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Customer Ratings & Reviews

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Customer reviews

Rating 4.5 out of 5 stars with 640 reviews

Rating Filter

Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

89%would recommend to a friend

Customers are saying

Customers praise the m16 16" 165Hz Gaming Laptop's performance, design, and display, frequently citing excellent performance and sleek aesthetics. However, some users note concerns regarding battery life, the laptop's weight, and fan noise. The large power brick size was also a recurring point of feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 27 Showing 521-540 of 640 reviews
  • Best Buy Employee

    Rated 5 out of 5 stars

    Great gaming laptop!

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    Best Buy Employee
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this for my little brother to game and he loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quality machine..... would reccomend. Good purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good laptop with great configuration to work with complicated software

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    My first ever gaming laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first ever gaming laptop and i got to say best purchase ever.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Wired screen color bleed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not bad, good performance, however, terrible screen color bleed

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware m16 R1

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great features for the price. Excellent build quality. Highly recommended!

    I would recommend this to a friend
  • Cons mentioned:
    Battery life

    Rated 2 out of 5 stars

    Would not recommend

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Power chord comes out constantly. Completely died 1 month after warranty expired. Would not recommend.

    No, I would not recommend this to a friend
  • Rated 4 out of 5 stars

    Gaming Laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only issue is that the power cord does not stay plugged in

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Bang for youre buck

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best pre built laptops i have ever owned

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent machine. Outstanding gaming laptop. Would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware laptop

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent purchase, does everything I expected. Would purchase again from Best Buy

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware delivers!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great gaming laptop and reliable. A big video card and configuration for the price!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am happy with the speed and response I experience while playing games.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Trouble

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 years hard drive memory fail both likely need replacement trouble with laptop from the get go

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad is great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have always had the best service , no problems. They always fix our problems

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Favorite laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best i have ever owned! Best deal too. I love it so much.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent model and an amazing device a must buy for sure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer and awesome customer service! Would recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great computer. Our son loved it. Easy to transfer data.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware M16 BDE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best laptop for the price. This things got some power.

    I would recommend this to a friend