Customer Ratings & Reviews
- Model:
- AWM16-A138BLK-PUS
- SKU:
- 6543536
Rating by feature
- Battery Life
Rating 3.3 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the m16 16" 240Hz Gaming Laptop's performance, build quality, and graphics capabilities, frequently praising its speed and the quality of the keyboard. However, some users reported issues with battery life, high temperatures during use, and occasional screen problems. The laptop's fan noise and weight were also cited as potential drawbacks by some customers.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Performance
Yes!!
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a beast. Performs pretty good on the little i have tried. Thermals are good also, better than the 4070 laptop I bought and returned that would overheat. So far so good. Can be upgraded. Time will tell how this holds up. Happy so far.
I would recommend this to a friend - Pros mentioned:Speed
I don't know if everyone has these same problems.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's fast, a good screen, but as I used it it had blue screen problems, audio problems, and I had to restart for it to work again. I don't know if it's compatibility problems with your AMD cpu.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There LuisD,
We want to thank you for taking the time to leave us your review. We sincerely apologize for the blue screen issues you are experiencing with your Alienware m16 Gaming Laptop. Your feedback about discrepancies in our products and services helps us improve with future developments. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3xcCmaM
You can read the full article on solving PC blue screen issues here: http://dell.to/2u98Cct
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam.
We look forward to making this right for you!
If you need further assistance, we recommend using the toll-free number or chat link below at your convenience to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Performance
The Laptop Desktop
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of my favorite laptops for the price. Got this on an open box deal and was able to play all my games on the highest settings without losing frames!
I would recommend this to a friend Good but a lot issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMD are the best. Faster power beast. However, the audio driver won’t working after drivers update. The screen backlight bleeding a lot around the every corner. And, the Alienware command center still the worst application in the gaming world! 3 days later the screen start flickering. Can’t deal with this laptop, have to return it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Etaerc,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you are having trouble with your screen flickering. Before making the decision to return your device. I have provided a troubleshooting link below to help resolve your issue. We have noted the details of your statement and will use them to improve current and future products.
Screen flickering troubleshooting link: https://rb.gy/5xu3n
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Speed
good deal with killer performance
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its very powerful, can handle streaming to multiple platforms at once, twitch, and kick. futhermore all while playing games at maxed out settings. screen quality is great and i feel its a good deal.
I would recommend this to a friend just too much bulk and led’s
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just so so for me….definitely a capable gaming machine, but just too much with the led lighting…and it extremely bulky….i had issues with alienware software and just decided to return it. may go back to Asus
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hi Joescapp,
Thank you for taking the time to leave review of your Alienware m16 gaming laptop. We are sorry to hear that you were not completely satisfied with your device and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Battery life
Great gaming laptop
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If you are a hard-core gamer, this is a wonderful machine with fast graphics processor! Love the color LED keyboard… only negative is the monster power pack that you have to lug around if you’re using more than an hour.
I would recommend this to a friend Excellent product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent product, good price, excellent options for college students
I would recommend this to a friend- Pros mentioned:Build quality
Nice laptop
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Alienware m16 gaming laptop is highly regarded for its robust build quality, impressive cooling system despite a thick chassis, and a keyboard that offers good feedback and key travel.
I would recommend this to a friend One of the best purcheses I ever made
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I went from 800.00 laptop to a 1700.00 and finally got this beauty to run all my games and my architecture designs
I would recommend this to a friend- Cons mentioned:Screen
Alien
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are having issues with start up and screen staying lit. Other than that it’s been a good comp.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello JoshuaM,
We appreciate you taking the time to leave us your review. We are sorry to hear you are experiencing display issues with your Alienware m16 QHD+ 240Hz Gaming Laptop. This is certainly not the experience we like to hear from our valued customers.
Furthermore, we are constantly striving to make improvements, and reviews like yours help us develop products that our customers like. Your feedback will be shared with our quality team for consideration in future enhancements.
Updating the BIOS to the latest version can help resolve this issue. Below I have provided steps with the full articles that can help resolve this issue.
1. Open a browser and go to the Dell Support Site.
2. Enter your computer's service tag to get a page matched to how your computer shipped from Dell. (Alternatively, select your computer type from the product list to get a list of general information for your personal computer type.)
3. Select Drivers and Downloads on the left.
4. Change the drop-down menu below Category to select BIOS (Basic Input / Output System).
5. Click the download button to the right of the BIOS file that is listed.
6. Double-click the downloaded file and follow the on-screen instructions.
•Your computer shuts down and restarts during this process (Do Not turn the computer off while this is happening.)
•Once the computer restarts, your system BIOS has been flashed to the latest revision.
Troubleshooting Sleep and Hibernation Issues on a Dell Computer Running Windows 11: https://bit.ly/3GeX9xd
How to Change the Video Settings or Improve Text in Windows 11 and Windows 10 : https://url.dell.com/07b2a9
If you continue to have problems after troubleshooting your laptop following the procedures outlined above, we would be happy to assist you in resolving the difficulties you are experiencing to your satisfaction. Please do not hesitate to contact Dell using the details below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Great Desktop Replacement!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop that can handle any game at high settings. Screen is great. A little loud. Would be great if it accepted usb c power but it’s high wattage so it’s acceptable. Overall would highly recommend as a desktop replacement.
I would recommend this to a friendGood laptop, bad battery
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is good, but suffers from poor battery life. This can however be dealt with by purchasing a cheap, 65W barrel charger for travel. Make sure it's by dell and fits the same tho
I would recommend this to a friendGreat laptop, insanely powerful
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Thermals are the best ive ever seen on any laptop, runs great under full load.
I would recommend this to a friend- Pros mentioned:Speed
Very Nice!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Alienware w/ R9 processor and 4080 GeForce graphics card is really nice. It has definitely my expectations for speed and quality.
I would recommend this to a friend - Pros mentioned:Performance
Very impressive!!!!!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First gaming laptop I’ve ever purchased, purchased to play Diablo 4. Laptop goes beyond my expectations and runs my game at ultra everything, 240fps.
I would recommend this to a friend Unreal Performance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This thing is a powerhouse without using all the power. My main desktop runs a well outfitted 13900k with a 4090 on an ek liquid cooled loop. The desktop benchmarks are more than double, but during gameplay with both the laptop and desktop settings maxed its difficult to see the difference in any game I've thrown at it even when set to ultra. Whats more, is its still very compact and only slightly heavier than an average 16" laptop.
I would recommend this to a friend- Cons mentioned:Weight
Etremely fast, amazing quality
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.On par with other systems that are more expensive. The only downside is the weight and it can be loud but thats not enough to lower my score.
I would recommend this to a friend - Pros mentioned:Performance
Powerhouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic laptop, a true powerhouse. Use for college, business and gaming.
I would recommend this to a friend - Pros mentioned:Performance
Great Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, plays all games that I want it to at great speeds and temps. Would recommend to anyone.
I would recommend this to a friend