Customer Ratings & Reviews
- Model:
- AWM16-A138BLK-PUS
- SKU:
- 6543536
Rating by feature
- Battery Life
Rating 3.3 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the m16 16" 240Hz Gaming Laptop's performance, build quality, and graphics capabilities, frequently praising its speed and the quality of the keyboard. However, some users reported issues with battery life, high temperatures during use, and occasional screen problems. The laptop's fan noise and weight were also cited as potential drawbacks by some customers.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
STAY AWAY FROM OPENBOX
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your time with open box items, this laptop had the warranty expired, system keeps resetting, battery life was poor, usb port wont recognize my phone... was purchased as fair item, best buy (victory lakes) were i returned it listed as excellent the same day. they dont care anymore.
No, I would not recommend this to a friend - Pros mentioned:Performance
Powerhouse
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Fantastic laptop, a true powerhouse. Use for college, business and gaming.
I would recommend this to a friend - Pros mentioned:Performance
Great Laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop, plays all games that I want it to at great speeds and temps. Would recommend to anyone.
I would recommend this to a friend Aleanwear m16
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to work great so far have had it one time not post windows but after restarting it was fine so don’t know what that was about
I would recommend this to a friend- Cons mentioned:Temperature
Suggest looking at other computers
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.9 months after purchase temps continue to rise with max fan speed. Multiple crashes from thermal throttling and w key stopped working. Pretty sad had high expectations for a premium product from a reputable brand. Geek Squad informed me there was nothing they could do to help as I bought it through Best Buy and has a 1 year manufacturer warranty, however, they don’t have it in their system. Going through manufacturer now. Hopefully it can be fixed
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Tyler,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m16 QHD+ 240Hz Gaming Laptop. We sincerely apologize for the numerous issues you have encountered with your laptop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.
We would love the opportunity to help you and will need a little more information. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell, 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
- Pros mentioned:Graphics
I love my new pc
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So fast and good graphics, this is my second computer
I would recommend this to a friend - Pros mentioned:Speed
Happy Customer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop. Very fast. It is e at my what I need to my architect designs
I would recommend this to a friend - Pros mentioned:Performance
Great for what I need
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.For what I need the laptop for it works great. It’s a nice product
I would recommend this to a friend K Karrer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderful-knew how to access sources, and excellent courtesy and professionalism. Many, many thanks-K Karrer
I would recommend this to a friend- Pros mentioned:Graphics
Good stuff
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great for gaming, graphics are great, i love it a lot
I would recommend this to a friend Decent game computer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty nice in general, looks very fancy and the price is very reasonable.
I would recommend this to a friend- Cons mentioned:Screen
Laptop screen failure
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hardware is good but not assembled too well, screen is having trouble as display/resolution is blacking out, shrinking, changing on application launch. Requires hard reboot to get back to normal.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear MichaelB,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you are experiencing an issue with your screen. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
How to resolve screen issues: https://rb.gy/a527q
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Fan noise
Good Power and value but with software workarounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is great but alienware and amd software has a lot of issues with audio apps. So had to return it. Also alienware has a lot of whine to their fans.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi KyleR,
We are sorry to hear that you have decided to return your Alienware - m16 QHD+ 240Hz Gaming Laptop. We can assure you that Dell takes pride in manufacturing quality products. Even if this particular product was not the right fit for you, we hope that you will consider Dell in the future when you make your next purchase.
If you require further assistance, please reach out to Dell Support directly by using the toll-free number or chat link provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
- Pros mentioned:Performance
Beast
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop, powerful and fast. Recommend it.
I would recommend this to a friend - Pros mentioned:Performance
Great laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Powerful laptop. 3rd alienware ive owned and very happy with this one.
I would recommend this to a friend An OK laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an OK laptop for gaming, for the price range, you can honestly find much better options. I feel there were certain specs that could’ve been changed and also with the route of going with an AMD was not my forte. If it was an Intel for that price I would be much more happier.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Console,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware M16 gaming laptop. We are sorry to hear that you are not completely satisfied with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Alienware M16 2023
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Very powerful Ryzen 7000 series and rtx 4000 series!
I would recommend this to a frienddecent lappy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.its a good windows laptop. but i will say, there are still some problems.
I would recommend this to a friend- Pros mentioned:Graphics
Love it
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves this computer. The graphics are amazing.
I would recommend this to a friend Loud laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty good! Super loud, love the lights. Great mobility.
I would recommend this to a friend