Customer Ratings & Reviews
- Model:
- AWM16-A138BLK-PUS
- SKU:
- 6543536
Rating by feature
- Battery Life
Rating 3.3 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the exceptional performance, stunning screen, impressive graphics, and solid build quality of the m16 16" 240Hz Gaming Laptop. However, they express concerns regarding battery life, overheating issues, loud fan noise, power supply problems, and the high price point.
This summary was generated by AI based on customer reviews.
- Pros mentioned:SpeedCons mentioned:Battery life, Overheating
Nice but could be better for the money
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is really fast, plays games as youd expect. Feels nice quality wise. Light weight for a gaming computer. However battery life is bad even just sitting idle youre lucky to get an hour unplugged. Its not very efficient at cooling. Will max out the CPUs 100 degree max playing simple games without even using overclocking featurss. But most of that is as to be expected for what it is
I would recommend this to a friend - Cons mentioned:Overheating
Powerful with major issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out the box I had issues with this machine. Alienware control center software needs a complete overhaul, random throttling, and crazy temps 99 degrees. When it works it's performance is amazing, but it will be a constant headache to sustain.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There Sovy,
Your feedback is valuable to us at Dell. We are sorry to hear that your Alienware m16 Gaming Laptop is running warmer than you expected. It's important for us to hear about inconsistencies in our products for consideration of future development. To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
Here are the steps to troubleshoot your heating issue:
1. Update the system BIOS.
2. Configure Alienware Command Center.
• Open Alienware Command Center
• Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
• Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center, go to Fusion, and monitor the CPU frequency.
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
• Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m17, and x17 systems
Resolving a high temperature or overheating issue: https://dell.to/3F25rqN
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
If you continue to experience issues, please reach out to Dell Support directly by using the toll-free number or chat link provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Overheating
4080 gpu
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This gaming PC is great for gaming. The downside to this labtop is that it gets very hot when gaming. I play the new cod on utlra settings with the texture on extreme with RTX off. It pushes 220 fps with those settings.
I would recommend this to a friend - Cons mentioned:Overheating
Could not handle the heat from gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It could not handle the heat properly from gaming. As a gaming PC, it is disappointing when your game only for 2+ hours, and you will experience noticeable performance issues due to the heat.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Kevin,
We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear that your Alienware m16 gaming laptop is running warmer than you expected. It's important for us to hear about inconsistencies in our products for consideration of future development. To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
Here are the steps to troubleshoot your heating issue:
1. Update the system BIOS.
2. Configure Alienware Command Center.
• Open Alienware Command Center
• Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
• Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center, go to Fusion, and monitor the CPU frequency.
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
• Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m17, and x17 systems
Resolving a high temperature or overheating issue: https://dell.to/3F25rqN
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Overheating
Don’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.almost $3000, wasted, despite the fact that on paper this is very cool hardware, in reality everything overheats and is not able to work for a long time
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey OleksandrM,
We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear your Alienware m16 laptop is running warmer than you expected. Feedback like yours helps continue to grow and do better. We recommend using the TCC Offset Controller to control the thermal temperature of your system. We have provided the steps below and the link to the video that can help guide you thru the process.
Using the TCC Offset Controller:
1. Controller is located in BIOS under CPU Management.
2. User can set TCC Offset value between 0 and 15
3. TCC Offset 0 = 100C Max CPU Temp
4. TCC Offset 15 = 85C Max CPU Temp
5. This feature, when available, impacts all USTT profiles.
6. This means that if the user were to change the value, it would be applied to Balanced, Cool, Quiet, and Performance Modes.
7. This feature, when available, impacts all USTT profiles. This means that if the user were to change the value, it would be applied to Balanced, Cool, Quiet, and Performance Modes.
How to Control CPU Temperature with Alienware TCC Offset Controller: https://bit.ly/42706tc
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Overheating
Complete waste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest dumpster fire you could possibly get. I had it for around two months and only played overwatch and palworlds on it with the lowest settings and it just died and turned back on. Please don’t waste your money on this trash.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear JoseD,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you have been experiencing an issue with your device shutting down intermittently. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
System Intermittently Shuts down Troubleshooting Link: https://rb.gy/kra7ah
If you continue to experience issues, please reach out to our Support Team by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Overheating
Thermal Nightmare
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Open Box stock has thermal defects. The Laptop overheats at idle; think 89 degrees when doing nothing and easily goes upto a 100 and beyond on games from 7 years back. They know this and yet are circulating them for some reason.
No, I would not recommend this to a friend
What experts are saying
- TechRadarMuskaan Saxena on August 31, 2023
Alienware M16 review: a gaming titanIncredibly powerful, but definitely not portable
Full Review - Tom's GuideDave Meikleham on December 5, 2023
Alienware m16 reviewDell's gaming-focused portable PC delivers in key areas, but could be better optimized in others.
Full Review - T3August 4, 2023
Alienware M16 review: the sweet spot for price and performanceThe Alienware M16 is a powerful gaming laptop that has the performance to spare. Should you consider buying one?
Full Review