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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 133 reviews

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Rating by feature

  • Battery Life

    Rating 4.4 out of 5 stars

  • Speed

    Rating 4.9 out of 5 stars

  • Display

    Rating 4.9 out of 5 stars

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95%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-40 of 133 reviews
  • Rated 5 out of 5 stars

    Excelent laptop

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great performance with plenty of storage, only downside so far is the fan but thats expected with the specs

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Updated to Win11!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was looking to improve on my Win10 computer. Old had 12 GB RAM, this has 32 GB. Old had 1 TB hard drive space , this has 2 TB. Old had 128 MB graphics card, this is 8 GB. My old computer was an i7 and this is an i9 Ultra 275HX. And it's Windoze 11, so it's current OS. Now if I can figure out how to keep it from bogging down as it gets older, it'll be great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gaming PC!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this beast for college. A little overkill I know right? Well it's been great and I love the fact that it includes a second m.2 ssd slot for easy upgrades later on storage as you need them. I also love the fact that you can game on it and also the fact that you are able to upgrade the ram as well when you need it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is a beast. Yes, I know that the specs arent the highest in all categories but I have yet to experience any issues with games like Call of Duty, The Division, or Horizon Zero Dawn. The laptop keeps up with the heavy demands and the only issues that I have with any of the games now is the server lag from outdated data centers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Monster power

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is a workhorse. I use it for 3D design and 3D printing. Also Adobe Suite products for design. No issues at all. Battery is good its a powerful computer so you cant expect more than 3 or 4 hours less if you doing heavy processing.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    new alien ware laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    very good high quality laptop perfect for gameing and toher things only down side is all the pre set softwares from alien ware and once tou remove them laptop is absolutely amazing

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Software Needs Improvment

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The hardware itself is solid, but Alienware Command Center has been a major problem for me. AWCC repeatedly caused Windows instability and crashes in programs like Discord. I am now doing a full OS reinstall and removing Dell bloatware to restore stability. Performance is fine once the software is removed, but this should not be necessary on a new system.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use it for everything and it’s smooth. Has plenty of HD space and I like the styling and built of it. I just wish these laptops still had a cd/dvd rom

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware is still the king!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding, just make sure to keep it cool. Very happy with Alienware, wish I had not gotten an HP earlier. HP was not bad, but the extra money on the Alienware was more than worth it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    4 aliens non have failed to impress me.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the speed n graphics . I WISH IT HAD A CARD READER

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great laptop for photo editing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Was looking for a new laptop to handle editing photographs. This laptop has been perfect and pictures that were taking me 2 minutes or longer to edit using AI are now taking less than 20 seconds. Love the keyboard feel and the backlite keyboard as well compared to my older laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Laptop for the price!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop for the price. Plenty of power for all my gaming needs and enough storage for my work needs.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop for my college student

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this laptop for my college student (engineering) when their prior laptop suddenly and unexpectedly failed and needed a solution in a hurry, and it's been a great solution which has exceeded our expectations. We weren't specifically looking for a gaming laptop, but the fast performance and graphics capability of this laptop have done a great job supporting the engineering software my student uses.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Pricy but does the job so far!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Bought this for my daughter as it is a requirement for her major in college. She likes it, it runs fast, and she hasn't encountered any issues yet. Hopefully this will work well throughout her college.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've had this laptop for nearly two months now. It has performed exceeding well at every task. I primarily use this laptop for CAD design, rendering, and gaming. The display is super crisp and the battery provides plenty of life.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Item

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great item overall. The 16" 2.5K display looks sharp and smooth, and the Intel Core Ultra 9 with the RTX 5070 handles gaming and multitasking with no issues. Load times are fast thanks to the 2TB storage and 32GB of memory, and the design in Interstellar Indigo looks premium in person. I’m giving it 4 stars instead of 5 only because it runs a bit warm and the fans can get noticeable under heavy load, but performance is excellent and I’m very happy with it so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware Gaming Laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this for my son....He absolutely loves it ! Amazed by the speed and upgrade. He previously had a Dell gaming laptop, so I was glad to know that Alienware is also through Dell........Got a great deal on it as well.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alienware pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good performance but the battery only lasts about 3 hours on average:/

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great pc

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Going from the m15 r3 to this has been a great transition. The fans are much quieter and im getting much better performance

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One of the best laptops i owned

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use this laptop for djing. my old lap top lacked while using the djing apps now i have no problems at all it makes my dj controller run smoother and the stems are on point ill give it 5 stars

    I would recommend this to a friend
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