Customer Ratings & Reviews

Perfect gaming headphones. The price dropped below 100.00 and the comparable headphones at the price dont have the same quality for the price.

Perfect gaming headphones. The price dropped below 100.00 and the comparable headphones at the price dont have the same quality for the price

I like the headset the quality and sound direction is very nice and the battery life and how fast it charges is insane I wish PlayStation controllers would take a page out of this things book.

The headphones are very comfortable and easy to use. I do not like that you can't connect them to your phone, but works fine with a laptop.

Use these for gaming and sometimes watching movies on the TV when the wife is sleeping. They sound great and they are pretty comfortable for wearing for extended hours.

It worked fine until it bricked itself during a critical security update via Alienware Command Center. The headset is only only 3 weeks old, but I cannot get anybody to help, or replace it under warranty. BestBuy physical store says they cannot take it back because it's past the 2-week return window. The 1-888-BestBuy support says the same as the store. Dell support disconnected me twice because I cannot give them a service tag (because the headsets do not have service tags.). Another time Dell support said they couldn't replace it under the warranty because I did not buy it directly from Dell, but that their agreement with BestBuy is that BB honors the full two warranty; that is apparently no true, or Best Buy staff and systems are not aware of that. Two Dell support people said I could take it into a physical Dell store; there are only handful in the whole country, and none near me. So, the only thing I can conclude is that buying Dell/Alienware from Best Buy means buy at your own risk because there is no warranty beyond the 14-day return window. I have been buying Dell products and buying electronics from Best Buy for decades, but this awful experience will definitely make me think twice on future purchases.

Teen enjoys this headset! Says it has ckear quality sound

Outstanding quality. Best set i have had so far. Sound quality and range are awesome

This headset for gaming is very easy to use and the sound is very good.

I purchased these Alienware headphones a few months ago and they have been great for playing games on my desktop thank you Alienware.

Decent headset pairs well with other Alienware products

I like the fact that they work for both ps5 and xbox x series

Wireless adapter felt easy to accidentally break but overall i love the headset

Live thsi headset by far but im a hardcore Alienware person so to each their own

Bought these and exchanged them within the same day. The audio in games and in voice chat is bad, my astro a50s where getting old and starting to cut out after almost 3 years of use so decided to upgrade. Disappointed in the sound quality. pretty on the outside and i love the accessibility but thats it. Alienware monitors, mouse, and keyboards are their specialty, not so much head sets. Decided on the turtle beach 700 gen 3 stealth instead, more than i wanted to spend on a head set but the sound quality is awesome!

Good headset only bad thing it sounds bad after just 2 months of use. I wouldn't recommend this product at all unless you get the 24 month service with best buy

The audio quality isn't the best, and the microphone tends to have interference.

Is pretty bad, the microphone can’t even work with my xbox series X and the audio isn’t good

Audio failed after less than 3 weeks. Unable to return or exchange. Rip-off

I bought these headphones over 2 years ago and I love them. I saw negative reviews on them so I had to tell my thoughts. Audio is great and battery life is great. They were very tight on my head when I first got them but after a few hours of use they stretched to fit basically. If mine go out I would buy another pair.