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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 86 reviews

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  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers commend the Aurora R16 Gaming Desktop for its overall performance. Users report that it runs smoothly and with unbelievable speed. The desktop appears to be meeting or exceeding expectations in terms of performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 3 Showing 41-60 of 86 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    nice for a pre-built pc

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    great pc for gamers runs most games seamlessly and the initial setup was easy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Leary of Dell when they were the (fast food) of computers. But now after their hi-end acquisitions of Intel and Alienware I feel confident enough to spend the money to own their labels once again.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gre Awesome machine; runs extremely well and plays everything perfectly. Have has it for a month and am so hapoy with the purchase. Was always on the fence about alienware being overpriced, but picked this up on sale and am very happy I did.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great and is fast enjoying the new design…..

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Issues with cooling/fan noise - good costumer serv

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I unfortunately haven't had the best experience. I'm hoping to be able to write another review or edit this one after my issues have been fixed. I bought my desktop brand new while it was on sale, the value was too good to pass up. Since the first day I got it, when I would download games it would randomly shut off. After moving the power cord from my extension to the wall it did not fix the issue. Also, when I'm playing low graphic games that dont require the full capacity of this PC, my CPU AND GPU are getting very hot and the fan is getting extremely loud (I was very surprised by the fan based on the other reviews I have seen). I will say Dell/Alienware has been working with me to get this fixed. They replaced my GPU and fan but that didnt fix the problem. I am now working on replacing the desktop completely with them since I'm still within 30 days of my purchase. Depending on how this goes and how my new desktop runs - I will be writing a new review. But I think it is important to note that I did not have a good out of the box experience

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hello Rodrigo,

      Thank you for taking the time to leave us your review. We sincerely apologize for the trouble you have encountered with your Alienware Aurora R16 Desktop order. This is certainly not the type of feedback we like to hear from our valued customers.

      We have noted the details of your statement and your feedback will be shared with our quality team for consideration in future improvements. We always strive to get better and reviews like yours are helping develop products our customers love.

      if you have any concerns or questions, please do not hesitate to get in touch with a Dell representative using the information provided below.
      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Minhaj@Dell Dell

  • Rated 5 out of 5 stars

    Best PC

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best PC I ever owned it runs perfectly fine with no issues the graphics card does an amazing all games at great FPS

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    All good

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far no issues, but lots of complaints on heat issues, but so far no issues and runs everything fine. Some better deals on Lenovo website

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great for conserving energy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have not be able to use this much but it works like it should and I am so glad that I got it. I have noticed that it shuts off after awhile of not being in use which I find a huge plus for conserving energy consumption.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a very good pc for gaming i get 500 to 700fps on fps shooter games now

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    GREAT!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pc runs amazing! My gaming feels much much smoother!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Alienware tower

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome machine ! Fast , mega storage , great functions

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing pc would definitely recommend to anyone looking for a good gaming oc

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Heck yuuuuuh brothers.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This pc blew my expectations out of this world. Beyond quiet, and runs so smooth!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine and does exactly what it needs for the best gaming experience!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Alienware isn't worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute garbage. I regret this purchase with everything I Had. I'm well beyond the return window. I've had nothing but issues out of this machine. First, it runs very poorly. Stuttering on simple games. Second, I had harddrive issues with it that took a few days to resolve. Finally, the pump on the water cooling system failed in less than a year. I will never buy another alienware for as long as I live. Garbage machine.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this computer. It meets my expectations. I just wished they’d give me free pc’s stand.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awsome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs great and the gameplay is amazing love this pc

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Solid PC

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this pc. I play mainly FN and get 240fps

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Review

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing pc gets the job Great for streaming and playing games!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great for gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my flight sim programs. Fast boot up and plenty of memory.

    I would recommend this to a friend
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