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Customer Ratings & Reviews

Alienware - 15.6" Gaming Laptop - Intel Core i7 - 16GB Memory - NVIDIA GeForce GTX 1070 - 1TB Hard Drive + 128GB Solid State Drive - Silver-Front_Standard

Customer rating

Rating 4.4 out of 5 stars with 298 reviews

87%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
defective
  • Rating: 1 out of 5 stars

    Horrible!

    Posted
    Krand
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    Bought one and the keyboard lights stopped working due to a defective motherboard. So I exchanged it for a new one and THAT one was ALSO defective. Returned it and got an MSI and couldnt be happier.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Defective

    Posted
    Christian

    I bought my laptop 2 weeks ago and I have already problems with booting up my laptop. It won't turn on, I don't have any image. The computer is defective and I don't live in USA so I can go to best buy and make the warranty valid, I have to go directly to the dell services here in Mexico, and see what kind of problem the computer has. You pay so much money to receive a defective machine

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Defective Open Box won't honor return

    Posted
    Unhappy
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    I purchased this item Open Box in store - the item was supposedly tested by Geek Squad before it was put on the show floor to be working. The deal was good so I purchased the Open Box Item, took it home, and immediately it would not post. It powers on but does not boot or post into bios. I returned the following day, but the return was flat out denied despite the product being defective. The product itself is not reliable, and Geek squad is also not reliable for not checking that it works.

    No, I would not recommend this to a friend

  • Rating: 1 out of 5 stars

    Light bleed, defective screen

    Posted
    SilentEpic411
    • My Best Buy® Elite Member

    Google screen issues with this model before you buy. I got a defective one. Never seen a panel with so much light bleed. Not even acceptable for a $500 computer let along an $1,800 one. Very disappointing. Returned same day. Best Buy had a single employee working returns during the busy holiday season. Waited a very long time for help.

    No, I would not recommend this to a friend