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Customer reviews

Rating 3 out of 5 stars with 9 reviews

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44%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-9 of 9 reviews
  • Pros mentioned:
    Filter life

    Rated 3 out of 5 stars

    A Comically Bad Fit Ruins A Great Device

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    “I need a $100 facemask that has a sensor and pairs to my smartphone” said no one. I was intrigued by the idea and decided to order the airpop active plus mask. Best Buy came through like usual with super fast shipping. I honestly had no idea what to expect as I hadn’t read any reviews or videos or really photos of this product. Maybe I was first consumer to buy one. Anyways, the packaging is extremely neat, and on par with you might expect a $100 mask to present as. It comes with a the outer mask shell, the air sensor, 4 individually wrapped and sealed filters, a nice drawstring carrying pouch, spare ear elastic adjusters (pair already installed), a plug for if you remove the sensor, and instructions. The first step, after unboxing, is to download the Airpop app on your device of choice and pair it to the sensor in the mask. I was concerned when I saw on the Apple App Store that the app had a 2.5 out of 5 stars. The app installed on my iPhone 11 Pro Max no issue and paired via Bluetooth to the Airpop sensor easily and quickly. So far, great. The next step is to install a filter. Each individually wrapped filter has a QR code you scan in the app to register it. Each filter is rated for 40 hours of use so 160 hours of use with the 4 included filters. This felt advanced and techie but I really suspect this is more to keep you using Airpop brand filters. So far I was impressed and smooth sailing, and then it all went downhill. Installing the filter, it only attaches to the outer mask shell at two small points on the left and right inside edges. There is no where in the middle, top or bottom, to help secure the filter. The clips are hardly clips and just D shaped rubber posts the filter sits on. It took me a few times to get the filter is seat on the posts. The mask itself has no seal, it’s all on the filter. It’s a double layer silicone gasket that looks like it would create an air tight seal. It doesn’t. The gasket is angled inside to the filter. You have to flip it out when putting it on to create the seal, and it’s nearly impossible. The biggest issue here is there is no conforming nose piece, so on my face it left a massive gap around my nose and cheeks- not sealed. It also caused my glasses to fog up more than even a $8 mask off Amazon. Unacceptable from a $100 mask. At this point, I was pretty much no longer interested as without a seal, it is basically useless as a real filtering mask. So, not to pile on, but the fabric outer shell portion of this mask is ridiculously large. I have a big head (size 8 3/8 fitted New Era) and this thing made me look I was hiding a beak and maybe a burrito under my mask- it sits incredibly far off the nose and face. There is no other size available. On a normal sized person I think it would look absolutely comical. I tried adjusting the fit multiple times and never got it right or to seal. The mask is a cool concept. For the 5 min I wore it, the sensor would glow as I took breathes indicating it was analyzing the air. The glow color on the sensor can be disabled, or changed to a few different colors within the app. The app showed the particulates being captured and measures your respiratory rate. Nifty features. It also syncs all this data with Apple Health. It also tracks how long you wore the mask and counts down the time remaining on your 40 hour filter. If the mask would form a real seal I would even consider putting up with its beak-like construction for the analytics and Apple Health sync provided. But it’s unacceptable that a $100 mask fogs up glasses and doesn’t seal.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Filter life, Fit
    Cons mentioned:
    App

    Rated 5 out of 5 stars

    Style and comfort meets safety and protection

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Highly recommend this mask for persons that are traveling and going through the airport. This mask fits your mouth area and the inside layer keeps the mask nice and snug. I've already traveled and received a couple of compliments on the design and overall looks. This mask is stylish but also provides you with protection. You receive 4 filters which will last you 80 hours each. The app you install on your phone tells you when you need to change the filter and provides results on overall air quality, etc. However, I must warn you that sometimes the app does not work, it's a bit finicky. Overall, I really like how comfortable it is, especially around my ears. The ear straps are adjustable and you can comfortable breathe inside the mask. I've work glasses as well and have personally not had any issues with glass fogging up. The quality of the filter is soft and for someone like me that has sensitive skin, I've had no breakouts. Overall, it is definitely expensive, but worth it for me.

    I would recommend this to a friend
  • Pros mentioned:
    Fit

    Rated 4 out of 5 stars

    Expensive but convenient.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got it because I had enough Best Buy rewards, and needed some masks. So far so good. The cloth part underneath peak up over the top shell of the mask. So far so good. Smell builds up a little. Keeps track of how much I've worn it. Seems accurate.

    I would recommend this to a friend
  • Cons mentioned:
    App

    Rated 1 out of 5 stars

    Simply does not work and definitely not worth the

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible product. App is worthless. Refuses to pair. Mask is found via Bluetooth then tells me to blow hard into the mask to complete pairing. I can't blow in to this thing any harder... Won't pair. Filters do not create a good seal either as air leaks from all around the mask no matter how it is adjusted. Returned

    No, I would not recommend this to a friend
  • Pros mentioned:
    Filter life, Fit

    Rated 5 out of 5 stars

    A comfy face mask

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t know it has bad reviews…, I could easily pair mine via Bluetooth, I have an iPhone 13 pro, very easily. The filter has a QR. code to scan to rate the 40 hours, etc… when you put the filter in the mask,the filter has a silicone layer that seals it, as soon you put it on it seals, I’m 5’7 and 110lb and the mask is no big, I like it, it’s very comfortable. The filters are expensive so I only use this mask when I go to the doctor, in places I think I need more protection. And the best part I got it 50% off, great deal!

    I would recommend this to a friend
  • Cons mentioned:
    App

    Rated 2 out of 5 stars

    None

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Application is not working, I tried so many times. It’s useless.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    BUYER BEWARE! iOS APP DOES NOT WORK!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Following the instructions and the YouTube video, and have resent my request for a verification code several times. Upon looking at the App Store, I’ve discovered this is common and have not seen a fix. I ordered this before the latest review. This basically renders the Active+ into an Active without the sensor, which is crazy when you’re spending almost double the price.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Waste of money

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Save your money. This is a gimmick that is just throwing your money away. App is worthless.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    AirPOP Mask

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The AirPOP mask is awesome. The gasket that provides a compete seal.

    I would recommend this to a friend
  • Customer reviews from bestbuy-ca

    User rating, 1 out of 5 stars with 1 review on bestbuy-ca.

    See all bestbuy-ca reviews
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