Customer Ratings & Reviews

Noisy, very heavy laptop and annoyingly large charger too.

I was looking at several brand of gaming laptops and decided to go with this Alienware brand. I was lucky enough to find an open box deal as well. The graphics are great! I’m currently playing Diablo 4 and I’m impressed how smooth the game runs. My only complaint would be the battery seems to drain rather quickly.

Ended up returning it and getting a desktop for the same price. Thermals are not the best given air cooling. Also the RTX4070ti on laptops has 8 Gigs compared to 12 Gigs on the desktop version, hence lower graphics quality. Design is amazing and would still recommend it but if on sale

No complaints. Fast, good video, runs everything with ease. Camera is not great but I’m using a 4k webcam so not an issue. Would buy again.

Bought this for my son being a video game lover and doubling as his college laptop. More than adequate for any demand and great for triple A titles as well. Bought it on sale made it best bang for the buck.

Louder than lots of other laptops I have had, it worked fine for big games.

One of the better gaming laptops I’ve messed with. They all have heating issues, but Alienware has it down when it comes to cooling on this bad boy. Overall, it’s a top performer, that’s going to run quietly , cool, and keep you in the game

I have not had a lot of time to game on this rig yet but I have for generating presentations as well as photo editing. It’s superb for both as should be expected from a higher end laptop. As others mentioned the battery can be a bit weak though, meaning runs down quickly.

I have used this device for a year now. It’s been one smooth year with the laptop, Heavy coding or gaming it performs really well

I'm pleased overall with this laptop. The temps stay cool, around 70, when rendering or gaming for me. There is some screen bleed, I looked up the issue that's supposedly common but I've never noticed it until this pc...it seems okay but annoying in most settings and I mainly plug this into a monitor. I upgraded to 64gb ram and 2 x 2TB nvme drives. I would have gotten the legion, I preferred the build, but it maxes out at 32GB ram. I got this as a desktop replacement. It's really heavy for 16" and not great battery life, 7 lbs and a 3 lb brick. I will lug it paces to 3D scan items and to my surprise the 4070 works well, I think it's because it can pull 150w, not 40w like my 4lb laptop! The keyboard and finish is really nice. The sound is great compared to my last laptop. Works great for adobe suite, keyshot, unreal engine.

Back to Alienware it was my first laptop and here I am again full circle it works great plays everything the Alienware software specifically could be better but you don’t really have to use it other than updating

Great overall gaming experience. Do wish the battery life was a bit better but I can't complain either way

Absolutely fantastic purchase. This is my second Alienware laptop and I’ve had great experiences with both. I purchased this about 8 months ago and have had zero issues.

Excellent laptop. Works great. Got it open box in November and i love it

Overall I'm very happy with my purse. There are a couple of issues with constant glitches and certain times I need to restart the computer. But considering it was an open box the performance others is great.

I bought it for deployment as a gaming PC. It runs great, is smooth, and looks sleek. Would 100% purchase again if needed.

I love this laptop. I got the 3070 with 16gb ddr5 and so far i am able to run any triple A at high with pretty decent framerate. Definitely recommend. Only con is this thing is heavy.

I bought this as a Christmas gift for my 11yo son. He loves it. Best of both worlds as he loves to game and I feel like he also has a computer capable of doing school projects. Its fast and efficient. What a great deal!

This Alienware is a good gaming laptop but not as good as my M17 Alienware I had prior. The M17 was not upgradable (poor design) so I traded it in and bought this one. It’s odd, much better components and seems to run the same speed and graphics. I also added major RAM update and added a 2TB hardrive. Games crash and the system needs constant updates from Dell on Bios. I do not regret purchase but thought for over $2000 with the upgrades, it would be insanely fast. Also, it gets VERY hot. Invest in a gaming laptop fan stand. Also, battery is good for 20min while playing a relatively low demand game.

My review might list the disclaimer that I was entered into a sweepstakes for the reviewing, but trust me--I'm leaving this review of my own accord because of a mediocre experience with this powerful laptop. For a laptop with an i7, RTX 4070, and 16GB RAM, this is what I would call one of the "slowest fast laptops" I've ever used. Part of this blame (if not most) is on Windows 11 Pro. As mostly an Apple MacBook Air user, I can say the M2 Air has a snappier response on the UI for almost everything...and that's with a "normal" 60Hz display vs. this thing's 165Hz display! Speaking of Air comparisons, the touchpad on this machine is "OK", but tiny and still not as nice as any Apple trackpad. For performance, you have to put in too much work to remove bloatware and toggle settings to get the right speed. By default, the BIOS setting for performance is "Quiet" mode. You can change this to Optimized or Performance to alter how much noise and heat vs. performance you experience. It's hard to tell if that BIOS setting is affected by the numerous other things altering performance in the Alienware Command Center desktop app. On first boot, there were times the mouse would not respond. Clicks would freeze, scrolling or moving would stutter, and so on. This is not unheard of apparently, because searching online for "sluggish Alienware M16 r1 windows 11" returns plenty of results. After doing some uninstalling of the aforementioned bloatware, on one reboot I hit an error on the login screen that read "“The User Profile Service service failed the sign-in. User profile cannot be loaded.” I followed a Dell forum post to get it fixed...which then rolled back some of my changes and set me back a couple of hours' worth of setup. For other oddities: the Alienware Update app would suggest there were updates, then get hung up on installing them, and then after a reboot show they were no longer available. I assume they finished without the user interface reflecting it properly. And this is all with hardware that seems to be fine--diagnostic tests I ran indicate everything is operating fine. All in all, super frustrating experience for a laptop with this kind of hardware. The price was decent for the hardware, but Dell and Windows software really kills the overall feel of owning it. I would not recommend it to others, but I'm going to see if I can turn this not-quite-a-lemon into some lemonade. If not, I'll be returning it to try something else.