Customer Ratings & Reviews
- Model:
- AWAUR10-7757BLK-PUS
- SKU:
- 6495948
Rating by feature
- Value
Rating 4.2 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.2 out of 5 stars
Customers are saying
Customers enjoy the Aurora R10's impressive graphics capabilities and overall performance, frequently praising its speed and ability to run demanding games smoothly. However, some users have noted issues with the system's cooling, suggesting that it may run hot, especially under heavy load. Concerns were also raised regarding the RAM configuration and limited internal space.
This summary was generated by AI based on customer reviews.
Alienware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not as a Christmas gift for my son. He loves it, spent every moment at it from Christmas till he went back to school.
I would recommend this to a friendSolid Machine
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This model has been a solid workstation for my assistant!
I would recommend this to a friend- Pros mentioned:Gpu
Gaming machine
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine , awesome graphic, stays cool, nice ligjts
I would recommend this to a friend - Pros mentioned:Gpu
My Son Loves His New Alien Gaming Computer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Alienware gaming desktop has been amazing with no slowdowns for all of our Xbox games. Very happy with the purchase.
I would recommend this to a friend - Pros mentioned:Gpu
Gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got it for gaming and it’s perfect. It’s fast and the graphics are very good. I would definitely recommend it to friends.
I would recommend this to a friend Sleek and powerful!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After watching several youtube videos bashing the Alienware Desktops I wasnt even looking at their products. I finally came across several that addressed the case cooling. Mine came with liquid cooling and adding an additional fan more than makes it at a great buy with the specs of this computer on sale for $1899.00.
I would recommend this to a friendGreat
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Incredible PC for the money. Much better than the MSI I had and at a comparable price.
I would recommend this to a friend- Pros mentioned:Noise level
Aurora R10
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very fast and quiet. Handles multiple actions with ease
I would recommend this to a friend Want a pc that never works? Buy this!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this computer looking to do occasional gaming. I might boot it once or twice a week. Every time I play anything it crashes at random times. Do not buy this pc. I’m surprised it even boots. Actually most times it take a recovery bios page to boot the pace because it never posts. I can’t believe Best Buy sells this type of garbage.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear AndrewB,
Thank you for taking the time to leave us a review of your Alienware Aurora R10 Gaming Desktop. We are sorry to hear that you are experiencing an issue with your device crashing. That is not the type of feedback we like to hear from our customers. Below I have provided troubleshooting steps to help resolve your issue.
Here are the steps to help resolve your crashing issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3khR75H
You can read the full article on solving PC crashing issues here: http://dell.to/2u98Cct
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell
Worth the $$$$
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worth the money if you're looking to have a computer that will still be usable 3-4 years from now.
I would recommend this to a friendMotherboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good system but gets very warm are you able to remove the mother board?
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear Dean,
We appreciate you taking the time to leave us your review. We are sorry to hear that you are encountering overheating issues with your Alienware Aurora R10 Gaming Desktop. Feedback like yours helps us improve our future products and services. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your overheating issue:
1. Inspect and clean the air vents and fans.
2. Restart the computer.
3. Update the BIOS and Chipset driver.
4. Download and install Microsoft Windows updates.
5. Run a hardware diagnostic test.
6. Use Dell Power Manager to manage thermal performance.
7. Improve efficiency to reduce heat.
8. Perform a Windows System Restore.
9. Restore the computer to factory settings.
How to Troubleshoot Overheating, Shutdown, or Thermal Issue on a Dell Computer: https://dell.to/3oAEYsV
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell
Outstanding Gaming PC
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding gaming pc well worth it. I use it every day playing with friends.
I would recommend this to a friendVery Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have had continuous issue with my product. My attempts to get support from Best Buy online has been also poor.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There Oscar,
We want to thank you for taking the time to leave a review of your Alienware R10 Gaming Desktop. We are sorry to hear that you are experiencing issues with your device and also that you did not receive excellent customer support. That is not the type of feedback Dell likes to hear from their customers. We have noted the details of your statement and will use them to help improve our current and future products. In the meantime, if you need further assistance we recommend reaching out to a member of our support team here: 1-800-624-9896
Sincerely,
Summer@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Unreliable - Crashes Often
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase. I am stuck with a lemon for not being in town to return it for refund. Crashes constantly. Very disappointed.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Mike,
Thank you very much for your feedback. We are sorry to hear you are experiencing problems with your Alienware Aurora R10 gaming computer because it is crashing. Please make sure you have downloaded the latest system update and that software you are using meets all system requirements. I have provided a link to the drivers and downloads page where you can check for any applicable updates.
Drivers and Downloads page: https://dell.to/3JF6Ky3
For the issues with crashing, I have provided a link below to help troubleshoot and resolve this issue.
Resolutions
1. Run a Computer Diagnostic. To determine if your computer is experiencing a hardware problem, run the Dell Pre-boot System Assessment (PSA) Diagnostics. For information on how to run Diagnostics, and to determine the issue, refer to Dell Knowledge Base Article: http://dell.to/2iaiujA
2. Check Safe Mode for Symptoms. To boot into safe mode, please follow the instructions below:
a) Start the computer.
b) Tap 'F8' on the keyboard immediately and every one second until the Dell logo screen disappears. From there you will see the Windows Advanced Options Menu on the screen. (If the Windows Advanced Options Menu does not appear, restart the system and try again.)
c) Select Safe mode with Networking and press Enter.
d) Log on as the administrator or as a user with administrative access.
e) Open applications and test the computer in safe mode. If the symptoms exist in safe mode, please continue the troubleshooting steps in this article. If the symptoms do not exist in safe mode, the issue is likely related to a driver or software and you may wish to complete step 3 to see if you can resolve the lockups or freezing.
3. Check for Malware. Malware (Virus, Spyware, etc.) can cause a Windows system to lock up or appear to hang. To check for malware on your system and to ensure that your computer is up to date on security software, visit Dell Knowledge Base Article: http://dell.to/2wWP1zI
The computer restarts or shuts down intermittently, locks up, stops responding or an error occurs: https://dell.to/3GX6BVf
If the issue with your computer is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this computer, Call of duty Modern Warfare does not run on it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello LidorysB,
Thank you for taking the time to leave us a review of your Alienware Aurora 10 Gaming Desktop. We are sorry to hear that you were not able to get Call of Duty to run on your device and made the ultimate decision to return your device. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to help improve current and future products. In the meantime, if you need further assistance I have provided a toll-free number and chat link below to our Dell Support Team.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
- Pros mentioned:Performance
Great
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great. Great. Great. Great. Great. Great. Great great
I would recommend this to a friend - Cons mentioned:Design
Stay Away!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do yourself a favor and stay very far from alienware. The PC's are junk, poorly designed, only use dell parts, and customer service is poor. It will be much easier to build your own PC, and you will be able to upgrade it as well. I got an alienware in 2021. Never got it to work properly, waste of 2k.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There DouglasH,,
We appreciate you taking the time to leave us a review of your Alienware Aurora R10 Gaming Desktop. We are sorry to hear that you are not completely satisfied with the build quality of your device. That is not the type of feedback Dell likes to hear from our customers or the type of product we intend to deliver. We have noted the details of your statement and will use them to help improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell