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Customer Ratings & Reviews

Your price for this item is $129.99
The comparable value price is $149.99

Customer reviews

Rating 3.9 out of 5 stars with 38 reviews

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Rating by feature

  • Value

    Rating 3.8 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

  • Ease of Use

    Rating 4.1 out of 5 stars

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There aren't enough negative mentions yet.
76%would recommend to a friend

Customers are saying

Customers are satisfied with the AW725H Tri Mode Wireless Gaming Headset's compatibility with multiple gaming platforms. However, some customers reported issues with the microphone's audio quality, describing the sound as muffled or lacking clarity. Several users compared the microphone negatively to other headsets they had previously owned. The overall experience appears to be mixed, with strong points in platform compatibility offset by concerns about microphone performance.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 2 Showing 21-38 of 38 reviews
  • Pros mentioned:
    Comfort

    Rated 5 out of 5 stars

    Alienware - AW725H

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The headphones are very comfortable and easy to use. I do not like that you can't connect them to your phone, but works fine with a laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Teen enjoys this headset! Says it has ckear quality sound

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased these Alienware headphones a few months ago and they have been great for playing games on my desktop thank you Alienware.

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Great headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Outstanding quality. Best set i have had so far. Sound quality and range are awesome

    I would recommend this to a friend
  • Pros mentioned:
    Sound quality

    Rated 5 out of 5 stars

    Wireless Headset

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This headset for gaming is very easy to use and the sound is very good.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Descent

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent headset pairs well with other Alienware products

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good headphones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the fact that they work for both ps5 and xbox x series

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Alianware headset

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wireless adapter felt easy to accidentally break but overall i love the headset

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Live thsi headset by far but im a hardcore Alienware person so to each their own

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    The audio is terrible

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought these and exchanged them within the same day. The audio in games and in voice chat is bad, my astro a50s where getting old and starting to cut out after almost 3 years of use so decided to upgrade. Disappointed in the sound quality. pretty on the outside and i love the accessibility but thats it. Alienware monitors, mouse, and keyboards are their specialty, not so much head sets. Decided on the turtle beach 700 gen 3 stealth instead, more than i wanted to spend on a head set but the sound quality is awesome!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    No good

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The audio quality isn't the best, and the microphone tends to have interference.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Ok headset but dies fast

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good headset only bad thing it sounds bad after just 2 months of use. I wouldn't recommend this product at all unless you get the 24 month service with best buy

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Worst head phones

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is pretty bad, the microphone can’t even work with my xbox series X and the audio isn’t good

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Avoid this model

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Audio failed after less than 3 weeks. Unable to return or exchange. Rip-off

    No, I would not recommend this to a friend
  • Pros mentioned:
    Battery life, Comfort, Sound quality

    Rated 5 out of 5 stars

    Great Product

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought these headphones over 2 years ago and I love them. I saw negative reviews on them so I had to tell my thoughts. Audio is great and battery life is great. They were very tight on my head when I first got them but after a few hours of use they stretched to fit basically. If mine go out I would buy another pair.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Great design but average/subpar audio. So-so mic.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got this headset because of a lack of reviews. Returning it. Audio It feels like I'm listening to music in a cave with a burlap bag over my head and people beating me with sticks for extra thumpy bass. The sound is really dark, the details in music are lost. Mic The mic is slightly worse than my old Hyper X Cloud II headset. It has an almost old school Xbox crunchy audio. When plugged into the 3.5mm mic, it's a lot better but it picks up EVERYTHING so I'm guessing it's a condenser mic. All keystrokes and button presses are picked up along with the soft hum of my pc fans. Absolute disappointment since I loved the design and had high hopes.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Seriously?!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The worst headset ever!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Don't buy it!!!!!!!!!!!!!!!!!!!!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Bluetooth pairing doesn't work on 3/3 units

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bluetooth doesn't show up as discoverable on both PC and Android. Worked with Dell to get it replaced twice, all 3 so far have the same issue. Don't recommend if you need it for Bluetooth functionality.

    No, I would not recommend this to a friend