Customer Ratings & Reviews
- Model:
- AWAUR12-7006WHT-PUS
- SKU:
- 6455825
Rating by feature
- Value
Rating 3.1 out of 5 stars
- Quality
Rating 2.9 out of 5 stars
- Ease of Use
Rating 3.6 out of 5 stars
Customers are saying
Customers are pleased with the Aurora R12's GPU and overall performance, frequently citing its ability to run games flawlessly. However, many customers express concerns regarding the system's cooling capabilities and the noise levels produced by its fans. The single-channel RAM configuration also receives criticism, along with some negative feedback on the case design and value for the price.
This summary was generated by AI based on customer reviews.
- Pros mentioned:GpuCons mentioned:Cooling
Runs hot, but easily fixable for decent price
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I actually bought an open box after watching a lot of YouTube videos about it. This thing is a chimney. It came with a very weak CPU air cooler and was running at 212 degrees F. I slapped a $40 CPU AIO and the voltage regulator board cooler that comes on some models and now I have a very good and fast computer for still less than any other model I looked at with similar specs. CPU now runs at less than 150 degrees under high load.
I would recommend this to a friend - Cons mentioned:Cooling, Ram
Purchased knowing the thermal issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Short version: Don’t buy if you don’t want to upgrade the system. Out of the box, if the CPU is air cooled, runs like hot garbage. Ventilation is no bueno. Purchased this system knowing I had to do some upgrades. Added 120mm AIO, added two 120mm front intake fans, upgraded to dual channel memory and applied thermal paste to VRAM cover on the 3080. It now runs great with really good thermals. All the upgrades have numerous videos online.
I would recommend this to a friend - Pros mentioned:GpuCons mentioned:Cooling
good desktop for mining
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this desktop for mining. This desktop comes with Intel Core i7, 16GB RAM, 512GB SSD + 1TB HDD and Nvidia 3080 GPU. GPU is a non-LHR. It runs hot when used for mining.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Gees10,
We appreciate you taking the time to leave us your review. We are truly sorry for the overheating you are experiencing with your Alienware Aurora R12 Gaming Desktop. Feedback like yours helps us improve our current and future products. Below I have provided troubleshooting instructions with the full article that can help resolve overheating issues. We also recommend making sure your BIOS is up to date on your system. I have given you a link to the Drivers and Downloads Page for your PC, so you can check for and do any applicable updates.
Here are the steps to help resolve your issue:
1. Make sure the system is in a well-ventilated area.
2. Use laptops on flat surfaces to improve airflow. Hard table tops are recommended and avoid using any type of cloth or any other soft material under the laptop.
3. For desktop systems make sure there is enough clearance around the system to allow the air to flow. If the system is in an enclosure try to move it to a more ventilated area for testing.
4. Check that the air vents are clean and that there is nothing obstructing them.
5. Update your system BIOS to the latest available in Dell Support Site.
6. You can reset your BIOS settings to undo any changes that could be causing the system to overheat.
7. Disable NVIDIA G SYNC and run a stress test using SupportAssist.
8. Navigate to the Thermal Controls in the Alienware Command Center, which is found under the Fusion tab. There you can adjust thermal control of system fans and change the status of active venting. This link is for the Alienware Command Center Quick Guide, where you can find a video to explain how to use the Manual Mode for the Thermal Controls: https://dell.to/3nZtYDm.
You can read the full article that can help you with overheating issues here: https://dell.to/3nmRfiZ
Drivers and Downloads Page: https://dell.to/3GxDQOA
After utilizing the troubleshooting options provided, if the problem persists, please contact our support team here at your earliest convenience: https://bit.ly/DellSupportTeam.
If you should require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
- Cons mentioned:Cooling, Ram
What a disaster, do not buy.
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Are you ready for this? 1) The desktop does NOT include water cooling, as shown in the pictures on the website. Thus, even for a simple benchmark, the CPU will throttle down due to heat. The CPU cooler is the stock Intel cooler, in no way able to deal with the heat. 2) There is only 1, yes 1, available expansion slot. Want to add a sound card and another GPU, nope! There is no room. 3) The power supply literally sits on top of the CPU, not allowing heat to dissipate. 4) There are 2 and only 2 available SATA slots for drives. There are 0 available M.2 slots. 5) There is only 1 stick of memory, so single-channel, of HyperX. The timings are horrible at 52. Should be more like 42. Run away ...
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello PCExpert,
Thank you for your feedback. We apologize for the issues you have with your Alienware. We really do appreciate your feedback and will use it to help improve our current and future products. We would recommend checking to ensure that the latest BIOS is installed on your system. There was a BIOS update for this series and you can download the update here - https://dell.to/3tAQ4PI. We hope this helps with any overheating issues that you are experiencing.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Cooling, Ram
GPU + Mediocre Box/Case
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As others have stated this does not come with the water cooling system so the CPU runs hot, It also has single channel RAM... however if you just want the GPU it is an okay buy...
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hackintoshihope,
Thanks for your feedback about your new Alienware desktop. If you'd like help with the overheating that you're experiencing we'd recommend the following article: https://dell.to/3ua9rAv.
Best,
Bryan@Dell
If you require further assistance, you can contact Dell directly with the information below
Chat or Call:
https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
- Pros mentioned:GpuCons mentioned:Cooling
CPU overheat, low FPS
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased the Dell desktop with a 3080 to replace a laptop with a 1660. Unfortunately, the Dell cpu runs at 85-100C and the gpu gets lower fps than my laptop. I'm playing games such as CS and Valorant...not highly intensive. I'm getting 120 to 160 frames per second on the 3080 card at 1440p resolution output via display port. For the premium paid, I did not receive premium frames or satisfaction.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello superPro,
Thank you for your feedback and review. We apologize for the issues you have with the gaming performance and overheating. We would recommend checking to ensure that the latest BIOS is installed on your system. There was a BIOS update for this series released and you can download the update here - https://dell.to/33im0x9.
Lastly, here is the link to the full article to assist with your gaming performance issue:
https://dell.to/3nNAT46. If you require further assistance, please visit your product Support Page.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:PerformanceCons mentioned:Cooling
Great performing PC, big.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Has a bigger footprint then the pictures seem. This air cooled version doesn't cool very well with higher than normal temperatures but runs the 3080 like a dream. Pretty heavy.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your feedback and review. We are glad to to hear that you're enjoying your Alienware. We are sorry to hear that the cooling system and weight of your Aurora R12 have not met all expectations, and causing your laptop to runner warmer than you would like. Your feedback is incredibly valuable as we build current and future products. Since system thermals are of concern, you can prioritize cooling by opening the Alienware Command Center application and selecting the 'Cool' thermal profile.
One option to help with the overheating concern is to update the BIOS. You can download the latest update here: https://dell.to/3CRasBs. If the overheating persists after updating your software and drivers, please contact Dell Support directly via Chat or Call using the information below.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Cooling, Ram
Keep away from this pc
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Over heating issues, the bios update not resolved the problem, only single channel ram
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Sandoval,
Thank you for your review. We are sorry to hear that your Alienware is still running a little warmer after updating the BIOS. Your feedback is sincerely appreciated. One option to help with the overheating concern is to prioritize cooling by opening the Alienware Command Center application and select the 'Cool' thermal profile. You can view the full article here - https://dell.to/3CCFKvO. If the overheating issue persists, please contact Dell Support at your earliest convenience at 1-800-264-9896.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Cooling, Price, Ram
Low end parts, bad design
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is Not worth for the price of $2200, The PC runs too hot. The RTX 3080 included is very hot and too loud. MOBO is Z490 not Z590, which is expected at the price. RAM is Hyper X but CL 22. PSU is placed nearly CPU and GPU, increasing temperatures of system. This is fault design of Dell, so the PC suffer a lot of thermal throttle while playing game or heavy processing data: Black screen or frozen Apps.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Disappointed,
We are sorry to hear that your system has been getting very hot. We understand how upsetting this can be and would love to help right away. We would recommend checking to ensure that the latest BIOS is installed on your system. There was a BIOS update for this series and you can download the update here - https://dell.to/2Rv3AXC. This will not only download and install the latest BIOS and firmware for a smoother experience but also diagnose your system for any errors that may be causing black screen or frozen apps.
Best,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:PerformanceCons mentioned:Cooling, Ram
Great after upgrades
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to add fans, a water cooler and replace the Ram. After that, runs great.
I would recommend this to a friend - Pros mentioned:GpuCons mentioned:Cooling
Not bad for price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely had to do some upgrades for cooling but after updating BIOS it’s been pretty solid for me! Been running Warzone at 130FPS at 82* on my GPU, not horrible
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello Blahblahblah,
Thank you for your review. We are sorry to hear that your Alienware was running a little warmer than you would like. There was a BIOS update for this series released earlier this week and can be downloaded here - https://dell.to/2Rv3AXC. We're happy to learn that this helped with any overheating issues that you were experiencing. If you have any questions or concerns, please visit the Support Page of your product.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Ram
Air-cooled!?!?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats on the CPU without the liquid cooling. I thought it was liquid cooled at the time of purchase. Who runs a 8core processor without liquid cool? I think whoever decided this was a good build wjthout an Aio was wrong. Other than that its a nice machine. I like the lunar lights and i like how good it plays the games. Just wish it had liquid cool to handle the processing power.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello TimmyAk,
Thank you for your review and input. We are glad to hear that you're pleased with the lunar lights and how the system plays the games. We totally understand your frustrations dealing with the overheats on the CPU, and the cooling system not meeting all your expectations. Your feedback is incredibly valuable as we build current and future products. If system thermals are of concern, you can prioritize cooling by opening the Alienware Command Center application and select the 'Cool' thermal profile.
We would recommend checking to ensure that the latest BIOS is installed on your system. You can download the update here - https://dell.to/374rFZw. We hope this helps with any overheating issues that you are experiencing. For further assistance, you can contact Dell directly with the information below via Chat or Call.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Cooling, Noise
a misleading $2300 disappointment.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.the pictures are misleading as they show an AIO cooler style but it only comes with a cheap air cooler with no heat sinks around it. this things is so poorly designed, the fan noise is so loud it's unusable and the GPU hits 110c as soon as you through any load at it. same goes with the CPU hitting 95c anytime you use the computer. this is a $2300 disappointment.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello OAIANA,
Thank you for your review. We are sorry to hear that your desktop is running a little warmer than you would like. We really do appreciate your feedback about the design and will use it to help improve our current and future products. We would recommend checking to ensure that the latest BIOS is installed on your system. There was a BIOS update for this series and you can download the update here - https://dell.to/3tAQ4PI. We hope this helps with any overheating issues that you are experiencing.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Cooling, Ram
decent
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a beast of a computer however, the thermal paste sucked, reaching 100c CPU temp. Also the case airflow sucks 1 stick of ram like really
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your review and input. We appreciate your kind words but sorry to hear that your Alienware is running a little warmer than you would like. Your feedback is incredibly valuable as we build current and future products. We would recommend checking to ensure that the latest BIOS is installed on your system. There was a BIOS update for this series and you can download the update here: https://dell.to/3y6irY7. We hope this helps with any overheating issues that you are experiencing.
Best,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Case design, Cooling, Ram
Do Not Buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy. They are pretty much selling a broken product. Read the other reviews. Overheating, single channel ram, case with bad airflow. I ended up returning it and the employees agreed this was the right decision as well.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Kenny,
Thank you for sharing your thoughts. We are sorry to hear that your Aurora R12 has not met all your expectations. Your feedback is sincerely appreciated and will surely be taken into consideration when designing future products. If you have any other questions, feel free to visit the support page for your Aurora R12.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Cooling
Good Gaming PC with a few minor upgrades
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a good looking Desktop with a cool design and features but it does get quite loud and hot due to the limited space for airflow and the fact that this particular build is not liquid cooled (as shown in the pictures when I purchased this). But it is a good way to get your hands on a 3080 in this current market if you need a new PC. And you can upgrade to liquid cooling yourself for not much more $ by following some Youtube videos. But the 3080 just gets so hot anyway, hard to fault Dell entirely.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello jonjon09,
Thank you for taking the time to share your experience. While we are glad to hear you are pleased with various aspects of your desktop, we understand that the overheating and noise did not quite meet your expectations. Your feedback is sincerely appreciated. We would recommend checking to ensure that the latest BIOS is installed on your system. There was a BIOS update released this week for this series and you can download the update here - https:https://dell.to/3h23Zts.
One other option to better manage system thermals is to open the Alienware Command Center and select out of 4 different thermal profiles as well as performance output to your preference. These include Cool, Quiet, Balanced, and Performance thermal profiles. This will ensure system temperature is managed to your preference. We hope this helps with any overheating issues and noise that you are experiencing.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Cooling, Price
To Compact
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is to compact and the GPU get hot very fast when playing. There are better PCs out there for less money.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for taking the time to share your feedback and response. We apologize for the overheating issue you're experiencing with your Aurora R12 and we would love to help right away. Below, we have provider some tips that can assist with your overheating:
Here are the recommended steps for troubleshooting overheating:
1. Ensure that you're running the latest BIOS. An out-of-date BIOS can cause thermal's issues. You can download the update here - https://dell.to/3h23Zts
2. Prioritize cooling by opening the Alienware Command Center application and select the 'Cool' thermal profile.
We recommend following the steps above to resolve your overheating issue. If the issue continues, please contact our support team here: https://bit.ly/DellSupportTeam.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Pros mentioned:PerformanceCons mentioned:Cooling
Good Gaming PC overall...
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good gaming desktop, temps can be high while gaming, so I would recommend purchasing an AIO for this system. Otherwise, everything works great and this was a decent price considering the prices and availability of some pc parts right now. I would recommend this PC if you can upgrade the cooling in this system.
I would recommend this to a friend - Cons mentioned:Cooling, Ram
Do Not Buy As is for AAA titles
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This PC is great value if you intend on doing your own upgrades. You will need to do a water cooler for the CPU and add ram as well as more fans. Once you do that it is a great pc. But without the upgrades if you plan on playing AAA titles like Warzone you will not get good fps. After doing all the updates and tinkering with the settings the best I could muster with the current build was 81 FPS which is unacceptable for the price. If you plan on doing the upgrades yourself it would be worth it potentially.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello NICKMERCS,
Thank you for your feedback and review. We're sorry about the trouble you have encountered with the gaming performance of your Alienware. To make sure we can help in the future, below is a link that can be used to maximize your gaming experience. We hope this helps and if you have any questions, please visit the Support Page of your product.
Here is the link to the full article to assist with your gaming performance issue:
https://dell.to/3nNAT46.
Best regards,
Wendy C.
For further assistance, you can contact Dell directly with the information below Chat or Call:
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
- Cons mentioned:Cooling
Alienware
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is an really heavy computer, it looks amazing on any display once at home it looks even better. Gets hot really quick when you are playing or rendering large 4k video. Be advice in order to update any components will be different than other computers due the internal design, i like to update all my computers this received this amount of star because the heat and the complications i had in order to change the inside components and the high temperature when it’s heavy used.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello EOST7,
Thank you for finding the time to share your experience. We're glad to learn that you're pleased with the look of your Alienware. We apologize for the overheating issue you have come across with your desktop. We really do appreciate your feedback and will use it to help improve our current and future products. To make sure that we can help with your overheating issue, please ensure that you're running the latest Bios. There was a new released for this series and you can download it here: https://dell.to/3y6irY7. If you come across any further issue after updating the BIOS, please use the information below to contact Dell Support at your earliest convenience.
Sincerely,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.