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Customer Ratings & Reviews

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Customer reviews

Rating 4.1 out of 5 stars with 15 reviews

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Rating by feature

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.1 out of 5 stars

  • Ease of Use

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

87%would recommend to a friend

Customers are saying

Customers love the graphics capabilities of the 15.6" Gaming Laptop, praising its ability to handle demanding games at high settings. Reviewers frequently highlighted the realistic and impressive visuals. The powerful graphics card is a major selling point for gamers. No significant drawbacks were reported by customers.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-15 of 15 reviews
  • Pros mentioned:
    Graphics

    Rated 3 out of 5 stars

    Good for Everyday use but can get HOT!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this with hopes of using it for work/light gaming as I wanted a 15" laptop with a number pad for work. For my average everyday work (especially during quarantine) it was great but occasionally got hot after long work hours. For gaming, it got really hot. I usually play FIFA and Rocket League. It can handle Ultra settings but it gets super hot and will throttle if it does not have a Cooling Pad. Ultimately I returned it as there was a great deal on another computer and bought that one instead. If I had not found that deal I would have kept it and I would have gone on with my life. Overall it is a good computer but don't expect to push it to the limit. Especially while Gaming

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Nowi,

      We're glad that you were happy with your computer's performance. We're sorry to hear that it got a little hot for you while you were using it for an extended period of time. The Dell G Series computers do come with a way to help control the computer's temperature through Alienware's Command Center. In the future we'd recommend using a thermal profile that works best for your needs.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Pros mentioned:
    Graphics

    Rated 4 out of 5 stars

    Excellent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Thin and light. The only thing that could be better would be a 144hz display, but overall Great gaming rig.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Dope Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop! Fast, graphics are amazing and the keyboard feels great.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Best Laptop I've ever had

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is just amazing. Lightning fast, good graphics and easy to set up. You can't go wrong.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great system

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased as a gift and they loved it. Sturdy, ease of use, gaming features

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    The price is a bit high, but it is really worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this computer for architecture purposes, and the results are amazing, it is incredibly fast for downloading stuff, you should check it out by yourselves.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fast and beautiful laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I'm very familiar with Alienware and their gaming laptops and towers and this is actually my 3rd one. Easy to get started, registered and personalize. Love the way I can setup different themes for game launching. Highly recommend it!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All a real gamer needs to have some fun and win. Very fast and graphics are scary real. I play XBOX 1 and PS4 games with my kids. Very versatile laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wonderful Notebook

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent notebook. Fast, good luminous keyboard!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bought for handling live streaming

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this to handle live streaming using OBS and some other presentation software. Handles everything like a charm!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great graduation present

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We bought this for my niece for her graduation she loved it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Not worth it

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my 13 year old and the network kept going off. Always had issues so we returned it

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Gaming laptop

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Slow performance. It’s suppose to be a gaming laptop. But not too fast at all.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Overheating Central DO NOT BUY

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop was designed poorly. It overheats after about an hour of intense guild wars 2, or almost immediately on rainbow six seige. This laptop has the stats of a beast, but cannot handle anything. Honestly, I'm deeply disappointed in my purchase and really want something new. About to ditch laptops all together. I have a couple more months of my payment plan and this crap goes on the shelf. DO NOT BUY THIS if you do any intense gaming. You're better off getting another laptop. MSI did better than this.

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Lynn,

      Thanks for your review. We're sorry to hear that your laptop is overheating. Thankfully the Alienware systems allow you to control your thermal settings in the Alienware Control Center. Please consider adjusting the thermal controls in your Control Center to match your gaming usage.

      • To tune your system, go to Alienware Command Center and select out of 4 different thermal profiles that will help you manage system temperatures as well as performance output to your preference. These include Cool, Quiet, Balanced, and Performance thermal profiles.

      • Our Alienware m15 follows 8th and 9th generation Intel performance design guidelines, which can lead CPU temperatures to reach 100°C to output top in-game performance.

      • We fully warrant the product under these conditions. If you see CPU temperatures rising beyond 100°C on Alienware Command Center, please contact support and they will take care of your issue - https://dell.to/2Inbc8F.

      You can view additional information on this site: https://dell.to/2IIhqjJ.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rated 5 out of 5 stars

    nice one

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    best pc ive ever had , never had a issue with this one.

    I would recommend this to a friend
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