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Customer Ratings & Reviews

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Customer reviews

Rating 3.9 out of 5 stars with 148 reviews

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Rating by feature

  • Battery Life

    Rating 3.3 out of 5 stars

  • Speed

    Rating 4.6 out of 5 stars

  • Display

    Rating 4.4 out of 5 stars

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72%would recommend to a friend

Rating 4.5 out of 5 stars with 3 reviews

Customers are saying

Customers consistently note the exceptional performance, stunning screen, impressive graphics, and solid build quality of the m16 16" 240Hz Gaming Laptop. However, they express concerns regarding battery life, overheating issues, loud fan noise, power supply problems, and the high price point.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
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Page 1 Showing 1-10 of 10 reviews
  • Pros mentioned:
    Graphics, Performance

    Rated 5 out of 5 stars

    Best laptop outhere Highly recommended

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Alienware M16 is a fantastic laptop that seamlessly blends raw power with impressive portability. This machine is a true testament to modern gaming technology, offering a compelling experience for both hardcore gamers and those who demand high performance on the go. *Equipped with the latest NVIDIA GeForce RTX graphics cards, the M16 effortlessly handles demanding games at high frame rates and resolutions. Whether you're diving into the latest AAA titles or exploring the depths of esports, this laptop delivers a consistently smooth and visually stunning gaming experience. ❤️❤️

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Screen

    Rated 5 out of 5 stars

    Amazing Device!

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What a beast of a laptop this is! I bought it on an open-box sale they had and it was worth every penny. The keyboard is the best keyboard I've typed on a laptop, including my MacBook Pro. The screen is beautiful! I will say that it can get loud when gaming but I think that's normal for a gaming laptop that has a smaller chassis compared to a desktop (obviously). I really like the Windows Hello built-in. The speakers are okayish. They lack bass but its loud enough in my opinion. The battery life for a gaming latop is alright, at least to me. It will get about 3ish hours on battery if you're doing light stuff. I've read that some people play games without plugging in their gaming laptops and complain about the battery life which I think is kind of weird to say as these type of devices chug on power. Anywho, I will say that I wish it had another usb-a connection on the right side because it looks like Dell could have fit one there. I managed to install a 64 GB kit of RAM in it, it's great tbh. The 4080 in this machine is amazing, I've been able to run everything in Ultra/Max settings for nearly every game I throw at it, which includes Hogwarts Legacy, The Last of Us, Starfield, CoD MW2 (2022), Spiderman, RE4 Remake, just to name a few. The Ryzen 9 is such a beast as well, it handles everything it throw at it really well and fast. I highly recommend this device if you are in the market for a gaming laptop. One last thing is that this laptop will come with the beefy 330w charger brick which weighs more than the laptop imo.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Graphics

    Rated 4 out of 5 stars

    Alienware M16 review.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All in all I think this is a great computer. I’m getting the power and speed I paid for. The 4080 and ryzen 9 deliver great fps on all the games I play. Currently playing starfield and I average roughly 100fps in new Atlantis. On max to ultra settings. When I look up my 4K monitor I’m still averaging 60+ fps. So the hardware does it’s job. For the command center I am a big fan of it is very user friendly and easy to navigate. I don’t know what the alianware command center was like before this one but I heard people didn’t like it. But this one does everything I need it to. When it comes to build quality it phenomenal. It is definitely sturdy and a little on the heavy side but personally I don’t mind that I kind of view it as a plus because it doesn’t feel cheap and feel like it will break easily. The power cord is bigger and heavier then I would like and takes up a lot of space. I know they could have used a smaller one. So that knocks alittle points off. But not the end of the world. If you are going to lugging this thing around every day it may not be your favorite. Now my biggest complaint is the audio. While it’s working it’s great. It drowns out the fan noise no problem and the quality is good. But frequently the audio will cut out and have a little static so that’s alittle disappointing. For the price I paid I would expect that to work. That is the only thing keeping it from 5 stars in my opinion.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Alienware

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best graphics and processor for under $2000.00, best storage, speed and it really has dual graphics, onboard amd graphics and nvidia 4080.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Screen
    Cons mentioned:
    Power

    Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you are a hard-core gamer, this is a wonderful machine with fast graphics processor! Love the color LED keyboard… only negative is the monster power pack that you have to lug around if you’re using more than an hour.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Best laptop ever!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excelent laptop, i upgrade the ram to 32gb and nvme to 4tb. The graphic card its just awesome with every game.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 4 out of 5 stars

    Good

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good machine, runs all games and applications quite well. Video fan seems to make noise as there is debris in it, will be replacing it. Other than that it runs great and graphics are awesome.

    I would recommend this to a friend
  • Pros mentioned:
    Graphics, Speed

    Rated 5 out of 5 stars

    Light speed

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome graphics and its lightning fast. You wont be disappointed!

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    Amazing laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this portable beast, it’ll run anything you want at basically any graphics setting without even breaking much a sweat

    I would recommend this to a friend
  • Pros mentioned:
    Graphics

    Rated 5 out of 5 stars

    I love my new pc

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So fast and good graphics, this is my second computer

    I would recommend this to a friend

What experts are saying

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Rating 4.5 out of 5 stars with 3 reviews

Using an algorithm based on product age, reviewers ratings history, popularity, product category expertise and other factors, this product gets an alaTest Expert Rating of 90/100 = Excellent quality.
  • TechRadarRating, 4 out of 5Muskaan Saxena on August 31, 2023

    Alienware M16 review: a gaming titanIncredibly powerful, but definitely not portable

    Full Review
  • Tom's GuideDave Meikleham on December 5, 2023

    Alienware m16 reviewDell's gaming-focused portable PC delivers in key areas, but could be better optimized in others.

    Full Review
  • T3Rating, 5 out of 5August 4, 2023

    Alienware M16 review: the sweet spot for price and performanceThe Alienware M16 is a powerful gaming laptop that has the performance to spare. Should you consider buying one?

    Full Review