Refund Refresh 4-Day SaleEnds Monday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.5 out of 5 stars with 640 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers praise the m16 16" 165Hz Gaming Laptop's performance, design, and display, frequently citing excellent performance and sleek aesthetics. However, some users note concerns regarding battery life, the laptop's weight, and fan noise. The large power brick size was also a recurring point of feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 14 Showing 261-280 of 640 reviews
  • Rated 5 out of 5 stars

    Great value

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it, this laptop is great. Battery life is not the best, but its a gaming laptop so expected.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Purchased while on sale

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am pleased with how powerful this laptop is. It handles every task faster than I expect. The laptop is also compact and the light. I have no complaints about this laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Awesome Value, Great Gaming PC.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The PC is great at maintaining performance and adjusting itself for your Video Game Graphics needs. I have not been disappointed. The battery lasts a long time, the screen is fantastic.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Great laptop

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Veryfast machine has handled everything I have thrown at it so far would highly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Nice Laptop

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Although it is opened box but it seems really good and have wonderful performance. This is the best computer I used. It can easily run all the games in steam and Epic!

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 4 out of 5 stars

    Alienware

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Big upgrade from my old windows 8 computer.I like the new layout and the speed Glitched on my first update hopefully that was a one time thing.otherwise very much enjoying it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beast mode

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is top notch. The gaming experience on new games, Alan wake 2, Destiny 2, Call of duty 3 Remarkable! Great build quality, sepf management tools, insanly fast. Anything that I do on this machine is with ease. Typing opening apps wifi connection I can even wirelessley connect to other monitors or tvs Monitor is crisp and clean not to mention Dolby Atmos sound Checks all of the boxes for a complete media experience And if your a designer and use illustrator, plenty of grphoc acrd power and ram to ensure you dont bog down Buy this and dont think twice, cheaper gamimng laptops dont even compare Imcredible value!!

    I would recommend this to a friend
  • Cons mentioned:
    Fan noise

    Rated 5 out of 5 stars

    Highly recommend, though headset/earbud necessary.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop has been everything that I hoped it would be so far. A headset or earbuds is necessary for an immersive gaming experience because the fans are on the noisy side. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Prefect

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop is highly impressive .It has played every game I tried on it so far at optimum settings and visually beautiful . Definitely a perfect choice .

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Great gaming lab top

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good buy husband loves it, very durable and fast start up

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Good value for a gaming laptop.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are enjoying this laptop. It runs great and have no complaints. Some may not like that there is not a number pad, but I don't miss it.

    I would recommend this to a friend
  • Pros mentioned:
    Speed

    Rated 5 out of 5 stars

    Changing laptop brands

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was in the need for a better gen laptop to game with which ailenware did not disappoint, much better speeds and reliability and fairly quieter then most leptops.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Love this laptop

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love, love this computer. I will say that it is NOT quiet but it functions awesome. Have found a game I can’t play. Runs smoothly and efficiently.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 4 out of 5 stars

    Strong laptop

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really strong laptop. Only complaint is the power cord doesn’t seem to insert fully into the machine. Kinda strange.

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Best pc

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got this as a gift for my husband. He absolutely loves it! The graphics are so nice on this pc, The only thing is that you have to buy mouse separate

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    According to my son...

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've used the computer for about a month and one week. It runs smoothly on games such as Elden Ring and Jedi Survivor. The set up of my keyboard via Alienware was very intuitive and user-friendly (especially being able to customize any individual key's lighting). Its battery lasts long relative to other laptops (pretty cool considering the computing power going on). The fans are a tad bit loud, but that seems to be par for the course for any laptop. It goes without saying that the graphics are very crisp!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My experienece with this laptop for two years

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is best when you would travel lots and play single player games but not good when come to local mulitiplayer. I struggles try fix two console controller to connect to laptop.

    I would recommend this to a friend
  • Pros mentioned:
    Performance

    Rated 5 out of 5 stars

    Really Good Computer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is a really good gaming laptop. I’ve been playing Like a Dragon Gaiden for a while, and it holds up really well. Overall, I love this laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    One year use review

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My review comes after a full year of use, and I want to to say that I bought the laptop unsure of the quality of Alienware and this laptop has blown me away. Super easy to use, it lasts, everything from gaming, homework, work, or just plain watching movies and shows it does a great job at. Very happy with my purchase

    I would recommend this to a friend
  • Pros mentioned:
    Design

    Rated 5 out of 5 stars

    Happy costumer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All I can say is I got this computer for my 20-year-old son and he is super super happy. He’s fascinated with the graphics and loves his computer..

    I would recommend this to a friend