Customer Ratings & Reviews

Absolutely love my new laptop. The graphics are awesome

Purchased anopen box of this laptop! No issues so far but when I went to register the unit it says its already been sibmitted and expired 6 months ago! Buyer beware! Bestbuy selling out of warranty open box items! Their customer service is next to useless! Ill never buy from them again!

When I first open the box I turn this computer on it was very very slow took over 8 hours for updating computer had five blue screens of death other problem is I am unable to play games on this computer any game I play from modern to new always lags and freezes up with no warnings or errors I try to reinstall the graphics drivers and luck I tried everything that Dale has told me to do and it seems like the computer just overheats haven't had any great experiences with it even lags when you're not playing games. Every word that I see nobody's having an issue is playing games on this laptop maybe I got a defective one I'm going to have to send it in for repairs and hopefully there's an issue with the board or something I tried cooling pad and everything nothing works I never use the original RAM that was in this computer I've upgraded it to 32 GB so hoping that's not causing a problem which I doubt it I will leave a better review if it is fixed with no issues

Bought this laptop for my son. This is his second Alienware laptop and loves the brand. He says there is no comparison to other brands.

bought this and im clapping mfs. easy to use and i think it is a good deal if you have to go for a cheaper option.

Well built laptop. It gets warm and is pretty fast. Good for gaming at 1080p no problem.

Really good laptop, you can play anything you want at the high quality

Excellent laptop for architects for rendering and VR

Perfect conditions and also came in the original package

Good price, great machine highly recommended by me

Great mobile gamer. My first ever Alienware and I will be looking at a desktop

Great gaming computer. Good for all applications.

Love the computer. Great to use for college and playing games.

The laptop was purchased 2 months ago, first month was relatively fine, just didn't shut down when the lid closed. For the second month blue screen starts to appear 3-4 times a day, with rebooting. The support of Dell is a kind of masterpiece, The first 5 times they just updated the software, then they proposed me to disassemble the laptop and remove the battery, hard drive, and memory. After declining to do so, the technician was scheduled to come, on 15 December I received notification that the technician would come on 12 December. Then the technician visit was scheduled for 18 December, I was waiting the whole day, and the technician didnt come. Then the technician came on 19th of December. And replace the two-month-old motherboard with a refurbished dirty greased and dusty one. As a result: I spent almost a month in conversations with DELL Support, but nothing was fixed. Moreover, now I have a laptop with a flickering screen and rebooting every few hours. The quality of the support and Dell laptop is very low.

PLEASE SAVE YOUR MONEY. Alienware products are either horribly built, or have catastrophic software problems that you WILL run into. To make matters worse you will not speak to anyone in the US. Their overseas customer service is AWFUL, with horrible technicians who care nothing about your situation. The managers are even WORSE. If you think you have a safety net for one year, you are WRONG. Please save your hard earned money and stay away. I wish I'd never purchased from Alienware. I'm stuck with a nearly $2k paperweight.