Customer Ratings & Reviews
- Model:
- AWM16-A138BLK-PUS
- SKU:
- 6543536
Rating by feature
- Battery Life
Rating 3.3 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the exceptional performance, stunning screen, impressive graphics, and solid build quality of the m16 16" 240Hz Gaming Laptop. However, they express concerns regarding battery life, overheating issues, loud fan noise, power supply problems, and the high price point.
This summary was generated by AI based on customer reviews.
Do not buy.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very upset with this laptop. All these amazing specs just to be a pile of hot garbage. It seems like alot of these high end laptops have issues. I was upset with the alienware brand when they have always been at the top. When it ran it was perfect. Then the screen went.
No, I would not recommend this to a friend- Cons mentioned:Battery life, Price
Stay away
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this device 4x and had to return 4x because of wifi issues. The Qualcomm wifi 6E cards are garbage. I'm not sure why Dell consistently skimps out on quality hardwrare fotheir flagship alienware gaming device. Performed a wipe of the device because Dell loves to fill up their machines with unnecessary and useless bloatware. Had to download all of the drivers from a different device because the wifi did not work. Once installed all necessary drivers, it took forever to download and install windows and dell updates. Restarted the devoce and thats when the problems happened. Wifi speeds were extremely slow. I pay for 1.2 gigs of download speed and this was not even breaking 10 megs. Checked on a different devoce and all was notmal. Plugged in the device because the battery was low and noticed the wifi was notmal. Unplugged again as a test and back garabage speeds. Contacted Dell and of course they have the worst tech support. Most of them dont know anything and their suggestion was to send it in for servicing. No troubleshooting, no suggestions on how to fix, nada! Only answer was to send a brand new device for servicing . I said no way. This piece of junk going right back to Best Buy. I ended up googling the issue and according to Reddit, this garbage qualcomm wifi card on these devices are basically setup to run at 100% on battery power and basically cut the speed when off of battery to save battery consumption which is unheard of. What if im at the airport and dont have access to a power outlet? Im stuck with slow wifi speeds because sell decided to put a setting in order to save battery life? Unbelievable. Anyways tried to adjust some power settings reddit advised but nothing worked. I thought about switching out the wifi catd to an intel wifi 6E NGW AX410 but not sure if this would have carried over. Not worth the hassle in my opinion. Also these qualcomm wifi cards are complete garbage. Dell needs to do better on their $2700 mid ranged gaming laptop. I would stay far away from this piece of junk. Better options ouit there.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi TechDoc,
Thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you were experiencing an issue with your Wi-Fi connectivity and did not receive excellent support from our support team. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve future products.
Thank you for taking the time to leave a review of your Alienware m16 gaming laptop.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Power
I regret this purchase.
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate to do this but this thing is junk. Problem after problem. I’ve already sent it to Dell for a two-week fix on the power supply. Now I can’t use face recognition to sign in or create a pin. When I editing videos the screen flashes and I lose my work. This happens every 10 minutes or so. Many other annoyances. Spent a lot of money on this and I am not at all happy with this purchase.
No, I would not recommend this to a friend Suggest looking at other computers
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.9 months after purchase temps continue to rise with max fan speed. Multiple crashes from thermal throttling and w key stopped working. Pretty sad had high expectations for a premium product from a reputable brand. Geek Squad informed me there was nothing they could do to help as I bought it through Best Buy and has a 1 year manufacturer warranty, however, they don’t have it in their system. Going through manufacturer now. Hopefully it can be fixed
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Tyler,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m16 QHD+ 240Hz Gaming Laptop. We sincerely apologize for the numerous issues you have encountered with your laptop. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.
We would love the opportunity to help you and will need a little more information. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell, 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
GO ANOTHER ROUTE
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this thing in January of 2024 brand new… been having problems ever since. The glitch where it goes to sleep and the screen refuses to come back online requiring hard reset. The toolbar glitches at the bottom constantly. Now I’m getting a G-Sync non compatible error on the screen requiring restart to fix. It’s just a massive waste of $2000+. You’d be better off trying another option. Based on online forums, this is a common theme with Alienware. Terrible terrible terrible experience.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Goose,
We value your feedback and want to thank you for taking the time to leave a review of your Dell Alienware m16 QHD+ 240Hz Gaming Laptop. We sincerely apologize for the numerous issues you have encountered with your gaming laptop. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products and services.
We would love the opportunity to help you. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
STAY AWAY FROM OPENBOX
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't waste your time with open box items, this laptop had the warranty expired, system keeps resetting, battery life was poor, usb port wont recognize my phone... was purchased as fair item, best buy (victory lakes) were i returned it listed as excellent the same day. they dont care anymore.
No, I would not recommend this to a friend- Cons mentioned:Overheating
Don’t waste your money
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.almost $3000, wasted, despite the fact that on paper this is very cool hardware, in reality everything overheats and is not able to work for a long time
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey OleksandrM,
We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear your Alienware m16 laptop is running warmer than you expected. Feedback like yours helps continue to grow and do better. We recommend using the TCC Offset Controller to control the thermal temperature of your system. We have provided the steps below and the link to the video that can help guide you thru the process.
Using the TCC Offset Controller:
1. Controller is located in BIOS under CPU Management.
2. User can set TCC Offset value between 0 and 15
3. TCC Offset 0 = 100C Max CPU Temp
4. TCC Offset 15 = 85C Max CPU Temp
5. This feature, when available, impacts all USTT profiles.
6. This means that if the user were to change the value, it would be applied to Balanced, Cool, Quiet, and Performance Modes.
7. This feature, when available, impacts all USTT profiles. This means that if the user were to change the value, it would be applied to Balanced, Cool, Quiet, and Performance Modes.
How to Control CPU Temperature with Alienware TCC Offset Controller: https://bit.ly/42706tc
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Overheating
Complete waste of money
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The biggest dumpster fire you could possibly get. I had it for around two months and only played overwatch and palworlds on it with the lowest settings and it just died and turned back on. Please don’t waste your money on this trash.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear JoseD,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you have been experiencing an issue with your device shutting down intermittently. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
System Intermittently Shuts down Troubleshooting Link: https://rb.gy/kra7ah
If you continue to experience issues, please reach out to our Support Team by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Overheating
Thermal Nightmare
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The Open Box stock has thermal defects. The Laptop overheats at idle; think 89 degrees when doing nothing and easily goes upto a 100 and beyond on games from 7 years back. They know this and yet are circulating them for some reason.
No, I would not recommend this to a friend Broken laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop stopped working after 2 months. I tried everything but all I had blinking power button with yellow and blue colors.
No, I would not recommend this to a friendMajor Problems with Screen, QC problems
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased In November of 2023. After a few weeks it started to have major problems with the screen. The screen would tear when I moved the screen at all and then black out. Clearly a hardware issue, likely a loose or bad cable. Not good quality control. Now I have to return it. Plan on doing that tomorrow. First Alienware, and will be the last. Going back to Asus. My last Asus gaming laptop is still working and its 8 years old.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello LedaB,
Thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you are experiencing an issue with your screen. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Absolute garbage.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure what happened to Alienware. Having the displeasure of having bought this product has been extremely expensive. I'm not talking about the price of the product, I'm talking about the price of dealing with numerous issues with their product and an inept and incompetent support team. This laptop has been the biggest waste of time, money and opportunity I have ever received from a purchase.lp
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Matt,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you are not completely satisfied with the purchase price of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the toll-free number or chat link provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Good looking not very good performing
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Computer would have trouble running games at first then I would do an update and it would run the game just fine. However on Cod MW 2 it would run the game but after one match it would crash the computer. After updating everything I could it would continue with the same issue. Contacted Dell however they were unsuccessful at giving me a fix.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .RafaelD,
We appreciate you taking the time to leave us your review. We sincerely apologize for the crashing issues that you are experiencing with your Alienware m16 gaming laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your crashing issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3khR75H
You can read the full article on solving PC crashing issues here: http://dell.to/2u98Cct
If you still experience any issues after you have finished troubleshooting your device using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Bought Open Box
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Within a couple of days purchasing it, I returned it. Comes to find out this specific laptop was already returned 5 other times…. Waste of my time and money.
No, I would not recommend this to a friendAlienware M16 Review
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am really disappointed in Dell for making the Alienware M 16. The screen is very dim and the performance was trash for $2800 stay away.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear MarlonR,
Thank you for taking the time to leave us your review. We are sorry to hear that you are experiencing slow performance and display issues with your Alienware M16 gaming laptop.
It's important for us to hear about inconsistencies in our products for consideration of future development.
Below I have provided steps with the full article that can help you with slow performance issues with your laptop:
1. Run the automated tools in SupportAssist to ensure that the drivers are up to date and your computer is optimized.
2. Restart the computer
3. Run a hardware diagnostic test
4. Scan your computer for malware
5. Restore the computer using Windows System Restore
6. Restore the computer to factory default settings
You can read the article that can help you with slow performance issues here: https://dell.to/3yqre8r
To help you with the very dim screen that you are experiencing, I have provided troubleshooting steps with the full article that can resolve the issue:
1. Verify display or video issues on an external monitor.
2. Check for physical damage on the LCD screen.
3. Run hardware diagnostics on the LCD screen.
4. Verify the display or video issue in Windows Safe Mode.
5. Update the video card (GPU) driver, monitor driver, chipset driver, and BIOS.
6. Download and install Microsoft Windows Updates.
7. Change the video or display settings, and adjust the brightness.
8. Touch screen troubleshooting.
9. Run a Video Stress Test using Dell SupportAssist.
10. Perform a Windows System Restore.
11. Restore the computer to factory defaults.
You can read the full article on solving display issues here: https://dell.to/2Sx1VkZ
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Katarina@Dell
Not Worth It
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overheats quick and temperamental. Get a gaming desktop and a cheap work PC. Dont combine the worst of both worlds
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi PatrickM,
We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear your Alienware m16 Gaming Laptop is running warmer than you expected. Feedback like yours helps continue to grow and do better. We recommend using the TCC Offset Controller to control the thermal temperature of your system. I have provided the steps below and the link to the video that can help guide you thru the process.
Using the TCC Offset Controller:
1. Controller is located in BIOS under CPU Management.
2. User can set TCC Offset value between 0 and 15
3. TCC Offset 0 = 100C Max CPU Temp
4. TCC Offset 15 = 85C Max CPU Temp
5. This feature, when available, impacts all USTT profiles.
6. This means that if the user were to change the value, it would be applied to Balanced, Cool, Quiet, and Performance Modes.
7. This feature, when available, impacts all USTT profiles. This means that if the user were to change the value, it would be applied to Balanced, Cool, Quiet, and Performance Modes.
How to Control CPU Temperature with Alienware TCC Offset Controller: https://bit.ly/42706tc
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
I do not recommend it
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.one month of use and too many problems regarding internal systems, I do not recommend it
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear RaulQuintero,
Thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you are experiencing an issue with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. At your convenience we would love the opportunity to help resolve any issues that you may still be experiencing. Below I have provided the toll-free number and chat link to our support team for your convenience.
If you need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Good for average games but not for aaa titles
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice laptop but when playing aaa games gpu shuts off
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hey Kent,
Thank you for taking the time to leave a review of your Alienware M16. We are sorry to hear that our device does not meet your expectations. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Battery life
Faulty laptop
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The system was purchased in Sept-2023, since then it has a multiple problems (battery drainage, random rebooting, freezing screen, flickering screen). The motherboard was replaced, system board was replaced, windows was reinstalled couple of times. And.....surprisingly it still randomly reboots, and when you close the lid after long work hours, in the morning you will find out that the battery drained to 0 or the blue screen.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello AndreyM,
We appreciate you taking the time to leave us your review. We sincerely apologize for the numerous issues you are experiencing with your Alienware m16 QHD+ 240Hz Gaming Laptop.
We can assure you that Dell takes pride in manufacturing quality products. This is certainly not the experience we like to hear from our valued customers.
Feedback like yours helps us improve our current and future products.
Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
1. At the desktop, click the Search the Web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows, and under Summary, look for Shut Down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up-to-date on Dell's Product Page here: https://dell.to/3Kpl6UT
You can read the full article on solving PC blue screen issues here: http://dell.to/2u98Cct
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
If you are still experiencing issues or have any other concerns or questions, please take a moment to call or chat to speak with another representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
We look forward to making this right for you!
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
What experts are saying
- TechRadarMuskaan Saxena on August 31, 2023
Alienware M16 review: a gaming titanIncredibly powerful, but definitely not portable
Full Review - Tom's GuideDave Meikleham on December 5, 2023
Alienware m16 reviewDell's gaming-focused portable PC delivers in key areas, but could be better optimized in others.
Full Review - T3August 4, 2023
Alienware M16 review: the sweet spot for price and performanceThe Alienware M16 is a powerful gaming laptop that has the performance to spare. Should you consider buying one?
Full Review