Customer Ratings & Reviews

I am very pleased with the setup of my VCR. Excellent job! It’s great to know that you’re there when VCRs are not that common anymore.

the agents mounted my tv and connected it to all my devices

The technician set up my Apple TV box to my Samsung TV and got the DirtVision app for us to easily access and he was very patient!!

The agent connected my TV to Internet service provider did a good and efficient job

The young man did a great job installing my Tablo and helping understand how everything works.

DId a great job helping me set up my playstation and showing me what to do

Great people. Personable and knpwledgeable professionally.

Great investment in time and service to correctly install all aspects of new television and sound system. Impossible to know all the ins and outs of new television installation and sound quality checks and compatibility with other devices.

Old DVD & CD players died. Purchased as a Total Tech member a new Sony Blu-ray DVD & CD player and needed it integrated into our current home theater system, along with reprogramming our Logitech Harmony remote to recognize the changes made to our home theater system. Techs arrived on time and were very efficient in taking out the old devices and installing the new Sony device. Setup went quicky and successfully integrated the device and performed testing to make sure everything worked as expected. Proper wire management was done to make sure you never knew a new device was added. Techs were very knowledgeable and made sure we were satisfied with their services before leaving.

Fast, careful, and professional. Instructions on use were clear. Very pleased!

My Geek Squad rep came out promptly & installed my new Blu-Ray DVD player (upgraded replacement). He recommended a new TV to take advantage of the improved Blu-Ray. Recommended.

Excelente work and product i love my new tv they did an amazing job

Vincent was a very nice person and he did a great job setting up my TV

He installed my dvd player, and I was able to purchase a part I needed from him so I didn’t need to go back to the store .

Pedro was technically very sound, not a pun! He helped me with the installation of two Roku modules on my Samsung Smart televisions without an issue. He was ver adapt to his service job while being very mannerly & courteous to me as the customer. He was able to complete this task in less than an hour. I appreciated Best Buy’s assistance in scheduling this job.

The technician was exemplary of GEEK SQUAD service. He was knowledgeable, efficient, and caring. He insured we were completely able to use our new item!!

Geek squad total tech service is one of the best in home service agreements I have ever purchased. Always outstanding outcome for any install, knowledgeable, courteous, and efficient.

The Geek Squad tech installed my Apple TV+ streaming device. He programmed the stations and explained how to use the system. He is knowledgeable and did a great job of explaining what he was doing. He was polite and courteous.

We are so pleased with the service we received from the Geek Squad. The technician was super knowledgeable and installed new cable boxes for our mounted TV’s

Jacob was very helpful considerate and friendly. He hunted down everything he could to find out how to get all the equipment my husband wanted link together to work the way my husband wanted it to. To say Jacob made my life easier I'd an understatement!!! Good work Jacob and Thank You very much.