Customer Ratings & Reviews
- Model:
- AWM16-7602BLK-PUS
- SKU:
- 6541332
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers praise the m16 16" 165Hz Gaming Laptop's performance, design, and display, frequently citing excellent performance and sleek aesthetics. However, some users note concerns regarding battery life, the laptop's weight, and fan noise. The large power brick size was also a recurring point of feedback.
This summary was generated by AI based on customer reviews.
Horrible Stutters in Games
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I jumped on this one when it was on sale recently and expected it to be excellent for gaming. However, I experienced frame drops and stuttering in multiple games - even at medium settings. I checked Reddit & it appears there is a known issue with the Dell Support Assist software causing this behavior, but after dropping close to $2K on a laptop, I decided dealing with Dell's faulty software is not worth it.,
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There ZooZooChaCha,
Thank you for taking the time to leave us your review. We are sorry to hear that you are experiencing slow performance issues with your Alienware m16. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full article that can help you with slow performance issues with your laptop.
Here are the steps to help you with slow performance issues:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Huge disappointment!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was good when it worked for two weeks. Since the start the Microsoft store didn't work, the xbox app didn't work so I was never able to claim the free 30 days membership, and now the battery doesn't even charge. I just get this error the AC power adapter wattage and type cannot be determined the battery may not charge. Sad, what a waste. I was really excited after reading all the good reviews. Didn't expect this many problems.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Parapapa,
Thank you for taking the time to leave us your review. We apologize for your experience with the Microsoft Store and for the battery issues you are having with your Alienware m16 Gaming Laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided troubleshooting steps with the full article that can help you resolve battery issues.
Here's the steps to help resolve your issue:
1. Turn on the computer and tap F2 key at the Dell logo screen.
2. On the left pane, under General, select Battery Information.
3. Verify the battery health information as illustrated.
How to Check Battery Health Status on Dell Laptops: https://dell.to/3nEbRmb
If you still experience any issues, please reach out to us at: https://bit.ly/DellSupportTeam
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
- Pros mentioned:Design, Display, SsdCons mentioned:Power brick size
Great Computer with a really really big charger
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is amazing. Amazing specs with its Nvidia graphics Card, Intel Core i7 processor, SSD, and more. Has a flawless display and the computer looks really sleek in design. Unfortunately, this computer does have the biggest charger I have ever seen. It weighs a lot too which makes this computer not exactly portable. I wish it also had more than 2 USB ports, as well. Overall great computer but I might have gotten a different computer if I would have known about the charger size.
I would recommend this to a friend - Pros mentioned:Design, Performance, SsdCons mentioned:Weight
A Powerful Gaming Laptop
|Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.After a few weeks of using this new gaming laptop I am very satisfied with its look, feel, and performance. Most importantly, it performs right out of the box. It was easy to setup and make a few adjustments to the RGB keyboard lighting to set the mood. First thing I did after setup was to find the most graphic intensive game that we had and install it. I won't call out the brand of the game but needless to say it is one that has given several other gaming laptops and even mid range gaming desktops problems with lag. I was pleased to see that it worked perfectly without any lag, and that the recommended graphics settings for the game were very near the max. After that, I tried a few other games to see if there was any trouble taking advantage of the GeForce GPU. So far, all of the games have worked great and I am happy with the gaming ability. I can't see needing anymore power than this for quite a while. There has been no overheating and the fans are very quiet. Besides the gaming capability I also use this laptop for my workstation and it has a few other nice features that I would like to point out. First, the built in video camera is higher quality than my previous laptops. Streaming meetings for work is in high definition and lag free. Also, the ports are all located on the back of the laptop instead of on the sides, so the extra clutter on my desk is minimized. The power cord seems oversized compared to other laptops but is probably needed to accommodate the powerful GPU required for gaming. For the same reason, the laptop is heavier than a normal laptop. Aesthetically, the laptop is also pleasing. I like that it is all black and that it has RGB lighting on both the keyboard and the rear of the laptop. The little alien button used to wake the computer is also a nice touch. Overall, I haven't run into a single issue with this laptop so far and am pleased with nearly every aspect of it. I would recommend it to others.
I would recommend this to a friend Windows 11 Bummer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Windows 11 Bummer, this OS hampers this system. Good bye system customization. Power supply weighs about the same as the device.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Honest1,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m16 Gaming Laptop. We are sorry to hear that you are not completely satisfied with Windows 11. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Weight
don't buy a open box
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.laptop is heavy. Buying open box was a mistake. Buying new might be the better way. Call support from dell and best buy. Told me replacement parts could take up to 8 weeks which seems a little for parts.
No, I would not recommend this to a friend - Cons mentioned:Battery life
Bad for studying
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Low battery duration and overheated. I don’t recommend it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi AlfonsoC
Thank you for taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry your Alienware m16 is running warmer than you expected and for the battery performance issues. Feedback like yours helps continue to grow and do better. We recommend using the TCC Offset Controller to control the thermal temperature of your system. We have provided the steps below and the link to the video that can help guide you thru the process. I have also included an additional link that can help you improve the battery performance of your gaming laptop.
Using the TCC Offset Controller:
1. Controller is located in BIOS under CPU Management.
2. User can set TCC Offset value between 0 and 15
3. TCC Offset 0 = 100C Max CPU Temp
4. TCC Offset 15 = 85C Max CPU Temp
5. This feature, when available, impacts all USTT profiles.
6. This means that if the user were to change the value, it would be applied to Balanced, Cool, Quiet, and Performance Modes.
7. This feature, when available, impacts all USTT profiles. This means that if the user were to change the value, it would be applied to Balanced, Cool, Quiet, and Performance Modes.
How to Control CPU Temperature with Alienware TCC Offset Controller: https://bit.ly/42706tc
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
Alienware m16 R1
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have 3th laptop Alienware so disappointed overheating and LCD display. You can see pictures
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There JahanzebK,
We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear that your Alienware m16 Gaming Laptop is running warmer than you expected. It's important for us to hear about inconsistencies in our products for consideration of future development. To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
Here are the steps to troubleshoot your heating issue:
1. Update the system BIOS.
2. Configure Alienware Command Center.
• Open Alienware Command Center
• Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
• Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center, go to Fusion, and monitor the CPU frequency.
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
• Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m17, and x17 systems
Resolving a high temperature or overheating issue: https://dell.to/3F25rqN
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Good while it lasted (may change after fixed)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this laptop for 2 weeks. It had a slight problem at boot up but worked great. Around the two week mark it would not display anything and had a problem starting up. Took it in to get fixed. If it works when it gets back I will rate it higher but can't until then.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello GetTheWarranty,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m16 Gaming Laptop. We are sorry to hear that you are experiencing an issue with your device starting up and you had to send it in to be repaired. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality department for current and future products. Below I have provided two troubleshooting links to help resolve your issue in the future if this were to occur again.
Alienware m16 Usage & Troubleshooting Guide: https://bit.ly/3IFWTcb
How to Troubleshoot Power Issues: https://bit.ly/3v8tZyq
If you need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Having few performance issues.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop was working fine for simpler tasks. When working on memory intense tasks it was giving up. Got blue screen of death multiple times. It was good for gaming though. I guess the laptop I purchased has issues nothing to do with the Alienware m16z
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hey There SaiRaman,
We want to thank you for taking the time to leave us your review. We sincerely apologize for the blue screen issues you are experiencing with your Alienware m16 Gaming Laptop. Your feedback about discrepancies in our products and services helps us improve with future developments. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3xcCmaM
You can read the full article on solving PC blue screen issues here: http://dell.to/2u98Cct
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam.
We look forward to making this right for you!
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Shipped wrong item
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible experience. Received a Chromebook instead. Customer service Told me they would fix the issue But sent me to a store that did not want to helpTook a long time to resolve the issue but eventually fixed the issue by sending me to a store that could help
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hi KimberlyF,
Thank you for taking the time to leave us your review. We sincerely apologize for any inconvenience you experienced with the shipment of your Alienware - m16 QHD+ 165Hz Gaming Laptop and appreciate your understanding. We will share your feedback with our quality team so we can make improvements to our delivery process. Should you need further assistance please use the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
- Cons mentioned:Battery life
Stop scamming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop battery was not working I bought this laptop new from Best Buy they always give low quality items to people I hope they notice and give new item not used and high quality not low Best Buy please stop scamming people
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There Aryoob,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that your battery was not functioning on your new laptop. That is not the type of product that Dell intends to deliver. We have noted the details of your statement and will use them to improve our current and future products. We would love to help resolve your issue at your convenience. Below I have provided the toll-free number and chat link below to reach our support team.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Solid build
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ram must be sourced through Dell at 5x markup when it is in stock. About as fast as my 8th gen I 7. Not sure what settings are different but the new one should not seem slower half the time. Or does enough ram matter that much.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello There Ockam,
Thank you for taking the time to leave us your review. We are sorry to hear that you are experiencing slow performance issues with your Alienware m16 Gaming Laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full article that can help you with slow performance issues with your laptop.
Here are the steps to help you with slow performance issues:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Fan noise
loud whine
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.extremely high pitch whine coming from the fans... so loud that it was driving my coworkers crazy so i had to return it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Scoottttay,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m16. We are sorry to hear that you were experiencing an issue with fan noise, and you made the decision to return your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues or need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Wish I could have loved it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.While I would have loved to absolutely love this computer, the audio quality was just awful. The computer had issues freezing and for the price I paid, I shouldn’t have had to reinstall everything repeatedly to get it to work. I initially purchased and exchanged for the same laptop within 24 hours because the audio completely didn’t work and then within 10 days the exchange had major issues. I ended up exchanging for an acer.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings NatalieM,
We appreciate you taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you were not completely satisfied with the audio quality on your device, and you made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Fan noise
Bad decision
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is slow, having bugs and stuck out nowhere , the windows bar disappearing, noisy
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There Tommy,
Thank you for taking the time to leave us your review. We are sorry to hear that you are experiencing slow performance, the windows bar disappearing, and system noise issues with your Alienware m16 gaming laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided steps with the full article that can help you with slow performance issues with your laptop. I have also provided two additional links to help with your windows bar and system noise.
Here are the steps to help you with slow performance issues:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
How to Restore Windows Task Bar: https://rb.gy/l6a1ve
How to Troubleshoot Fan Issues: https://dell.to/33NYLLE
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
DO NOT BUY THIS PIECE OF JUNK
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After 3 months the graphics card stopped working. I contacted Dell and they have to replace the complete motherboard. Unfortunately, it’s on back order and they can’t give me an estimated time for when it will be fixed. I requested they replace it instead and they just ignore me, saying they appreciate my patience and it will be fixed as soon as possible. So much for Dell’s come back. I’ll never buy from them again.
No, I would not recommend this to a friendDecent computer, badly designed.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Power cord falls out constantly during gaming, crushing my framerate and immersion. Such a bad design. There's also no USBC port on the side so I'm always reaching around the back.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Nope,
Thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you are not completely satisfied with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Nothing but blue screens
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cant play anything without getting blue screens and having problems with nvidia not recognizing games and also the rgb on the power button will bug out and try to play rainbow colors the same time you have it set to one color. Will post updated review once i swap it out for another as i feel this one is a lemon.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Cody,
We want to thank you for taking the time to leave us your review. We sincerely apologize for the blue screen issues you are experiencing with your Alienware m16 gaming laptop. Your feedback about discrepancies in our products and services helps us improve with future developments. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3xcCmaM
You can read the full article on solving PC blue screen issues here: http://dell.to/2u98Cct
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam.
We look forward to making this right for you!
If you continue to experience issues, please reach out to Dell Support directly by using the toll-free number or chat link provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
DO NOT BUY ALIENWARE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.DO NOT BUY this computer. DO NOT BUY Alienware. Not even 2 months passed and the cable is loose and part the side popped off. They will not cover it saying it's wear and tear. Horrible product. DO NOT BUY
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello There ChadB,
Thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that this product did not meet your expectations. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell