Customer Ratings & Reviews
- Model:
- AWM16-A138BLK-PUS
- SKU:
- 6543536
Rating by feature
- Battery Life
Rating 3.3 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.3 out of 5 stars
Customers are saying
Customers have good things to say about the m16 16" 240Hz Gaming Laptop's performance, build quality, and graphics capabilities, frequently praising its speed and the quality of the keyboard. However, some users reported issues with battery life, high temperatures during use, and occasional screen problems. The laptop's fan noise and weight were also cited as potential drawbacks by some customers.
This summary was generated by AI based on customer reviews.
Cool and Powerful
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very cool looking gaming laptop and as all Alienware laptops it will give you a lot of bang for your buck
I would recommend this to a friendPerformance not as high as I’d like for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lagged a lot when playing games. Had to return it for a better model.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Javjav,
Thank you for taking the time to leave a review of your Alienware m16. We are sorry to hear that you were not satisfied with the performance of your device and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
GO ANOTHER ROUTE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thing in January of 2024 brand new… been having problems ever since. The glitch where it goes to sleep and the screen refuses to come back online requiring hard reset. The toolbar glitches at the bottom constantly. Now I’m getting a G-Sync non compatible error on the screen requiring restart to fix. It’s just a massive waste of $2000+. You’d be better off trying another option. Based on online forums, this is a common theme with Alienware. Terrible terrible terrible experience.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Goose,
We value your feedback and want to thank you for taking the time to leave a review of your Dell Alienware m16 QHD+ 240Hz Gaming Laptop. We sincerely apologize for the numerous issues you have encountered with your gaming laptop. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products and services.
We would love the opportunity to help you. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
Great gaming laptop!!!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great gaming laptop! It’s a east hands down! Love the 4080!
I would recommend this to a friend- Cons mentioned:Screen
Alienware M16 Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really disappointed in Dell for making the Alienware M 16. The screen is very dim and the performance was trash for $2800 stay away.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear MarlonR,
Thank you for taking the time to leave us your review. We are sorry to hear that you are experiencing slow performance and display issues with your Alienware M16 gaming laptop.
It's important for us to hear about inconsistencies in our products for consideration of future development.
Below I have provided steps with the full article that can help you with slow performance issues with your laptop:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
To help you with the very dim screen that you are experiencing, I have provided troubleshooting steps with the full article that can resolve the issue:
1. Verify display or video issues on an external monitor.
2. Check for physical damage on the LCD screen.
3. Run hardware diagnostics on the LCD screen.
4. Verify the display or video issue in Windows Safe Mode.
5. Update the video card (GPU) driver, monitor driver, chipset driver, and BIOS.
6. Download and install Microsoft Windows Updates.
7. Change the video or display settings, and adjust the brightness.
8. Touch screen troubleshooting.
9. Run a Video Stress Test using Dell SupportAssist.
10. Perform a Windows System Restore.
11. Restore the computer to factory defaults.
You can read the full article on solving display issues here: https://dell.to/2Sx1VkZ
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Katarina@Dell
Tricky to get
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The desl made it worthwhile! Hard to find on sale.
I would recommend this to a friendDesktop replacement
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beast of a Laptop, this machine is true desktop replacement.
I would recommend this to a friendM16
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had some flaws but overall the laptop has been amazing
I would recommend this to a friendN/a
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One of the better laptops I bought for what I use it for.
I would recommend this to a friendGood product
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it is a good product. i am using it from long time
I would recommend this to a friendMajor Problems with Screen, QC problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased In November of 2023. After a few weeks it started to have major problems with the screen. The screen would tear when I moved the screen at all and then black out. Clearly a hardware issue, likely a loose or bad cable. Not good quality control. Now I have to return it. Plan on doing that tomorrow. First Alienware, and will be the last. Going back to Asus. My last Asus gaming laptop is still working and its 8 years old.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello LedaB,
Thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you are experiencing an issue with your screen. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Absolute garbage.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what happened to Alienware. Having the displeasure of having bought this product has been extremely expensive. I'm not talking about the price of the product, I'm talking about the price of dealing with numerous issues with their product and an inept and incompetent support team. This laptop has been the biggest waste of time, money and opportunity I have ever received from a purchase.lp
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Matt,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you are not completely satisfied with the purchase price of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the toll-free number or chat link provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Broken laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop stopped working after 2 months. I tried everything but all I had blinking power button with yellow and blue colors.
No, I would not recommend this to a friendGood looking not very good performing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer would have trouble running games at first then I would do an update and it would run the game just fine. However on Cod MW 2 it would run the game but after one match it would crash the computer. After updating everything I could it would continue with the same issue. Contacted Dell however they were unsuccessful at giving me a fix.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .RafaelD,
We appreciate you taking the time to leave us your review. We sincerely apologize for the crashing issues that you are experiencing with your Alienware m16 gaming laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your crashing issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3khR75H
You can read the full article on solving PC crashing issues here: http://dell.to/2u98Cct
If you still experience any issues after you have finished troubleshooting your device using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Thermal Nightmare
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Open Box stock has thermal defects. The Laptop overheats at idle; think 89 degrees when doing nothing and easily goes upto a 100 and beyond on games from 7 years back. They know this and yet are circulating them for some reason.
No, I would not recommend this to a friendComplete waste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest dumpster fire you could possibly get. I had it for around two months and only played overwatch and palworlds on it with the lowest settings and it just died and turned back on. Please don’t waste your money on this trash.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear JoseD,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you have been experiencing an issue with your device shutting down intermittently. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
System Intermittently Shuts down Troubleshooting Link: https://rb.gy/kra7ah
If you continue to experience issues, please reach out to our Support Team by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Don’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.almost $3000, wasted, despite the fact that on paper this is very cool hardware, in reality everything overheats and is not able to work for a long time
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey OleksandrM,
We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear your Alienware m16 laptop is running warmer than you expected. Feedback like yours helps continue to grow and do better. We recommend using the TCC Offset Controller to control the thermal temperature of your system. We have provided the steps below and the link to the video that can help guide you thru the process.
Using the TCC Offset Controller:
1. Controller is located in BIOS under CPU Management.
2. User can set TCC Offset value between 0 and 15
3. TCC Offset 0 = 100C Max CPU Temp
4. TCC Offset 15 = 85C Max CPU Temp
5. This feature, when available, impacts all USTT profiles.
6. This means that if the user were to change the value, it would be applied to Balanced, Cool, Quiet, and Performance Modes.
7. This feature, when available, impacts all USTT profiles. This means that if the user were to change the value, it would be applied to Balanced, Cool, Quiet, and Performance Modes.
How to Control CPU Temperature with Alienware TCC Offset Controller: https://bit.ly/42706tc
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Bought Open Box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a couple of days purchasing it, I returned it. Comes to find out this specific laptop was already returned 5 other times…. Waste of my time and money.
No, I would not recommend this to a friendNot Worth It
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats quick and temperamental. Get a gaming desktop and a cheap work PC. Dont combine the worst of both worlds
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi PatrickM,
We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear your Alienware m16 Gaming Laptop is running warmer than you expected. Feedback like yours helps continue to grow and do better. We recommend using the TCC Offset Controller to control the thermal temperature of your system. I have provided the steps below and the link to the video that can help guide you thru the process.
Using the TCC Offset Controller:
1. Controller is located in BIOS under CPU Management.
2. User can set TCC Offset value between 0 and 15
3. TCC Offset 0 = 100C Max CPU Temp
4. TCC Offset 15 = 85C Max CPU Temp
5. This feature, when available, impacts all USTT profiles.
6. This means that if the user were to change the value, it would be applied to Balanced, Cool, Quiet, and Performance Modes.
7. This feature, when available, impacts all USTT profiles. This means that if the user were to change the value, it would be applied to Balanced, Cool, Quiet, and Performance Modes.
How to Control CPU Temperature with Alienware TCC Offset Controller: https://bit.ly/42706tc
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
I do not recommend it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one month of use and too many problems regarding internal systems, I do not recommend it
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear RaulQuintero,
Thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you are experiencing an issue with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. At your convenience we would love the opportunity to help resolve any issues that you may still be experiencing. Below I have provided the toll-free number and chat link to our support team for your convenience.
If you need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell