Main Content

Customer Ratings & Reviews

Adobe Creative Cloud Photography Plan (1-User) (1-Year Subscription) - Mac|Windows-Front_Standard

Customer rating

Rating 4.6 out of 5 stars with 254 reviews

96%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Filter:
Page 1, showing1-5 of 5 Reviews
  • Rating: 2 out of 5 stars

    Great if you don't need support!

    Posted
    d920
    • My Best Buy® Member

    I feel this is the best way for end users to purchase Adobe's products since they moved to the cloud subscription model. This card allows you to lock in your price for one year while avoiding being sucked into the forced auto-renew / price hiking horror that is well documented by various online sources. I do not mind paying the monthly fee and feel its a great value, however I do not want the strings attached when using a credit card with Adobe to subscribe. I had a bad experience when purchasing this from Best Buy, thus the 2 star rating. I ordered online and picked up in store. When I tried to use the card I received an error stating the vendor I purchased it from did not activate my key. I did not realize at the time that Best Buy needed to scan this product in order to ready it for use at the time of purchase. This is a security feature to prevent theft. I called Best Buy and was just told to call "Best Buy Corporate". After calling BB Corp I was transferred about a dozen times, then eventually shoved off to Adobe. Adobe was barley aware they sold subscriptions in this form and was little help. After keeping me on the phone for over 1 hour they told me they could escalate it to a senior staff member and I would need to wait up to 48 hours for a response. I went back to Best Buy and exchanged card. Second time worked flawlessly. I believe this was more Best Buy's fault than Adobe's since the Best Buy rep was heavily distracted at the time of purchase and most likely just forgot to scan the back of the card to activate it. Adobe does not make it easy to self manage an account. This is disappointing as most SaaS providers allow easy enrollment and cancellation of their services. The product is great - customer service (both parties), not so much.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    I don't like renting my software

    Posted
    drzero3
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Adobe is out of touch with it's software, instead of charging a decent low price, they charge to rent out their product with a monthly installments or a one year membership fee. This is all just to use their software and their cloud services. While the cloud is now the norm for most companies, Adobe still is out of touch with their consumer. I would love to pay for just the software for $100 alone but give me the option for the cloud. How about $5 a month just for 50gb of services and $20 for 1tb. So, I bought Photoshop and Lightroom because there's no other company that is comparable but I did buy Final Cut as an alternative. i still get updates from Apple and all for free. They're not afraid to give their customers what they need and want. If Adobe ever changes their business model then I will gladly change my score for the better. But for now it's a decent product that I still need to use.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Not User Friendly

    Posted
    Katie392001
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I have had a few editing programs and this is SO hard to figure out how to use. No user manual came with it so I have been watching YouTube videos to understand how to use this program. It is way over my head, unfortunately I have not used it much because I can't figure it out.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Needed illustrator instead of lightroom

    Posted
    Ugasuperman
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Will be returning and replacing. Wasn't the product my wife was looking for.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Wrong choice

    Posted
    BigBRAT
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    The software was not what I thought it was. Waste!

    No, I would not recommend this to a friend