Customer Ratings & Reviews
- Model:
- RNHC4
- SKU:
- 6406940
Rating by feature
- Display Quality
Rating 4.9 out of 5 stars
- Ease of Use
Rating 4.8 out of 5 stars
- Features
Rating 4.8 out of 5 stars
Customers are saying
Customers have good things to say about the refresh rate and picture quality of the AW2521HFL monitor, frequently praising its performance in gaming. Many also appreciate the monitor's design and find it easy to use, while some note the value for its price. However, a few customers have mentioned issues with the stand being bulky and the lack of built-in speakers. Some also reported experiencing problems with dead pixels.
This summary was generated by AI based on customer reviews.
Pc
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought 3 of these not even a year ago at 400 each and one just stopped working
I would recommend this to a friendBrand response from YourDellTeam
Posted .Dear Mommysgirls,
We appreciate your valued feedback. We are sorry to hear you are having trouble with your Alienware Monitor not working. Below I have provided a list of possible solutions to help resolve this issue. You can find this list on page 64 of the User's Guide for your monitor. I have given you a link to the User's Guide for your Alienware Monitor.
Possible Solutions
• Ensure that the video cable connecting the
monitor and the computer is properly connected
and secure.
• Verify that the power outlet is functioning
properly using any other electrical equipment.
• Ensure that the power button is depressed fully.
• Ensure that the correct input source is selected in
the Input Source menu
User's Guide: https://dell.to/32VnsZX
If you still experience this problem after you have finished troubleshooting your monitor, please feel free to reach out to our support team here at your earliest convenience: https://bit.ly/DellSupportTeam.
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Alienware monitor
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great monitor bad price would recommend to look around before impulse buying like I did myself
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Sonja,
We are sorry to hear you were unsatisfied with the price of your Alienware monitor. Keep in mind that if you do happen to find a better price elsewhere, Best Buy does offer price matching when eligible. We hope you enjoy your purchase!
Best Regards,
Anthony P.
Bad pixel
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad pixel in middle of screen. 2 weeks old and had to return it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Wolfden,
Thank you for taking the time to share your experience. We apologize for the issues you have come across with a bad pixel in the middle of the screen. We have provided steps that can be used to run a Self-Test on the monitor to help diagnose the issue.
1. Power off the Dell laptop.
2. Disconnect any external devices that are connected to the computer.
3. Connect the AC adapter (charger) to the computer.
4. Make sure that the LCD (screen) is clean (no dust particles on the surface of the screen).
5. Press and hold the D key and power on the computer to enter LCD built-in self-test (BIST) mode.
6. Continue to hold the D key, until you see color bars on the LCD (screen).
-The screen displays multiple color bars and change colors to black, white, red, green, and blue.
-Carefully inspect the screen for abnormalities.
If your monitor still has issues, this link can be used to help run further steps and provide more in-depth information: http://dell.to/2XeDTdr.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Great but
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Monitor was very functional and such a life changer after moving from a 15” 60FPS TN Laptop screen. Sadly it get flickering on and off and I couldn’t even get a chance to fix it. Had to return it. Ggs.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello BIGZELI,
Thanks for taking the time to share your review and feedback. We are glad to hear that you were pleased with the performance of your monitor. We are sorry to hear that your monitor was flickering, we understand how frustrating this can become. To make sure we can help in the future, we have provided steps that can be used to run a Self-Test on the monitor to help diagnose the issue.
To run the monitor built-in self test (BIST):
1. Make sure that the monitor screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable(s) from the back of the Dell monitor and the PC. The Dell monitor should now enter self-test mode.
3. Press and hold Button 1 for 5 seconds. A gray screen should appear.
4. Carefully inspect the screen for abnormalities.
5. Press Button 1 on the front panel again. The color of the screen should now change to red.
6. Inspect the screen for any abnormalities.
7. Repeat Step 5 and Step 6 to inspect the screen in green, blue, black, white and text screens.
8. The test is complete when the white screen appears.
9. Press Button 1 to exit the built-in self test diagnostics.
If the monitor still has issues, this link can be used to help run further steps and provide more in-depth information: https://dell.to/3ydZV0W. We invite you to visit the product Support Page if any other questions or concerns arise.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
A Great Gaming Monitor!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This monitor is amazing. The images are so crisp, it is unbelievable. I thought that I needed a 4k monitor for gaming, but anything less than 40" looks the same as far as I can tell after comparing. 1080p with a high refresh rate looks stunning. The 1ms response time make this an ideal monitor for competitive gaming. I didn't know if a gaming monitor would work well as a daily use monitor, and it does. The size of this monitor is great for split windows so you can work on multiple documents at a time without the need for multiple monitors. This monitor performs well, looks cool, has a handy light on the backside for some soft ambient lighting, and I also appreciate that it came with all of the cables I could need.
I would recommend this to a friend25" is the 1080P limit
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The aesthetics of the monitor are nice, especially the stand. Fortunately, this monitor is VESA compatible therefore I put it on a monitor arm. This gaming monitor is ideal for those who have limited desk space, want accurate color reproduction, and want the IPS viewing angles with no sacrifice (if you think 1080P isn’t a sacrifice). At first I didn’t know how I would like this 25” 1080P monitor since I’ve had 27” IPS 2k monitors, as well as 34” ultra wide IPS 2k monitors. The 27” had a refresh rate of 144hz while the 34” had a 120 hz refresh rate and the 25” Alienware comes in at a whopping 240 hz refresh rate! The biggest drawback my 27” and 34” IPS gaming monitors was that the refresh rates where around 3ms. The Alienware gives you all of the IPS goodness with a refresh rate of 240 hz AND 1ms response time. That response time does impact your game play in FPS more than going from 120hz to 240hz. However, this bad boy gives both but at the cost of it being 1080P resolution. Because I use my monitors for gaming and for work, I prefer my monitors to have the following: -120hz and above refresh rate since I play FPS games -Has to be IPS for the viewing angles and color reproduction -Response time has to be as fast as possible -I prefer 27” monitors and above -2k resolution As you can see, this monitor doesn’t hit two of my preference items, but I still enjoy it. The reason is that I think 25” is the upper limit for a 1080P monitor, while 27” HAS to be 2k. Viewing spreadsheets and other documents aren’t as nice in 1080P as they are in 2K. Again, it’s a sacrifice that I am willing to make for IPS with 1ms response times.
I would recommend this to a friendTerrible quality control
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a month and I have a dead pixel on the bottom left of my screen and it’s past the 14day return period so I’m screwed..
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Justin,
We're sorry to hear about the dead pixel on your new monitor. Here is Dell's Pixel Guidelines for you to review: https://dell.to/2lCLW0I.
Best,
Bryan
1-800-624-9896
Not great
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.a couple months after using this got screen burn. Some random image is burned into the screen
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .NEEJ,
Thanks for your review. We're sorry to hear that this happened with your screen. Here are some tips that may help with the burn-in screen image that you're experiencing:
"Stuck" images can be removed by "exercising" the LCD pixels to bleed off the residual capacitive charge. This can most easily be accomplished by using a random pattern screen saver that changes the screen image repeatedly. The time required to clear the stuck image can vary widely (minutes, hours, days) depending on the panel technology and the severity of the stuck image. You can read the full troubleshooting article here: https://dell.to/2Ql1oxD.
If you need additional assistance you can always reach out to Dell's Technical Support Team here: http://dell.to/2sH7Qlm.
Best,
Bryan
1-800-624-9896
Too much trouble
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I ordered three of these after seeing one in person and checking the reviews, everything looked awesome! But they are the most finicky monitors I've ever owned! Sometimes they go blank for a few seconds nonstop, I turn them off and back on and then they're good. It's like playing whack a mole with them, and they're great when I get all 3 working. I shut everything down? Time to get them right again!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Valued Customer,
Thank you very much for your valued feedback. We apologize for the troubles you have come across with your Alienware LED monitors. Below I have provided a link to a troubleshooting article for Dell monitors as well as the user’s guide which includes the troubleshooting section.
How to Troubleshoot Video Issues on Dell Monitors: https://dell.to/3C8oGOC
User’s Guide: https://dell.to/3sDkiE3
If you are still experiencing issues with your monitors after applying the troubleshooting tips above, please contact the Dell Support Team for further guidance at 1-800-624-9896.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Cinematic Gaming!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Setup was really simple and quick. A feature that I liked immediately was FreeSync and its counter-part G-Sync. Usually, most gaming monitors offer just one or the other, which is a big issue if you decide to change your graphics (video) card to NVidia when your monitor supports AMD or vice versa, but this Alienware offers both so you don’t have to worry about compatibility. The settings give you the option of changing response time to fast, super-fast or extreme. I set it for extreme because I like instant response. Well, after playing for a while, I switched back to super-fast and I actually noticed a little sharper image when something was moving very quickly on the screen. Maybe it was just my eyes but after going back and forth multiple times, I though super-fast is the right setting for me. The 240Hz refresh rate is quickly noticed when playing high speed games. If you’re not convinced how great that is, just play a game for half an hour on a 60Hz and you’ll never want to go with anything other than 240Hz although anything above 120Hz will probably meet the need of all but the hard core competitive gamers. Just remember that your video card needs to support that refresh rate if you want to take advantage of it. The settings also gives you a comfort mode for decreased blue light, which is the mode that you should be using at night, whether you’re gaming or just using your computer. Multiple researches have shown that that kind of light is bad for your sleep pattern if you go to bed within an hour or two after being exposed to it. I loved all the features but what really amazed me was that with all those settings on, the videophile in me couldn’t but enjoy the black depth on this monitor. IPS on a gaming monitor is just great, giving you not only good depth of black but also great colors no matter the angle. That’s amazing for games or watching good-quality videos as the scenes give you a cinematic feeling. Very nice! It has four USB 3.0 connections. I wish half of those ports were USB-C but it meets most of my needs. The RGB at the back of the stand and monitor gives it a cool look. I rarely use a monitor in portrait mode but it can easily be set to that position. Was there anything not to like about this monitor? Not Much. If I could fix something, that would be the stand. It is heavy, which is a good thing to keep the monitor stable, but it takes too much room. Luckily, my desk is very wide but I can see that being a problem for most people. Other than that, I am sold. It is a great gaming monitor.
I would recommend this to a friendDead pixel
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good monitor has a dead pixel within two months and I want a refund or a new one.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Bryan,
Thank you for taking the time to share your feedback and response. We are sorry to hear your monitor had a dead pixel and apologize for the inconvenience. We understand how frustrating that can be. We recommend following the steps above to resolve your issue. If you come across any questions, issues, or concerns, please contact our support team here: https://bit.ly/DellSupportTeam.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Be Aware
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I do not understand all the positive reviews on this one... I ended up returning it due to blurry small txt and fuzzy weird feeling of looking on display. Its like getting glasses that are not 100% best match for you, while clear but makes it seems weirdly uncomfortable... After searching, others had similar issue... and just returned it...
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Alex,
We appreciate you taking the time to leave us your review. We are sorry to hear that you were not happy with Alienware 25” gaming monitor because its display looked blurry, and that you have ultimately decided to return the system. We will share your comment with our quality team, so future improvements can be made. In the future, we would love the opportunity to help troubleshoot any problems you may be facing.
If you come across any questions about the Dell products, please don’t hesitate to contact Dell Support Team at the information provided below.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
- Pros mentioned:Price
What a monitor!!!!!!!!!!!!!
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I would have to say the packaging of this Alienware was AMAZING. It was beautifully designed on the box, it was extremely secure, and exciting to open! Assembling the monitor was super easy! The refresh time is out of this world. It is crazy how amazing this monitor is while playing a game. Literally the design, the response time, the graphics are amazing. Lets talk about G-Sync, super easy, really makes gaming amazing. Please by all means try this Alienware monitor. I promise it is well worth the money.
I would recommend this to a friend Mr.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Good deal and great price and this Monitor. My son love it. And definitely u recommend it to any one.
I would recommend this to a friendAlienware PC screen
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return this item due to a damaged pixel. Alienware customer service was not very helpful.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello jrman7241979,
Thank you for your feedback and review. We apologize for the issues you have come across with your monitor and with your interaction with customer service. We will use your feedback to help with improvements. If needed in the future, we have provided steps that can be used to run a Self-Test on the monitor to help diagnose the issue.
1. Power off the Dell laptop.
2. Disconnect any external devices that are connected to the computer.
3. Connect the AC adapter (charger) to the computer.
4. Make sure that the LCD (screen) is clean (no dust particles on the surface of the screen).
5. Press and hold the D key and power on the computer to enter LCD built-in self-test (BIST) mode.
6. Continue to hold the D key, until you see color bars on the LCD (screen).
-The screen displays multiple color bars and change colors to black, white, red, green, and blue.
-Carefully inspect the screen for abnormalities.
This link can be used to help run further steps and provide more in-depth information: http://dell.to/2XeDTdr. If you do come across any other questions, or concerns, please visit the Support Page of your monitor.
Best,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.
Do not buy. Nothing but headaches.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Its a piece of crap. I'm glad I got geeksquad protection with this. It keeps loosing the signal frpm the PC and going into standby mode. Tried everything I could. Seems alot of people ate having this is issue. Avoid at all costs. If I could give this zero or negative stars, I would.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear KenOnCape,
Thank you for your valued feedback. We sincerely apologize for the problems you are having with your Alienware Gaming Monitor. Below I have provided a link to the User's Guide for your monitor to help with getting it set up. We also recommend making sure that you have the drivers and downloads needed for your monitor installed and up to date. I have given you a link to the Drivers and Downloads page for your monitor so you can check for and do any applicable installations and/or updates.
User's Guide: https://dell.to/3pDxUxF
Drivers and Downloads Page: https://dell.to/3mKp8vL
If you still experience these problems after you have finished troubleshooting your monitor, please feel free to reach out to our support team here: https://bit.ly/DellSupportTeam.
If you require further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Ashley@Dell
Amazing monitor
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.1 ms (gray to gray) in extreme mode, 25” (24.5”) 1920x1080 240 Hz max IPS display is amazing. This monitor is one of the most advanced and well-built monitors I have had the pleasure of using. G-SYNC and FreeSync compatible. 2 HDMI inputs and 1 DisplayPort, 1x USB 3.0 upstream port and 2x USB 3.0 downstream ports. Battery charging 1.2 capability. Height, rotation, swivel, and tilt. Built in lighting system. The power button, back Alienware logo and the stand provide several modes of RGB lighting. Includes 1 HDMI cable, 1 DisplayPort cable and 1 USB 3.0 upstream cable. 25” is actually a bit small for my preferences but is actually better suited for 1920x1080 than a 27” monitor. I prefer the 27” monitors to be at least a 2K resolution. Even if you don’t have the horsepower to run games at 240 fps, you owe it to yourself to set the refresh rate at its highest. Even swimming around in a web browser or just moving your mouse around the desktop is a joy to behold, everything is so smooth. Recommend downloading and installing the monitor driver here: https://www.dell.com/support/home/en-us/product-support/product/dell-aw2521hfl-monitor/drivers and setting your display to 240 Hz under the Advanced Display settings. Also recommend following the diagrams for connecting cables and using the cable management system.
I would recommend this to a friendAre tn monitors dead? I think so.
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.There has always been a tug of war when picking a new gaming monitor. There is mostly two choices for gamers: TN or IPS. With TN monitors you get affordability and high refresh rates, while giving up viewing angles and image quality. With an IPS monitor you get higher costs with superior image quality; however, the technology was limited by low refresh rates. What this monitor achieves is something that is rarely achievable. It takes the best parts of both and combines it. This is a relatively affordable, high refresh rate, great image quality monitor. Finally, an IPS with high refresh rates. Alienware decided to just go to town and push 240hz out of this new technology. The monitor is bright, has a good system menu, and top notch quality. This monitor also supports VESA mounts, and that is how I decided to mount my monitor. Even so, I tried out the stand for the point of this review and I loved it. The arm that holds the monitor in place has a very bright LED “halo” that goes around the back. This produces an awesome color onto your wall that spills out of the edges of the monitor. It looks fantastic. Overall, this monitor is top notch quality, and is quite honestly the best value in the gaming monitor market right now. You are getting IPS with high framerate below $400. That to me is a gamechanger.
I would recommend this to a friendAlienware AW2521HFL
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Alienware AW2521HFl is a fantastic monitor for competitive gaming. The 240Hz refresh rate combined with a 1ms response time delivers buttery-smooth gameplay, especially for fast-paced shooters. The IPS panel provides great color accuracy and wide viewing angles, making it excellent for immersive visuals without sacrificing speed. However, a slight defect after 3 years of use
I would recommend this to a friendBAD MONITOR
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.dont buy this the corner of my screen gets hot for no reason and the display port it came with has ducktape on it and i supposdly bought this new
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello,
Thank you for your feedback and review. We apologize for the issues you have come across with the monitor. We have provided steps that can be used to run a Self-Test on the monitor to help diagnose the heating issue.
To run the monitor built-in self test (BIST):
1. Make sure that the monitor screen is clean (no dust particles on the surface of the screen).
2. Unplug the video cable(s) from the back of the Dell monitor and the PC. The Dell monitor should now enter self-test mode.
3. Press and hold Button 1 for 5 seconds. A gray screen should appear.
4. Carefully inspect the screen for abnormalities.
5. Press Button 1 on the front panel again. The color of the screen should now change to red.
6. Inspect the screen for any abnormalities.
7. Repeat Step 5 and Step 6 to inspect the screen in green, blue, black, white and text screens.
8. The test is complete when the white screen appears.
9. Press Button 1 to exit the built-in self test diagnostics.
If your monitor still has issues, this link can be used to help run further steps and provide more in-depth information: https://dell.to/3jTiTFm. If you require further assistance with your monitor getting hot, please contact Dell Support at your earliest convenience at 1-800-264-9896.
Best regards,
Wendy C.
https://bit.ly/DellSupportTeam.
Phone number to Dell: 1-800-264-9896.