Customer Ratings & Reviews

Solid build quality, great control software for managing performance settings. I bought this for CAD work and have performed perfectly.

Fast processing with lots of storage. Perfect upgrade for my needs.

I'm giving this system a 5-star because I don't think you can beat this kind of system for the price. However, it does get VERY hot so you basically need to pair it with a cooling pad from Amazon. Not the end of the world by any means and I love the system, but if you don't actively cool it, you're gonna burn it out quickly.

Just excellent, fast,easy to use,and fills all my needs and specifications.

This is a great computer. It will play Rivals on Ultra at a pretty high frame rate. If you let it optimize, it’ll play at 300fps. Word of advice, windows does not turn on backup by default! Get in there and turn it on.

Not only is it great to play on, but i use it for business which includes using CAD for designing. Great piece of equipment. I searched for 3 months and purchased this after doing research. The staff was great with their knowledge

Great laptop! It has a 4070ti. Gifted it to my son and it does great on games he plays. The laptop is connected to our 4k TV and a little stuttering but over all a great laptop.

Great laptop for gaming and creative work. The graphics are phenomenal, and I am able to play games with ease. I highly recommend this laptop if you are looking for something for quality graphics and smooth operation.

What it can run, it runs amazingly. I went from an ASUS ROG Zephyrus with a 14-core, 12th gen i9 and a 3070Ti to this thing. The Alienware is much quieter, feels better built, and performs better (bigger gains than I expected). Unfortunately, it crashes when I try to play most of the stuff I want to play. Enshrouded, Anno 1800, Cities Skylines II, Sea of Thieves, et al., lock the machine on launch, and then it reboots. Anno 117 is the only game released in the past ~5 years that I’ve gotten to run on it (and it runs that beautifully!) Problem with the RTX50xx drivers, perhaps? Updating them hasn’t fixed it.

Amazingly fast with the right SSD. This supports and runs PCIe 5.0 but sold with a 4.0 NVMe drive. 2 NVMe slots and defaults as RAID. Memory can be upgraded to a max of 64GB, using 96GB or more will cause BSOD/memory errors. This laptop is great replacement for people upgrading from a XPS 15 with Core i9 with its metal lid and base. It also has a numeric keypad for sheets.

Good and beautifull, if u want power and nice design, this its a good brand

Best laptop I’ve used—super fast and perfect for CAD work. Had it for a month and it runs great. The only reason I’m knocking off a star is the battery life—it’s not the best.

Very good laptop, my wife like it so far, a little expensive than other brand but worth it.

Ok........ this is one bad B. Loving the laptop so far. Fast, speedy. The only thing I would say is... the blue paint is coming off on the laptop and it's only been a month or two of use. I might need to have Best Buy look at it. But in terms of the hardware, its great.

Love this new Alienware laptop... only thing I'm struggling with is a failing Windows Update which has failed 6 times in spite of all of my remedial actions...

I’d like to express my sincere appreciation to the Best Buy team for their exceptional help in purchasing my new Alienware laptop. Their guidance was knowledgeable, patient, and genuinely focused on finding the right system for my needs. The entire experience—from answering my technical questions to making sure I chose a model with the performance I required—was smooth and enjoyable. I’m extremely happy with my new Alienware laptop and grateful for the outstanding customer service that made this purchase possible. Thank you to the whole team for your support and expertise!

This computer is fantastic — fast, reliable, and powerful enough for anything I need. I wish it supported USB-C charging, but given the performance, I understand it needs the extra power. Overall, an excellent machine.

Just love this laptop. Been saving up for this one. Plays all the new games with no lagging and fantastic graphics. Would highly recommend.

Works great, smooth set up, a little heavier than id thought it would be.

Wow! What a power house! Alienware continues to put out the best gaming laptops. Fast, exceptional graphics, great SSD, plays my games without lag. Nice. Do miss the original Alienware chassis though. Everything else will always feel cheap and dainty haha.