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Alienware - Area-51 R5 Gaming Desktop - Intel Core i7 - 16GB Memory - NVIDIA GeForce GTX 1080 Ti - 2TB Hard Drive + 256GB SSD - Epic Silver-Angle_Standard

Customer rating

Rating 4.4 out of 5 stars with 14 reviews

  • 30%
86%
would recommend to a friend

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Customer ratings & reviews

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  • Rating: 2 out of 5 stars

    Dont bother.

    Posted
    IanM

    I've had this computer for around two weeks now and its given me nothing but problems. The two stars is because I refuse to give something so expensive one star... but it deserves a one star. First, Ill start off with the fact that the Hard-drive wasnt attached on the inside of the case and not connected. Tried to figure it out myself and ended up contacting support via-email where i spent 3 days playing email tag before i figured the problem out my self. Secondly Idk if there is something wrong with the net-card in this thing or not but when I put my Ethernet into my old computer my connection is good but when I put it in the Area 51 it craps out. For example on my old rig I would pull 400DL but in the Area 51 with the same cord i only get 30DL.. Amazing. Lastly I cant play a single game with this thing without losing frames on any setting. Now before you ask I did make sure the games didnt cap out at 60fps and I even made sure no programs ran in the background. A good example is my old computer can play a game like Fortnite on the lowest settings and consistently get over 200fps with multiple windows open on my other screens. The Area-51 at the same settings gets 60-120 FPS and drops below frequently. My other comp was about $1000 dollars cheaper and is nearly 4 years old. Dont waste your money on this thing. Please.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      IanM,

      Thank you for your detailed review. We are sorry that your Alienware Area 51 Desktop is not living up to your expectations. Our product specialists are currently looking into the issues that you described and they are attempting to recreate the issues so that a solution can be proposed.

      If our team is able to identify possible solutions for you we will update our response to this review.

      If you'd like to reach out to our Alienware Team via Email you can reach them at - awsocialmedia@dell.com. Please use your username from this review as the subject line for your Email.

      If you have additional questions about your computer you can always check our Product Support Page here - https://dell.to/2LAmGnc.

      We hope that you do not continue to experience the issues that you've described in the future.

      *Response Update* Our product specialists identified that the default Frame Rate Limit settings for Fortnite are 60 FPS. You are able to disable this FPS setting within the game and once this setting has been changed you should be able to run the game at roughly 180 - 200 FPS. We hope that this helps you enjoy your gaming experience more.

      Best,
      Bryan
      1-800-254-3692 Dell