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Customer Ratings & Reviews

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Customer reviews

Rating 4.2 out of 5 stars with 86 reviews

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Rating by feature

  • Value

    Rating 4.1 out of 5 stars

  • Quality

    Rating 4.3 out of 5 stars

  • Ease of Use

    Rating 4.3 out of 5 stars

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81%would recommend to a friend

Customers are saying

Customers are satisfied with the Aurora R16 Gaming Desktop's performance, particularly its ability to handle demanding games and streaming smoothly at high frame rates. The sleek design and quiet operation are also frequently praised, with many appreciating the powerful graphics card and its ability to deliver stunning visuals. Positive feedback highlights the system's excellent performance in various gaming scenarios.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 86 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Performance

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Run smoothly and unbreleivable speed! Graphics are crazy!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great pick!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast, clean, great for all gaming. I was debating between a few but this was the right choice!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    R16 with 32GB memory

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What an awesome machine! Very compact and discreet!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, runs great. Not a lot of fancy lights pretty simple but I like that.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beast

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simply a beast of a machine handles everything I throw at it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Wow

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best birthday gift so far!!!! Runs very well, I am happy I got it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works and looks great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great out of the box. Has room to add a HDD with cables already in place, and with no tools. Also room to add anoth m.2 drive when ready to expand. Great new PC, just a bit pricey, but you know what your getting.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Solid prebuilt

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing gaming pc! High frames on AAA games. If you’re looking for almost top of line, this is it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware desktop computer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wonderful gaming machine with great value for the dollar.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alien ware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer, wish it had more memory for the price tho..

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware aurora R16 desktop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The service was excellent Alexa set us up and was patient when teaching us how to do progressive leasing. The computer was delivered next day and worked awesome.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    GREAT!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pc runs amazing! My gaming feels much much smoother!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product and a solid build. Easy to set up and get started.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Alienware isn't worth it

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolute garbage. I regret this purchase with everything I Had. I'm well beyond the return window. I've had nothing but issues out of this machine. First, it runs very poorly. Stuttering on simple games. Second, I had harddrive issues with it that took a few days to resolve. Finally, the pump on the water cooling system failed in less than a year. I will never buy another alienware for as long as I live. Garbage machine.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    My shopping experience

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything was top tier had a great experience over all 10/10

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A gaming POWERHOUSE

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A powerhouse of a machine with great Alienware quality build. Easily upgradable with easy access. Alienwares best creation yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great for gaming

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great for my flight sim programs. Fast boot up and plenty of memory.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Buyer beware!

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Look this pc up on the forms before purchasing! Myself along with too many others are having serious malfunctions with this system after 1-2months. $2,400 later and BestBuy says its Dells problem and Dell support tells you they're very sorry but offers no real solutions or refunds for a lemon of a computer. Hours wasted with support both onsite and on the phone and the computer is still micro glitching. DO NOT BUY. Loved my last Alienware but never again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Trash!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Whether I'm watching YouTube videos, playing a game on steam or trying to do my online class the thing lags out and crashes before rebooting to the BIOS menu. Saying there's no OS. I'm not trying to push it to it's limits by playing three immersive MMO games at once, just BG3, or doing my online class. I'm running three Samsung S5 Ultrawide monitors, nothing too insane. But it keeps crashing within an hour or less. Best Buy did the right thing and took it back so i could get something decent, but this computer itself makes me wonder how Dell is still in business!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Not worth the price

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cpu fan lasted just over year. Now I need to send it to Dell to replace it. Never again will I buy Alienware.

    No, I would not recommend this to a friend
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