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Alienware - Aurora R7 Gaming Desktop - Intel Core i7 - 16GB Memory - NVIDIA GeForce GTX 1080 - 2TB Hard Drive + Intel Optane Memory - Epic silver-Angle_Standard

Customer rating

Rating 4.5 out of 5 stars with 291 reviews

90%
would recommend to a friend

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  • Rating: 5 out of 5 stars

    Absolute Beast of a Machine

    Posted
    ryanmcv
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 100 ContributorTop 100 Contributor

    I've long been skeptical of pre-built gaming PCs. Too many of them are overpriced, unattractive, and can't be easily upgraded. But the Alienware Aurora is entirely different. It's sleek, highly customizable, and has handled everything I've thrown at it with ease. If you want a PC that can handle high-resolution gaming, VR, and pretty much any other graphics-intensive task there is, this Aurora R7 configuration deserves your attention. PROS: - Awesome futuristic design. With sleek silver panels and LED lights on the front and sides, it's easily one of the most attractive gaming desktops. There is a sturdy handle atop the computer that makes it easy to move around. The LED lights are easily configured via the pre-installed Command Center app. You can choose from an almost limitless amount of colors and even a unique color for each side if you'd like. - Tons of ports - probably more than you'll ever need. I counted 10 USB ports on the back and three more on the front. There are also a couple of USB-C ports for newer devices. Other ports include an optical out, Ethernet, multiple DisplayPort connections, and the standard headphone and microphone jacks. You'll be able to connect multiple monitors, external drives, etc., with no problem. The USB ports on the front are especially convenient and easy to access. - Super easy to upgrade. The side panel comes off with a quick press of a button. The graphics card, RAM, hard drive, and power supply can all be removed without using any tools. There are two open bays for 2.5" solid state drives and two open memory slots supporting up to 64GB of RAM. - Incredible gaming performance at high resolutions such as 2560 x 1440 (QHD). Rise of the Tomb Raider (high settings): 80+ FPS. Rocket League: 175+ FPS. Far Cry 5: 80+ FPS. Destiny 2: 90+ FPS. You get the idea. This machine will handle any game you throw at it. I wasn't able to test with a 4K resolution, but I'd imagine there would be a noticeable hit to performance. But for 1080p or 1440p gaming, the included GTX 1080 is the sweet spot. - The i7-8700 processor and 16GB of RAM make this machine a beast for other intensive tasks as well. Dozens of browser tabs open while downloading a 50GB game and exporting a 4K video from Premier Pro? No problem. This computer is a total workhorse and is ready to handle practically any multitasking situation. - Surprisingly quiet. Even while running all of the games mentioned above, fan noise was never an issue. You can easily see fan and thermal status using the included Alienware software. CONS: - There is some bloatware included, but thankfully it's minimal. Games like Candy Crush and Disney Magic Kingdoms were the first things I uninstalled. - Intel Optane Memory provides a nice boost to drive speed, but it still pales in comparison to a real solid state drive. One of my first upgrades will be to replace the Optane memory with an NVMe SSD. - The included 460W power supply is sufficient for the default configuration, but leaves little room for major upgrades in the future. If you want to add a second graphics card or max out the amount of drives in the system, you'll likely have to upgrade the power supply as well. - No Blu-ray drive. A DVD drive is included, but at this price, a Blu-ray drive should be standard. Luckily it's a fairly cheap and easy upgrade. - A mouse and keyboard are included, but they are fairly basic. I purchased the Alienware Pro Gaming keyboard which integrates perfectly with the Alienware Command Center and matches the same LED lighting that I choose for the computer. OVERALL: This is by far the most capable and customizable computer I've ever owned. This particular configuration of the Aurora R7 should satisfy all but the most hardcore of gamers. I wish Dell wouldn't have skimped on the power supply wattage and optical drive, but that's hardly a deal-breaker. The machine is a perfect mix of design, performance, and upgradability with many years of life ahead of it. Highly recommended!

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    Absolutely the WORST buy of my life

    Posted
    Thomas
    • My Best Buy® MemberMember

    This a very good looking computer, love the case. BUT that's pretty much the only good thing I can think of for this 1500 dollar pc that I bought. After using it for two months, I feel nothing but exhaustion and frustration. I bought this desktop from a retailer, namely Bust Buy. And after 1 week, my computer started showing me an error message saying "Power Button Failure" which I tried to fix it by downloading the latest driver. However, after a couple of weeks, the power button just stopped working. The desktop BECAME A PIECE OF METAL. Right before I decided to get it to best buy, it magically started working again. But, it wasn't long until it crashed again. So, I had to waste an entire day to go to Best Buy and tried to get it fixed. Well, luckily the problem went away. For a couple of weeks. Roughly about 10 days later, I got a message from the pre-installed SpportAssit app saying that I need to update a driver called "BIOS". I did that. And the next day when I try to start my computer, instead of boosting the windows, it shows a red error box saying "Secure Boot Violation". When I called Dell support for help, they told me that I need ANOTHER working computer AND a 16gb flash drive to fix it. Well, isn't it that just so "easy". So, instead I called Best Buy and they said I need to get it to a store, again(within two weeks), to have someone look at it. I don't have a car so every time I go, I need to spend 40 dollars on Uber just to get there. So, thanks but no thanks. Honestly, at this point, I just want to return this computer but apparently, there is no way you can return this after the return period(for both Dell and Best Buy). And I also can't get a placement. So, I received a defective product and then an update from Dell that screwed up my computer, but there is pretty much nothing I can do about it. In the end, I'm sending it back to a repair center at Dell, and hopefully, they can "fix" it within the next TWO weeks! I used to like Alienware very much and placed a lot of faith in their product. I previously owned an Alpha R2 which had no problem at all after using it for 2 years. That's why I didn't return this desktop immediately because I thought it wouldn't be a big deal. Anyway, if you want to buy such an expensive PC from Alienware, I hope you can have a DELIGHTFUL experience!!!!!!!

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Thomas,

      Thanks for your review and we're sorry to hear about the troubles that you've been having. We're glad that you've been able to send your computer back to Dell for repair and we hope that when you get it back that it works well for you.

      If you'd like to reach out to Alienware's Email support team at any time you can reach them here: awsocialmedia@dell.com. Please use your username from this review as the subject line of your Email.

      Best,
      Bryan
      1-800-254-3692 Dell

  • Rating: 5 out of 5 stars

    Outstanding Alienware Gaming PC!!!

    Posted
    Selva
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 50 ContributorTop 50 Contributor

    Alienware Aurora R7 is an excellent gaming PC came with 8th Gen Intel® Core™ i7-8700 6 core processor with twelve-way processing performance and coupled with 16GB DDR4 RAM, 2 TB 7200 RPM HDD with Intel Optane Memory. Intel Optane works perfectly to boost performance forexisting hard drive. However, i will be adding SSD soon on this amazing PC to boost more performance. The case is very slick and i love the color changing LED panel and it is treat to watch. Inside there is plenty of room for additional drives and RAM. One really nice feature is that the 16GB of memory came in two DIMM's, leaving another two memory slots free if you'd like to expand the memory to 32GB. GTX 1080 is amazing graphics card with 8GB GDDR5. It comes with three DisplayPort ports and one HDMI port. I was able to use my ASUS 32" 4K monitor to pair up with the PC, I must admit that the graphics are simply superb. It handles all type of games without any issues. It has 7 SuperSpeed 10Gbs USB 3.1 ports with ultra-fast data connections to transfer large files rapidly and 6 USB 2.0 ports for quick plug-and-play connectivity for your devices and accessories. Killer Wireless-AC 1535 wireless LAN connects to both wireless frequencies (802.11a/b/g/n/ac) for the fastest available signal. Killer Game Networking LAN also lets you plug into wired 10/100/1000 networks. Bluetooth 4.1 interface syncs with compatible devices Wirelessly transfer photos, music and other media between the desktop and your Bluetooth-enabled cell phone or MP3 player, or connect Bluetooth wireless accessories. This PC outperformed my existing gaming PC with GTX 1070 and i must admit that this PC exceeded expectations with processer and graphics performance at least 40% margin without SSD. I am using this as HTPC also connected with Epson 5030UB projector with Plex Media Server, Kodi and CyberLink Power DVD setup. Due to high end graphics card, the picture quality is really crystal clear on big screen for Blu-ray Discs and 4K videos. It runs very silent On the complaints side, the included mouse and keyboard are extremely cheap, and i have replaced it with my existing gaming keyboard. If you can replace the keyboard and mouse with your own, this PC is a really good for gaming or HTPC. It comes with DVD drive and with this price they should have included All-in-all, this a great pre-configured gaming PC at a great price with outstading performance.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Awesome, Awesome, Awesome!

    Posted
    Titan5178
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite Plus MemberElite Plus Member
    • Top 500 ContributorTop 500 Contributor

    I’ve been a gamer since the Genesis/SNES days and a PC gamer since high school. I’ve always built my own machines because I love to tinker with computers and electronics so the Alienware Aurora R7 is my first gaming rig that was pre-built. And I must say, it is impressive! The game I’ve been currently playing is Witcher 3, a single player RPG, and one of the best games of all time. Since last year, I’ve been playing it on a custom built rig with a Skylake 6700K and a Geforce 1070. I was playing mostly on Ultra although some settings were on high and HairWorks was turned off. With the 6-core CPU and Geforce 1080 provided with the Alienware I’m now playing the game with everything set on ultra (including Hairworks) and still seeing above 60fps! I have the computer paired with a Dell 27” G-Sync gaming monitor which allows for some absolutely beautiful gameplay with no stutter and I’ve seen frame rates go as high as 144hz in some games. I’ll be honest and say I’m not really sure how Intel Optane memory actually works…but it definitely improves loading time. I was playing the Witcher installed on an SSD on my former gaming rig just so I could have speedy load times. Despite being installed on a traditional spinning drive, I see just as quick times for loading when the spinning drive is paired with Intel Optane. One of my favorite features of the computer is it’s design. It’s much more lightweight and compact than my old computer and does not sacrifice any performance in doing so. It is liquid cooled so it is quiet and includes handles so you could actually move it around and have a LAN party (do people still do that?). The color of the LEDs on the sides and the Alienware logo can be customized with the preinstalled software. Pop the hood and you’ll find that the power supply is sitting on top of the CPU and cooler. You can easily move that out of the way without any tools. There are two 2.5” bays for additional storage. With the costs of graphics cards these days, I don’t think I could build a comparable system as cheaply as I could just go out and buy this one. And I get warranty and support from Alienware! The only downside I really see is the included mouse and keyboard. They will do to get you started but you'll want to upgrade to a mechanical keyboard and a high precision (possibly wireless) gaming mouse at some point. There's also no bluray drive but I'm not even sure if games come on disc anymore. All of mine are downloaded from online stores, so the fact that it has a drive at all is a plus. Pros - i7 8700 - 6 cores of pure performance 16Gb of RAM Nvidia GTX 1080 2TB of storage with 16GB of Intel Optane Memory Liquid Cooled Lots of USB ports including USB-C Quiet, compact case with handles for some portability Easy Setup Up Integrated wireless and Bluetooth Cons - included keyboard and mouse are nothing special No blu-ray, only DVD+/-RW. CPU cannot be overclocked Bottom line, if you’re looking for a top-of-the-line gaming rig you really can’t go wrong with this one. It has just about everything you need to properly play games. Highly recommended! In fact, I’ll now be on the lookout for an Alienware laptop so I can play my games on the go!

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Great value when on sale

    Posted
    mikedas
    • My Best Buy® Elite Plus MemberElite Plus Member

    Summary: The people who shouldn't buy this computer are the same people who would never buy anything from Dell. Also, people who want an RTX 2080ti or higher in their rig at some point should NOT buy this machine (no PCI 3.0 x16 support, only 2.0 x 16) With that said, if you're already considering this machine then you should buy it. gtx1070 and lower for 1080p resolution, and gtx1080 or higher for 1440p resolution. Things you might hate: *Blower fan GPU -unless you want to run that gpu fan at 80% or higher (which is XboxOne X loud), blower fan gpu's will throttle in order to keep their temps below 83-84C. This will cause a sudden intermittent drop in performance, regularly. *M.2 slot is right beneath the GPU's hottest points, can cause m.2 storage to get hot and there is no room for installing m.2 heat sink. *no support for PCIe 3.0 bandwidth, just 2 PCIe 2.0 x16 slots. This isnt good if you plan to upgrade to future graphics cards past RTX models. RTX 2080TI has already showed signs of bottlenecks when used on 8x bandwith (2%-3% loss in performance). Cards that go past 2080TI performance simply should never be used in one of these Aurora R7 machines. *best buy says it comes with "7 SuperSpeed 10Gbs USB 3.1 ports" -NO. It It comes with 2 USB 3.1 ports @ 10Gbs (1 Type A and 1 Type C). It does however come with 7 3.0 5Gbs ports (6 type A, 1 Type C) *This board seems kind of behind the rest of the 270 and 370 boards, both oem and custom. Where is my USB 3.1.2 support (20Gbs)? Asking for thunderbolt 3 would be a reach since only 1 mid tower board that i know if is supporting it out of the box and it literally just came out with the 9th gen chips (asrock mini itx 370) but id have taken no 2.0 ports,half the 3.0 ports and no 3.1 ports for 1 thunderbolt 3 port. *not a good case for open fan style GPU's Things you'll love: *Relatively easy to upgrade *When it's on sale, it's the same cost as building your own. The case looks great. -micro atx board allows for low profile -perfect amount of RGB (less is more for me) *CPU liquid cooling is quiet and efficient. -my 8700 stays around 55C under load on games like COD B04 MAX and PUBG MAX, stays around 45C on CSGO MAX (no vsync) *Front IO is decent, 5Gbs USB C port was a nice touch for down the road. *Storage swap trays are really easy to use. p.s. while m.2 storage IS 3 to 5 times faster than SATA 6Gbs ssd's, my m.2 storage upgrade is my biggest buyers remorse when it comes to upgrades ive done on my Aurora. You're better off adding a SATA 6Gbs ssd and upgrading the optane stick to 32GB or 64GB if/when available. There is basically 0 gain in user experience when using M.2 for gaming. People who are doing CAD or Adobe projects with mega sized files (I.E 10GB or bigger files) will love m.2 If you do upgrade to an M.2 stick for storage, you will need to make sure your Storage controller is set to "AHCI" instead of RAID in the BIOS (F2 on start up) or your M.2 storage wont be mountable/visible.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Cheaper than a Customer Build

    Posted
    Zyvo

    TL;DR I priced out similar builds on Amazon and I found it hard to get to the same price with about the same performance. Added screenshots of Heaven & Userbench. I have not tried to OC the GTX1080 yet so that is at stock clocks. Let me start by saying that I normally custom build my PCs. I have gamed on a Ryzen system I built just over a year ago and it was great but I decided to switch over to an Intel I7 8xxx system. Note: I bought the 1070 version of the R7 and a day later BestBuy had the 1080 version on their site for $1,299 so I quickly returned it for this one... who wouldn't. When I was back on their site a day or two later it was at $1,399 which is still a good deal. Also, I cannot speak to the performance of the Intel Optane setup because before I even started it up the first time I added a Samsung 970 M.2 SSD as my primary drive. Pros: -Super quiet. I have to be playing operations in BF1 for a bit before the GPU fans kick in. I have not touched the fan curves yet because it seems to run rather cool at stock settings. -Attractive design. I normally go for clear cases with shrouded basement but this case is attractive enough. -Water Cooled PC keeps that I7 8700 running cool. -Fast. Though the Dell 1080 isn't the best on the market it does run BF1 on my LG 34" ultra-wide at 2560x1080 144htz refresh at 140+ FPS with everything ultra besides ground clutter and a few things I turn down because of preference. -USB-C ports on front and back. Con: -Ram included isn't the best and I have read some issues about other popular sticks not being "validated" so you are left with limited options if you want to upgrade. This seems to be the real bottleneck of the whole computer. -Case is crowded. I know I listed the case as a positive but with the design there isn't a whole lot of room inside the case for airflow. I have not seen temp issues so its more of a preference than a real con. -I did not check the sticker because I would have to remove the PSU to look but I believe its only a 450w power supply. Link to Userbenchmark for this PC: http://www.userbenchmark.com/UserRun/9829475

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The Rig to Pwn

    Posted
    dharr18
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member

    It was time to upgrade from my old custom built PC. Taking the dive from the other processor manufacturer to Intel. It had gotten to the point I relied more on my laptop than the desktop that became the house server. Let me get this out of the way. IF you are looking for something to do spreadsheets and light surfing, or even major surfing...save this bad boy for someone who wants to use it appropriately. GAMING! This bad boy is a beast. Liquid cooled. NVIDIA GTX 1080. 16 GB Ram. Gigabyte networking. A/C Wireless. As a certain Star Trek officer would say. Oh MY! Every game I have thrown at it, with max graphics, has been smooth as butter. 200 FPS is overkill on Rocket League, it takes time to adjust to the frame rate, for anyone who plays, you know you get use to the frame rate and how it affects your play. Project Cars, you feel like you are in the car. Simply intoxicating. Gary's Mod, over 200 FPS. Too smooth for that sandbox. This is easily the best prebuilt PC on the market for the dollar in my mind. Dell/Alienware did not skimp on anything. Accessories are well above and beyond what I expected as a toss in in the box. For me, I was shocked to find a mouse and keyboard in the box. I used them long enougfh to test them, but the keyboard has nice travel and feel of a Dell multimedia keyboard. The mouse is a legit mouse, but almost feels like a rebranded shined up Dell mouse. Don't take the Dell keyboard and mouse reference to mean they are bad, just something I am use to from years in IT. Afterall, Alienware is now a Dell brand. A premium brand, definitely. Bloatware is there, but most of the Alien branded actually serves a purpose. The bloatgames are almost a joke. Disney Magic Kindoms and Bubble Witch preinstalled made me laugh. Those are great tests of the hardware. Now for the only drawback. Windows. Occasionally it gets stuck in sleep or "blue" screens on me. I thought BSOD was a thing of the past. I am still digging into the cause, I think another product (virus scanner) is causing the issue. I am still trouble shooting. But it is so rare that I can not complain much. It may be my USB switch also. Overall, this is a really nice gaming rig. Liquid cooling makes for a nice silent rig. Build quality is top rate. It is heavy, once again thanks to the cooling. If you are looking for a smooth quality gaming rig, hit buy now. Adding some specs that might interest you going in. Some System Information specs to throw at you. OS Name Microsoft Windows 10 Home Processor Intel(R) Core(TM) i7-8700 CPU @ 3.20GHz, 3192 Mhz, 6 Core(s), 12 Logical Processor(s) Installed Physical Memory (RAM) 16.0 GB Adapter Type GeForce GTX 1080, NVIDIA compatible Adapter RAM (1,048,576) bytes Adapter Type Intel(R) UHD Graphics Family, Intel Corporation compatible Adapter RAM 1.00 GB (1,073,741,824 bytes) Product Type Killer Wireless-n/a/ac 1535 Wireless Network Adapter Product Type Killer E2500 Gigabit Ethernet Controller

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Long time console gamer switching to PC.

    Posted
    Dave
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    I have been a long time console gamer....from the OG Nintendo all the way up to the new X1X and PS4 Pro. Always wanted to try my hand at PC gaming but was always scared not really knowing the in's and out's of building a PC from scratch. I am not dumb by any means and I am fairly tech savvy but there is so much miss knowledge out there I didn't want to get lost. So a pre-built PC for my first time I felt was a really good fit for me. So I can see how a working PC is suppose to work from day one and learn so I can build my own next go around. First off you will get a lot of PC owners who will frown upon you for going prebuilt. They could build this same PC or better for hundreds cheaper. DO NOT LISTEN TO THEM!!!! I picked this PC up on sale at Best Buy for $1300. The GTX 1080 GPU is $550 alone!!!! And you still need a mother board, case, PSU, etc. I spent a few days on PC part picker and could not build this PC for what I paid. On to the performance. I am impressed to say the least. I went with the Alienware 21:9 1440p ultra wide monitor. It's a beast of a monitor and it takes some more power for the GPU to drive it. Playing the Black Ops 4 Beta this weekend I was hitting 120 fps on all high settings (monitor overclocked to 120 hz) Playing Rise of the Tomb Raider with high to very high settings it runs at a stable 60 to 70 fps in 21:9 mode....again more work by the GPU as opposed to a 16:9 monitor. The GTX 1080 does really well. Have not tested this in 4k being I don't have a 4k monitor but reviews say the GTX 1080 can't do 4k very well....that may be true. But if you have a 1080p or a 1440p monitor the GTX 1080 GPU will hold it's own IMO. One thing I wish it had was an SSD over the HDD. But there are spots in the case to add a SATA SSD and will do so when I see one on sale. There is a spot on the mother board for a m.2 SSD but the Intel Optane memory card occupies that spot. I have read that you can clone the OS and replace that with your own m.2 SSD but at the moment that may be a little out of my realm to start testing that. Very easy to gain access to the case and change stuff like GPU's or RAM. It's like they wanted you to open this thing up and play around. Seriously.....one little push of a lever and the side of the case comes off. All in all I am very happy with my purchase.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    The King of Desktop Gaming and Video Editing

    Posted
    jailoliv
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® MemberMember
    • Top 1000 ContributorTop 1000 Contributor

    I used an Intel i5 gaming computer before with a GTX 1060. While I was mostly impressed with the performance of many games in their basic settings, I was never satisfied enough when I pushed them to higher settings. With this Alienware Aurora R7 and GTX 1080, I have not found any game that could not perform to my highest expectation, even at 60fps or higher. Oculus Rift performed incredibly well on it. As smooth as VR should be. I only noticed artifacts in one game and even so, I found out it was a software issue with the game itself. I felt totally immersed and could easily forget it was not the real world. Until now, my previous experience with VR was often disappointing because the constant hiccups that reminded me it was just a computer-generated world. Not anymore. If you edit video frequently, you know that power is never enough, but this beast can handle video editing much better than any computer I have ever used. That includes iMac’s although I must admit that I haven’t used one of those recently. I not only tested with gaming and video editing software, but also with 3DMark Sky Diver and Cinebench and both showed hard-to-beat scores. Personally, I had only two complaints. One is that it came with only 16 GB of RAM. I say ONLY because a powerful desktop such as this deserves at least 32 GB. The good news is that it can be easily upgraded. The other complaint which is also easily fixed is that it comes with a 2TB Hard Drive instead of an SSD drive. Yes, I agree that Intel Octane really speeds up the Hard Drives but it’s still not the same as an SSD. My solution was to order a 512 GB SDD drive and use the Hard Disk Drive as a secondary option. Unfortunately, Intel Octane only speeds up an HDD if it is used as the primary drive. Still, I doubt I will notice much of a difference after installing the SSD. As for upgrading, there is a lot of internal space for that. If you still think you need more graphics speed and have the cash to spend, you can add a second GTX 1080. And thank you Dell for all the USB 3 ports. You definitely need those many ports, especially with Oculus Rift which takes at least 3 of those right off that bat. It is also very silent. During extreme gaming I could hear the fans but it was not overly noisy. During normal use and with games that are easier on the CPU and graphics, I could barely hear anything. For my personal taste, it has an attractive design and I like the power button and side lights..

    I would recommend this to a friend

  • Rating: 4 out of 5 stars

    Overall Excellent PC

    Posted
    Meites
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    So far I have had a fairly good experience with both the PC as well as Dell whom I've used for support. I don't use this for gaming, but rather for intensely dense charting application which has very high GPU processing requirements. (the 1070 version didn't work for my needs). The hard disk is by far the weakest component. Upgrade and replace the useless optane memory with some a solid M.2 disk as your primary. (I put in a Samsung 970, which is stellar). The system goes from being average to outstanding in a heartbeat. Doing the upgrade yourself also saves a few hundred dollars buying the SSD version from Dell.) To simplify this .. I'll just get to the points I think are important. The Good: - Processing - Graphics Card (1080 is exactly what I needed) - Expansion Ports (Loads) - Dell Support (which you shouldn't need in the first week, but it was quite good). Fair - Peripherals (Mouse is ridiculously cheap). - Dell Software (Had great support but had the same issues as others with a thermal controller failure error). - Case, but thats super personal The Bad - Hard Disk (This thing is slow and ill-suited for this system). - Optane Memory (Not effective at all at least for me, I really don't think it works well at all) - Some of the USB ports seem to be quite finicky about supplying power or connecting to external peripherals . I have had to change ports to make peripherals work. I am guessing the board doesn't deliver enough power to all the ports all the time. (***I have a feeling that will be an issue in the short term). If you buy one, make sure the ports are working reliably all the time. Overall a good system. Fast enough, and does the job for me it was intended to. Be prepared to replace your primary disk quickly to get the performance this system is capable of. (Lots of videos on how to restore your existing system on boot disk from Dell to the SSD which greatly simplifies the process.). I would easily recommend the PC with the notes above.

    I would recommend this to a friend

  • Rating: 3 out of 5 stars

    Good performance, but fans are so loud!

    Posted
    Tyler12
    • My Best Buy® MemberMember

    I bought this computer from a bestbuy near me a few days ago. After doing research and looking at the specs, I realized this seemed like a good gaming computer, as it also relieved me from the stress of building my own. The computer was booted up very fast and nicely. It didn’t take me long to figure everything out, and I was able to download the stuff I wanted with ease. The keyboard and mouse that come with it are meh. I recommend buying a keyboard and mouse specific to gaming. But they are passable for general use. When using the computer for small stuff, such as browsing the internet or checking mail, the computer isn’t silent. There’s noticeable noise of the fans at work. I tried to tone the fans down using the Alienware program but it doesn’t let you go any lower than what I had it at. The sound it makes isnt extremely loud, but it’s there and noticeable. A review I read said it was 35 decibels when idle. When I played a bit of overwatch on it, the computer ran the game very well. I had everything on ultra settings and I was getting 85 fps easily. Never had any lag. My internet connection was very fast. Everything loaded very fast. When gaming, the sound of the fans get even louder. It sounds like a loud heater? Again, not over the top, and probably not a deal breaker or nuisance to most people, but since I’m spending 1400+ dollars for a computer, I wanted it to be quieter. When downloading anything, the fans also get pretty loud for some reason. I have decided that I’m returning it to bestbuy for a refund, as I want a computer that’s quieter.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Tyler12,

      Thanks for your review and we're sorry to hear about the fan noise that you're experiencing. We'd recommend that before you return your computer tht you try to update the BIOS on your computer:

      An out-of-date BIOS can cause loud fan noises by having an outdated temperature table for the system. Refer to update BIOS and follow the instructions to update the BIOS on your computer. You can also follow up with our Technical Support Team here - 1-800-624-9896.

      You can read the full article here - http://dell.to/2ENlXfz.

      We hope that these steps help lower the fan noise on your computer to an acceptable level.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 4 out of 5 stars

    Switched back from ASUS to Alienware

    Posted
    Dougprime
    • My Best Buy® Elite Plus MemberElite Plus Member

    First off, for anybody who wants to point out they could build this cheaper than what Alienware charges, I agree, but I also have no desire to be a diy hobbyist when it comes to something I could fry myself. That said, my first really cool gaming rig was an Alienware Aurora R2 which I had for nearly five years. I love it, but the cooling system at five years starts to worry me with the liquid cooled rigs so I switched to an ASUS ROG G20 with a 970 GTX which I still have. It's a great air cooled system half the size of my old R2(which I donated to my kid)and was wonderful when it was just my gaming rig. Shortly after I purchased it, however, I started working from home 40 hours a week, so after using my system all day as a work computer and then deciding to play fallout 4 or skyrim for another four to six hours I started to get shutdowns, graphical errors from the heat. So I purchased this beauty on sale last weekend along with a rocketfish hdmi 4k switcher box, so now have a work tower and a gaming tower. The R7 is plenty fast with the 1080GTX, a ton of 3.0 USB ports, and runs quiet (though oddly, not quite as quiet as my original R2 or the ASUS). Plays everything well on high, and since best buy was doing 24 months 0% financing at the time it was worth to me. Oddly, they had the same rig on sale for the same price online with a 256Gb ssd, but if I wanted to see if the vaunted optane memory with a 1080 gtx would be fast enough for me, which it was, though its nice to know that the addition of an ssd drive later (likely a 1tb western digital) would be an option. Have never had a problem with an Alienware (and the old R2 still works fine as my kids computer after I upgraded the graphic card to a 7780), and hopefully this one goes for another five years.

    I would recommend this to a friend

  • Rating: 1 out of 5 stars

    System was great, Dell warranty is unsatisfactory

    Posted
    Bruce
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I've had this system for just over a month and unfortunately it had a HD crash to where it wouldn't even boot in safe mode. Ok, things happen. Get in touch with Dell tech support, they decide I need a new drive. Fine. Approximately 1 week later someone is sent to my house to put in a new drive and reinstall windows with a recovery USB drive tech support sent. Here's where I'm extremely angry! A one month old machine and they sent a REFURBISHED drive as my replacement. Not new, refurbished! This was a $1700 machine. This is unacceptable. Also, after windows had been reinstalled, it feels as though not everything is there as it came out of the factory. The tech that was sent knew his stuff, but had no idea about the specifics of an Alienware machine. There were other Alienware utilities that did not appear to make it back, at least not that I can find so far. If I could box this up and take it back, I would. I was going to purchase the Alienware 34" monitor next. Maybe I've been lucky as I've never had to use the Dell warranty in the past. But if this is what Dell does to support their product, I will never buy another Dell product again and I've been purchasing Dell products for years.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Bruce,

      We're sorry to hear about the experience that you had with Alienware support. If you'd like to get in touch with Alienware Support via Email you can contact them here: awsocialmedia@dell.com. Please use your username from this Email as the subject line of your Email.

      If you'd like to read more support articles about your computer you can read our Product Support Page here: http://dell.to/2CnCit9.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 3 out of 5 stars

    Did I get a Lemon?

    Posted
    BW78
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    After weeks of researching, I decided to purchase the Alienware Aurora R7 with Intel Core i7, 16GB Memory, NVIDIA GeForce GTX 1080, 2TB Hard Drive + Intel Optane Memory. I hesitantly did not purchase the Geek Squad protection because of my budget and unfortunately after 1 month (almost to the day) after purchasing this computer it stopped booting. Fortunately for me, Dell's customer service is EXCELLENT and I was able to troubleshoot with them extensively. It was determined hard drive was bad, but to be sure there were no other issues beyond that I had to send in for repair and had my computer back within a week. Everything is working fine now but it was disheartening to spend so much money on a computer that died (or at least the hard drive) a month after purchase. (FYI had not started using computer for gaming or video editing. Had only installed Adobe Lightroom and Photoshop. Had never opened the CPU either.) Overall, I think this is a great computer and Dell's customer service is amazing, but I am really disappointed that it had such a major issue so quickly. Luckily I had not put any crucial content on the hard drive that would have been lost. Not trying to sway anyone away from Alienware, but just wanted to give account of my experience.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      BW78,

      Thanks for your honest feedback about your new Alienware computer. You can always reach out to our Alienwayre Support Team via Email if you have additional questions: awsocialmedia@dell.com. Please use your username from this review as the subject line of your Email.

      We'd also recommend checking out our Product Support Page when you have a chance as well: http://dell.to/2CnCit9.

      Best,
      Bryan
      1-800-254-3692 Dell

  • Rating: 5 out of 5 stars

    one of the best gaming computers for the price.

    Posted
    Zachcoop
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    my first gaming PC rather than taking the route of making it into a hobby by putting the one together myself I chose basically the best performance per dollar pre-build I can find and it happened to be and iconic computer from the last 15 years Alienware although now owned by Dell still feature stylish chassis they kept the aesthetic of the Alienware head logo just enough RGB lighting tell me the right way to make it stand out performance is why I bought it between the i7 8700 although not the K version my CPU still see beads of 4.8 gigahertz now with the Silicon Lottery yours may see more less mine featured the GTX 1080 with a little bit of research it turns out to be the MSI blower Style volunteer card but overclockable mine took the memory overclock over 530 stable and 144 megahertz overclock on the core clock which allowed an average frame rate in Far Cry 5 of 116 FPS in the benchmark the 16 gig 2666 Ram allows multiple tabs be open while playing a game easily able to do both in YouTube with multi screen's however picking up the 1070 would be a much better value for performance with the Dell helpline 24-hour service I had no problem troubleshooting any problems I would have not even being on the phone very long their customer service seems to be second to none I highly recommend any Alienware at any configuration

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    Well built machine

    Posted
    ProTechNJ
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    My hand built PC died after the third rebuild. I wanted a gaming PC without the hassle of researching parts, ordering them and assembling the final PC. My son has had two Alienware PCs The exterior is very understated which was fine by me. You can control the color of the accents on the outside of the case. The first thing I noticed after connecting everything was that this PC is whisper quiet. The water cooling works flawlessly. You would be hard pressed to know it was even running if you weren't looking at your monitor. The CPU isn't the fastest on the market.. a 6 core I7. But, unless you're a stats freak this is MORE than enough horsepower for virtually anything you'd want to run. On the same note the Nvidia GTX 1080 video card can run virtually every game currently on the market at 60+ frames per second. The games I play typically run in the 80-90 fps area. The 16GB of Optane memory make the 2TB platter drive feel like an SSD Frequetnly the MFG included software is more bloatware than anything. Not so here. The included Alienware softwrae keeps you up to date on ALL your drives. One of the first updates my PC received was a BIOS update... In 20 years of working as a tech I don't remember seeing included software this useful. I am thoroughly happy with my purchase and would buy again in a heartbeat.

    I would recommend this to a friend

  • Rating: 5 out of 5 stars

    An Awesome Gaming Rig!

    Posted
    TechGuru
    • Tech Insider NetworkTech Insider Network
    • My Best Buy® Elite MemberElite Member
    • Top 1000 ContributorTop 1000 Contributor

    The Alienware R7 Aurora is an amazing gaming PC. It handles everything from the newest games to VR with ease. I love this system, and don't plan on needing a new one for quite some time. Especially since the system is expandable to ensure it is future-proof for quite some time. Coming with 16 GB of RAM (upgradeable to 64 GB), an 8th-gen 6-core i7 proecessor, an NVidia GeForce GTX 1080 graphics card, and a 2 TB hard drive, you can see that this is certainly a robust system. Now add in that it is liquid cooled, and you will see this syetm is perfect for your gaming needs. I was surprised to see that this system didn't come with an SSD (Solid State Drive), but come to find out, the Optane Memory allows standard hard drives to behave like SSDs, giving an incredibly fast bootup (under 20 seconds). This also leads to incredibly snappy program startups and navigation. Another interesting feature is the external lighting on this computer: you can change it up. You can set the light colors on each side of the computer, as well as the power button. You make make them all the same color, have them all be different colors, or have the color change based on system events, like an email notification. Finally, this system is loaded with USB ports. is has 7 SuperSpeed USB 3.1 ports, and 6 standard USB 2.0 ports, ensuring you'll have plenty of ports, both for fast and slow data-transfer needs.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great Graphics, Great memory and super cool lights

    Posted
    Mikeh
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Plus MemberElite Plus Member

    So I purchased this computer a month and a day ago, I was ecstatic when it arrived at my doorstep. I've only ever owned a macbook pro [on my third pro now] but wanted to get more serious with my gaming habit so I decided to purchase a computer strictly for gaming. Overall in comparison to my mac, it didnt move as fast [probably due to lacking a ssd] but the graphics on my games were dramatically better and I loved how it had so many usb ports for all of my devices. Also this machine was fairly quiet even during high performance. My gaming experience was way better with this computer than it ever was on my mac. Now the bad news... so today Mark's the day I return this computer back to best buy. Last night it crashed, during the loading screen in League of Legends, every thing froze and was completely un responsive. When the computer shut off I was never able to get it to boot back to the windows screen. After 3 hours of windows support and multiple failed attempts of trying to boot a replacement OS thru a flash drive, I gave up. For the money I paid, this computer should have lasted more than 31 days and I'm not interested in spending money to fix a newly purchased computer. RIP

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Shady Hard Drive

    Posted
    Jayvee
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite MemberElite Member

    Bought this computer on 08/08/18 for my boyfriend. I kid you not even 20 days later on 08/27/18 the system doesn't boot up. After 3 hours on the phone with dell's stupid tech support, we have to completely restore it to factory settings and start fresh. Okay no big deal not too much to have to deal with as it was still pretty new. Next day we get the blue screen of death again. I tried to restore it to a previous restore point. No dice! Hardware crashed. I called dell for them to tell me that we need to buy a new flash drive so they can continue to restore a different way. Uhhh No! I just paid $1500 for a computer that shouldn't hard a hard drive issue less than a month after purchase. I was so irritated with them I ended up calling geek squad who agreed with me and fixed the tower in store within a day. Thank god for Geek Squad. Been 1 day and fingers crossed it will be fixed for good. Overall its a quick computer and it has nice components hence the 2 stars. Perfect for gaming. Fingers crossed it doesn't crash again or else back to best buy it goes.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      Jayvee,

      We're sorry to hear about your experience with your new Dell computer. We'd recommend running the following diagnostic test if you continue to experience Blue Screen Errors:

      1. At the desktop, click the Search the web and Windows box and type "problem reports".
      2. Select View all problem reports to view a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
      3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
      4. Right-click the line item and select Check for a solution.

      We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page -  http://dell.to/2CnCit9.

      You can read the full article here - http://dell.to/2u98Cct.

      You can also reach out to our Alienware Support Team via Email - awsocialmedia@dell.com. Please use your Username from this review as the subject line of your Email.

      Best,
      Bryan
      1-800-624-9896 Dell

  • Rating: 1 out of 5 stars

    Avoid this computer if you want to upgrade it

    Posted
    FunnyNjK
    • My Best Buy® Elite Plus MemberElite Plus Member

    If you are going to buy this computer as is, and never update the RAM, Power Supply, or add a second graphics card, this computer will work just fine, and you will be happy. The Intel Optane Memory is a joke, while you get great read speeds, try saving a file over 1GB (go ahead and cook a pizza, you will have time). The power supply is located in the middle of the unit, the air flow they claim doesn't happen because your case basically has everything jammed into the smallest space available. Good luck getting more RAM...you can only get RAM from Dell, and you have better chances of winning the lottery than you do of them having RAM for sale. Go ahead and try to buy some before you buy this, you won't even find an option for R7 RAM online, you have to call them and talk to about 20 people to get something done. If you want to add a second graphic card, well again you are hosed because first you need a larger power supply, so again you have to pull teeth and go through their sales department. And even though power supplies with nice cabling systems have been around for years, they still use the power supplies that have ALL the cables and more needed to run your machine, and they are stuffed into the center of the case.

    No, I would not recommend this to a friend

    • Brand response

      YourDellTeam

      FunnyNjK,

      Thanks for your feedback and we're sorry that upgrading your computer is not as simple as you would like it to be. If you'd like to reach out to our Alienware team directly via Email you can contact them here - awsocialmedia@dell.com. Please use the username from this review as the subject line of your Email. We hope that our team will be able to further assist you with the upgrades that you are trying to complete.

      If you have additional questions about your computer you can always check our Product Support Page here - http://dell.to/2CnCit9.

      Best,
      Bryan
      1-800-254-3692 Dell