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Customer reviews

Rating 4.6 out of 5 stars with 213 reviews

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91%
would recommend
to a friend
Page 1 Showing 1-20 of 213 reviews
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Nice machine, not liquid cooled...

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    Posted .

    I wanted to build, but got tired of waiting for GPUs to be available, so picked this up - most of the games I'd play are older Witcher 3, GTA, etc - so a 2070 Super is fine. Otherwise I just intend to use it for photo editing, storage, etc. Despite the pictures that are part of the product listing, and even the box it comes in showing a logo that this has liquid cooling, it doesn't. The product image as of 10/19/20 shows a liquid cooler for the CPU, GPU and heat sinks on the motherboard that are not in this product. This machine is air cooled with 2 120mm fans, one at the bottom front, one at the top. The power supply, GPU, and CPU have their own fans too. To be fair the specifications tab on the product page does say air cooled, as does one of the answered questions. I didn't see that until I got this home, so much for trusting the product images. Lesson learned. PC is snappy, gets loud, and so much plastic on it. I get the aesthetic, but really feels like a heat trap. Additionally for me, the front bottom fan was damaged on receipt. It clicks when its on. If I keep this machine, going to have to buy a new fan - and the good folks on reddit mention there are a few recommend fans that pass Dell's BIOS checks. The Corsair ML120 being one of them - but I have not tried this to confirm yet.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Don’t waste your time. Buy an Alienware.

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    Posted .
    Owned for 1 month when reviewed.

    I’ll make this short. I have alwyss built my own computers. I never once in my life thought I would ever own a pre built. I bought this for fifteenth hundred and I’m glad I did before it sold out. As if you want the Nvidia RTX 2070 Super you are going to pay at least 1100 for one and that is used.. As far as the quality goes let me just say I’m impressed. I know Alienware is one of it not the best pre built gaming PC you can get but I still wasn’t expexting such quality. It actuality has a Gold rated PSU, one of the best M2 SSD’s you can get, quality ram and as for the GPU it is over clocking wayyyy higher then I thought it would. I didn’t think for a second it would be stable at these speeds. I will be buying another Alienware the next time I need to upgrade. I got a M29Q Monitor and coming from 60hz refresh rate to a 0.5 ms response time 170hz refresh rate monitor with GSync. It is night and day difference. I mostly play OW. I main Ana. I’ve been sleeping ulting genjis left and right, my healing went from 14k avg to 20k avg healing done, beating mercy’s healing.. Though it is not just because I am able to aim better I just am much more engaged in the game. Its crazy but I have never felt so linked “at one with the game” or whatever lol. Also not going to lie I really like the look of it. The RGB is great and it’s not over the top, it doesn’t have a silly window. I never understood the whole window thing. I mean yeah if you want to watch the lights flash on your video card, ok.. though, that’s not smart you should be paying attention to what is going on in game. Not watching random lights flash through a window..

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    From pixilated to Epic! Best purchase!

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    Posted .
    Owned for less than 1 week when reviewed.

    My laptop was having a hard time running the simplest of games, where I would put everything on the lowest setting possible, and was still having a hard time. Bought this system, and everything runs beautifully! All my games, from Among Us, Phasmophobia, Ark, World of Warcraft, etc, I can set on Epic settings, and the system runs smoothly, and renders all the details where I only was able to see almost pixilated objects. The boot up is nearly instantaneous, and downloads are barely a queue anymore! I always wanted an Alienware system, and just seeing the blue glow of lights through the emblem is awesome! BEST PURCHASE EVER!!!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Best gaming computer!

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    Posted .
    Owned for 1 week when reviewed.

    Best working gaming PC imo! I can run Cyberpunk flawlessly and Overwatch on all high! Streaming is a breeze!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    power pc good for the price..

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    Posted .

    power gaming i like it..i download a lot of games. i play whole day i have no problem at all..alienware is the best for me so excellent..

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 2 out of 5 stars

    Good computer but poor quality control.

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    Posted .
    Owned for 1 week when reviewed.

    The Alienware desktop looks and runs great, but whenever i started to install a game an error message stated there was not enough storage. The computer could not recognise the 1 terabyte drive that was installed. I called customer support. “Goodluck with that after an hour no help”. I looked on the side of the computer where the drive is located. It was unpluged when attempting to plug it in. I noticed the connecter was broke. Thankfully there is another connection incase you want to expand the amout of drives in the computer. Everything turned out ok except for the fact there is a broken connector inside my 2,000$ machine. This could have been easily avoided if the quality control checked the computers before shipping them out. Furthermore after about an hour of gaming, the graphics card will overheat causing a game such as warzone to glitch. A lower graphics setting has to be applied to run properly.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Lawman01,

      Thanks for your review and we're sorry to hear about the issues that you had setting up your computer. We're glad that your computer is working the way that it should now. If you continue to have issues with your computer we'd recommend checking out our Product Support Page: https://dell.to/3ndVGw2.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    LOVE IT

    |
    |
    Posted .
    Owned for less than 1 week when reviewed.

    The Alienware command center works well. The thermal performance is great. Also, be aware that the last Nvidia update 457. makes GPU run at 1605 MHz all the time. 451 works well. 300Mhz Idle.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Love

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    Posted .
    Owned for 3 weeks when reviewed.

    I love this pc I use it everyday for gaming streaming and everything else I need watching Netflix YouTube it run anything I need

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Best Prebuilt!

    Posted .

    Perfect, runs smoothly and I’ve had no problems the 2 weeks I’ve had this! I can run Cyberpunk 2077 perfectly!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Specs different from description

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    |
    Posted .
    Owned for 3 months when reviewed.

    I'm not sure what happened but I was supposed to get 1TB of HDD and 256GB of SSD. This computer is missing 1TB

    No, I would not recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Franco,

      Rest assured, your system does in fact utilize two separate drives. The operating system is installed on your SSD for increased performance and responsiveness. By default, all data and applications are saved on that drive as a result. You can still store data on your 1TB HDD manually by utilizing the Windows Explorer. If you wish, you can also set data to be saved on the 1TB HDD automatically via Windows Settings.

      Best Regards,
      Anthony P.
      1-800-624-9896 Dell

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great PC

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    Posted .
    Owned for 10 months when reviewed.

    I was in a rough spot when I purchased this... COVID was at its peak, miners were buying up all the graphics cards and were outrageously priced and my MacBook Pro would not keep up with my day trading needs. I needed a decent gaming PC with a good graphics card to keep up with trading. So I bought this PC with little research and a need for a PC the same day. Overall, I'm really happy with this setup. The NVME card was a step up from my Mack book pro that also has one, the graphics card easily connects and displays my (3) 4K monitors and my 1080p TV. The PC is screaming fast for my needs, boot up time is nearly non-existent and is great for playing Xbox games. Im not a hardcore gamer but it did all of that too along with audio production that I am also an enthusiast of. So for me, this was a great purchase. I know not everyone feels the same way of pre-builds but at the time, this was the most cost effective way to get what I needed. It boasts liquid cooled graphics card, but it is indeed a fan cooled graphic card. That being said, what I use it for, the fan rarely comes on. Still love it and will use it for years to come.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Alienware R11

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    Posted .
    Owned for 1 week when reviewed.

    This gaming computer is not the cheapest but offers a good balance between power and “overkill”. Right now this provides me what I need and will need for years to come. And if I do need to upgrade the GPU or the hard drive it is ready to go. Also 1000 watt power supply vs. often seen 500 watt is great insurance for the future!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great gaming desktop

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    Posted .
    Owned for 2 months when reviewed.

    I got this as a gift for someone who had their gaming desktop destroyed years ago and had been wanting a new one for quite some time. I’d always have known about Alienware and that they were supposed to be the best gaming desktop PCs around, with the exception of building your own. I was going to build him a customized pc and was doing the research looking at the different components and GPU specs trying to figure out what would suit his needs while keeping the overall cost to a minimum. I was looking at spending a good $2500 just for the motherboard, CPU, GPU, and memory. That wasn’t including the PSU, the case, the drive storage, sound card, WiFi/bt card, fans, etc. Then found that the GPU cards were very difficult to find in stock anywhere, hence the reason it was the single most expensive piece of hardware i was finding. Even for a lower entry level GPU card that might have met his needs was still gonna run me $500-600 if I could find one. And I’m not talking about the latest and greatest Nvidia 3000 series cards. Those were going for so much more! Then Best Buy had a sale going for the Alienware. I figured, maybe it was time to take a look at them and see if it would be worth it. Surprisingly, it was. Granted, Alienware/Dell had JUST come out with a new model, the R12, so there’s the reason for the sale. It was fine by me! For $1600, I think I got a very good deal for last years model. The only thing I would’ve wished it came with was the liquid cooling system. That’s it. The Nvidia 2070 Super runs perfectly. It’s got enough power to run the games he was wanting to play, and in full graphics modes. He absolutely loves his gaming rig. I read many reviews on Best Buy that ran the whole gambit of crashes, being broken or not working correctly. Having issues of one kind or another. But on the Net, the reviews were also mixed. So far, it has had no issues at all. The set up was simple and straight forward out of the box. It was fun playing around with it, for me, learning all the ends and out of all the components and settings and stuff figuring out the lights and what’s the best settings to get the best performance and everything. I had to learn first so that I could teach him as he is autistic and doesn’t pick things up very quickly. New stuff also intimates him to the point it scares him so he won’t try. Once I got him comfortable enough with the rig, he’s been happy as a lark. I have to say, the little I’ve gotten to okay with it, I’m pretty impressed myself with it. He doesn’t change the settings any, which is fine. But it’ll play all his games without breaking a sweat, which was the goal. I can’t be happier with this Alienware system.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Good prebuilt despite high temps

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    Posted .
    Owned for 2 weeks when reviewed.

    At this day and age prebuilt might be the way to go to get a nice video card. I dislike that the pci-e slot is x8. Even thou x16 difference is almost nothing I have never ran a video card in x8 since agp days lmaoo!!! I dislike that there are no extra fan headers I have to roll with whatever they put in it and thats it. I dislike the swivel psu design. I thought it was cool at first but now I realize how it really chokes the pc airflow wise and makes such a big case seem even smaller inside. I also dislike the bios options, as someone who has built my own pcs for years this is my first pre built due to lack of supply and prices being inflated I got a really good deal on an r11 at a local best buy and couldn't pass it up, I am used to a much more in depth bios with voltage and clock tuning and advanced features built in. With the negatives aside thou it is a great pc. I am playing all games maxed out at 4k and recording it easily. Runs emulation programs such as yuzu like a breeze. It is def the fastest pc I have ever owned and I love it but like I said this being my first pre built it takes some getting used to that I cant tinker with my pc like my other builds. For gaming and really anything this is an awesome pc just certain things could have been better.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Almost perfect but...

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    Posted .

    My husband purchased this for himself and he loves it. He did add more memory (32GB of Corsair total) and a WD Blue 1TB SSD drive, Alienware branded Keyboard/Mouse, and a Kensington Trackball to this base unit. He updates it regularly and I noticed that he has to restore it to its original specs to do any BIOS upgrades. Afterwards he puts the Corsair memory back in and reattaches the WD SSD. When asked he stated that he contacted Alienware tech support and was told that they do this on purpose to control after market upgrades - they prefer only certain ones get purchased and used. They will also threaten that you may invalidate your factory warranty if you do not purchase "approved" upgrades. The BIOS upgrade will error out with many after market upgrades as a result. This is a horrible practice. It is because of this that I have removed a star. People should be able to add after market items from established companies (such as Corsair) without worrying about whether Alienware "likes" it. They shouldn't punish people who do so, and their tech support seems rather heavy handed in its insistence that only certain components be used.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Alienware - Aurora works for me!

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    Posted .
    Owned for 1 month when reviewed.

    I bought this PC as an open box item right after Christmas. Right away I notice that the machine is very well thought out. It has perfectly placed USB ports in the front as well as USB C and Audio In/Out. WiFi is built in so no extra things to do. Several USB ports in the back, plus ports for DISPLAY PORT and HDMI. Performance is perfect so far! It is quiet and runs non-stop with out worry! Great purchase for my needs!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Buy

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    Posted .
    Owned for 1 week when reviewed.

    Great PC. This is my first gaming pc and it has held up really well. Super fast and great for someone who wants to start PC gaming. I also use it for Adobe and runs those apps butter smooth

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Aurora R11 — Solid Deal for prebuilt

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    Posted .
    Owned for 1 year when reviewed.

    Great value for the price. 4/5 for lack of flexibility to upgrade components (OME) when buying from Best Buy vs directly from Dell.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Reviee

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    |
    Posted .
    Owned for 1 year when reviewed.

    I love it. 1st did better than I originally expected. Will buy another one soon

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Unleash the Beast

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    Posted .

    I bought this system to mainly use for my graphics software. Man, what a beast. My only complaint, and it's a small one, was that it was a tad bit difficult to add some more ram. That being said, the online manual was very helpful in getting the additional ram installed. What games I do play, play extremely well on this system. I would highly recommend this product to anyone.

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
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