

    I would recommend this to a friend
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