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Customer Ratings & Reviews

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Customer reviews

Rating 4.4 out of 5 stars with 337 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers are enthusiastic about the high performance and impressive graphics capabilities of this gaming laptop, frequently praising its excellent build quality. However, some users noted the laptop's considerable weight and size, along with occasional issues related to heat generation and fan noise. A few also mentioned the relatively small SSD storage capacity as a drawback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 337 reviews
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Great laptop for student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I think my laptop is very good and everything is perfect

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great computer for the graphics

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It has great graphics and memory. I also like that it has so many great light features and ways to customize them. The whole computer has many customizable features which I like a lot.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Performance

    Rated 5 out of 5 stars

    Great machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    You can feel the quality just touching this machine. Runs games and tasks super fast. Bought two of these on sale for my sons and am pleased with the good quality of Alienware laptops.

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise, Weight

    Rated 4 out of 5 stars

    Ok but not the best

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is ok but has loud fan noise and crashes at least once a day. It is extremely heavy and doesn't fit into a normal computer bag for a 15 inch laptop.

    No, I would not recommend this to a friend
  • Cons mentioned:
    Fan noise, Size

    Rated 5 out of 5 stars

    SUPER GEEK LEVEL UNLOCKED

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's still huge, still loud, and still has that enormous (and ugly) hinge on the back, but the Alienware 15 is much more manageable and roadworthy than its 17-inch sibling. This is the size to get.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality

    Rated 5 out of 5 stars

    Great Customer Service for a Great Product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop handles AAA titles and is at a fair price even with the Alienware logo, normally I would have avoided the brand but the quality here is matching the price and that is all i I ask for!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    The camera sometimes not good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ALIENWARE/DELL: BEST GAMING LAPTOP BRAND 2017 BY LAPTOP MAG “Our top-rated brand, Alienware/Dell, has the best-looking laptops with the strongest keyboards and displays on the market.” — LAPTOP

    I would recommend this to a friend
  • Pros mentioned:
    Graphics
    Cons mentioned:
    Ssd

    Rated 4 out of 5 stars

    Solid performance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Had some issue initially with detection of the SSD but updated drivers cures this. Runs Oculus Rift easily, great graphics.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Fabulous machine.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far I've been very pleased with this PC. Very fast, great graphics and sound, everything I could have hoped for from a gaming PC.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great gaming laptop with superior build quality

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardware specs are unreal. Some people feel overwhelmed with the dimensions and weight of this device but it’s for the good - durability and most importantly air circulation are key. It literally handles any game at full settings without any hiccups and reasonable FPS.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Gorgeous. Well made. Captivating.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Exceeded my expectations. Operates smoothly. Quiet while performing. A little heavy, but I don't have to worry about it sliding around. Color and sound are mesmerizing.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love my new laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It's my first "gaming laptop", but i brought it because I needed a computer to take with me to a class and create presentations away from home. I brought COD WWII fo entertainment and rented a few movies from the Microsoft store App. The only flaw is that it doesn't have a cd/blueray player. This laptop performed awesome and handled anything and everything like a walk in the park w/o overheating or anything. Also the colorful custom accent lights to decorate the laptop to the user's on taste is pretty unique and awesome too. Its an extraordinary laptop that doesnt disappoint and i'm really glad i brought it.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Fan noise

    Rated 4 out of 5 stars

    Powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs whatever I've thrown at it. Fan gets a little loud when running games on high settings.

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Good power

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Strong laptop the more then runs all I want. Can throw out a lot of heat but that means the fans are doing their job. I would buy a different product from them

    I would recommend this to a friend
  • Cons mentioned:
    Heat, Weight

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Beast of a laptop. Does get hot and it is heavy but I got a great price on it so I’m thrilled with it

    I would recommend this to a friend
  • Pros mentioned:
    Performance
    Cons mentioned:
    Heat

    Rated 4 out of 5 stars

    Great but runs hot

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop ran great. The video card just as great but the whole package just ran hot. It also was a magnet for fingerprints!!

    No, I would not recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Speed!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this laptop to be my first high power/computing device after always buying budget laptops. I have to say, the speed is remarkable. I bought this laptop for two purposes, reliability for the career search after relocating especially since my focus is on seeking a remote position. Otherwise, I also wanted to learn the basics regarding the process of cryptocurrency mining which although is ongoing this has definitely supported that goal. I can't say enough about how pleased I have been with this device. Finally a computer that meets every current expectation.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is second Alienware I bought. The first one I bought was 17". It was huge, so I wanted to try smaller 15.6". I find it is much easier to carry around. I use external monitor for gaming, so the size of the laptop monitor doesn't really matter.

    I would recommend this to a friend
  • Pros mentioned:
    Speed
    Cons mentioned:
    Weight

    Rated 5 out of 5 stars

    Heavy but powerful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is way too heavy to be a portable laptop. Hurts your back carrying it in a backpack, but it is fast enough for all modern games at 1920 x 1080

    I would recommend this to a friend
  • Pros mentioned:
    Build quality
    Cons mentioned:
    Ssd

    Rated 3 out of 5 stars

    Good, but heat isn't as managed as it should...

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The laptop is good. It has a solid build and the hardware is top notch. The customization options are excellent--you have rgb down the sides of the laptop!!! So what are the downsides? For such a heavy laptop, you would expect some of that heft to be used on the heatsink...but that doesn't seem to be the case. Moreover, the ssd is a bit on the small side.

    I would recommend this to a friend
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