Customer Ratings & Reviews
- Model:
- AWM16-A138BLK-PUS
- SKU:
- 6543536
Rating by feature
- Battery Life
Rating 3.3 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the exceptional performance, stunning screen, impressive graphics, and solid build quality of the m16 16" 240Hz Gaming Laptop. However, they express concerns regarding battery life, overheating issues, loud fan noise, power supply problems, and the high price point.
This summary was generated by AI based on customer reviews.
Disappointing
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The computer worked mostly fine for a week besides running at 102c when gaming and getting as high as 95c just watching youtube. It started getting hardware related BSOD crashes and was so unstable I couldn't even reinstall windows. Exchanged for the Intel version and overall performance is much better. With both of them on sale there is zero reason to buy this one over the intel model.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello geeksq89,
Thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you were experiencing an issue with BSOD crashes. However, we are happy to hear that you were able to exchange your device for the Intel version. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience an issue and need further assistance, we recommend using the toll-free number or chat link below to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Poor Quality Control
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased this laptop a few weeks ago. It seemed fine at first, but then I realized the bottom of the laptop was bent, causing it to wobble excessively on a flat surface. Took the back off and checked the components, still continued to wobble and not align properly. I returned this item and got the same product a second time. This time, the new laptop's screen would not turn on on occasion and even gave me a blue screen error. This should not be happening with a 2k plus laptop right out of the box. I've had alienware in the past without issues. These products seem to be hit or miss (bad quality control). However, if this laptop works like it should, you wont have any problems. Cooling was also much better on this laptop than previous generations.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There Brody97,
We want to thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that the quality of your device did not meet your expectations and sorry to hear that you are experiencing an issue with the blue screen of death. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Below I have provided troubleshooting steps to help resolve your issue.
Here are the steps to help resolve your issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3xcCmaM
You can read the full article on solving PC blue screen issues here: http://dell.to/2u98Cct
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
be prepared to gather data from testing and learn
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.i manage to control the heat of the Amd chipset. ultimately, I had to return it due to blue screens while not using the charger (open box purchase). maybe it's due to Optimus attempting to switch between different modes. Alienware software isn't the greatest. its finicky outdated software for those who are unfamiliar.
No, I would not recommend this to a friend- Pros mentioned:Build quality
Machine lasted one day, for day it was great....
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.One day thats how long the machine lasted, one day before complete power failure. After just 24 hours of normal use, we turned it on and smoke came out of the machine and it was no more. BUT while it was working the keyboard was excelllent, the screen was crisp, we had amazing performance. The speakers were loud but lacked bass, and yes it was a fine machine for the brief time i had with it, I cant recommend something that wasnt built to last 2 days....
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi teamevilbunny,
Thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you are experiencing an issue with the performance of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Good but a lot issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.AMD are the best. Faster power beast. However, the audio driver won’t working after drivers update. The screen backlight bleeding a lot around the every corner. And, the Alienware command center still the worst application in the gaming world! 3 days later the screen start flickering. Can’t deal with this laptop, have to return it.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Etaerc,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you are having trouble with your screen flickering. Before making the decision to return your device. I have provided a troubleshooting link below to help resolve your issue. We have noted the details of your statement and will use them to improve current and future products.
Screen flickering troubleshooting link: https://rb.gy/5xu3n
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Good Power and value but with software workarounds
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Laptop is great but alienware and amd software has a lot of issues with audio apps. So had to return it. Also alienware has a lot of whine to their fans.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi KyleR,
We are sorry to hear that you have decided to return your Alienware - m16 QHD+ 240Hz Gaming Laptop. We can assure you that Dell takes pride in manufacturing quality products. Even if this particular product was not the right fit for you, we hope that you will consider Dell in the future when you make your next purchase.
If you require further assistance, please reach out to Dell Support directly by using the toll-free number or chat link provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Jay@Dell
Laptop screen failure
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hardware is good but not assembled too well, screen is having trouble as display/resolution is blacking out, shrinking, changing on application launch. Requires hard reboot to get back to normal.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear MichaelB,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m16 gaming laptop. We are sorry to hear that you are experiencing an issue with your screen. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
How to resolve screen issues: https://rb.gy/a527q
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Needs Improvement!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The computer is Great! Shipping time was Great! The computer arrived and was not reset. Could not setup or login. I ended up resetting myself. I setup an appointment with the closest Best Buy to make sure everything was good. They told me I did what they would have done. All good, but never verified. Someone else’s information could have been on this computer. The computer was never cleaned up. I can’t believe it was shipped out this way. I spent quite a bit of time going through and cleaning. I bought this computer in like new condition but was far from it. Cosmetically it is good but a lot to be desired when it comes to the process. I considered returning and buying elsewhere. I have bought quite a few computers with Best Buy and this really let me down. I am chalking it up to oversight at this time.
I would recommend this to a friendSystem locks up after screen turns off
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have to keep the screen on (can't use power saving features so that the screen turns off), otherwise I cannot get the screen to turn back on randomly and have to do a force restart. I've had issue with sleep mode or turning sleep mode off but still have the screen go off since day one. Had this computer now for almost a year and have tried so many things to resolve, I'm thinking this is some sort of hardware issue. It makes using the computer risky considering I could be working on an important project and lose all of my progress if I go AFK and get my screen to go back on (which will require a forced restart to get the computer to work again).
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Joseph,
Thank you for taking the time to leave us your review. We sincerely apologize for the trouble you have encountered with your Alienware m16 QHD+ 240Hz Gaming Laptop. This is certainly not the type of feedback we like to hear from our valued customers, or the type of product Dell intends to deliver.
Furthermore, we always strive to get better and reviews like yours help us develop products our customers love. Your feedback will be shared with our quality team for consideration in future enhancements in products.
Updating the BIOS to the latest version can help resolve the Sleep and Hibernation issue. Below I have provided troubleshooting instructions on how to update the BIOS and the full troubleshooting link should you require further assistance .
Here are the steps to update your BIOS:
1. Open a browser and go to the Dell Support Site.
2. Enter your computer's service tag to get a page matched to how your computer shipped from Dell. (Alternatively, select your computer type from the product list to get a list of general information for your personal computer type.)
3. Select Drivers and Downloads on the left.
4. Change the drop-down menu below Category to select BIOS (Basic Input / Output System).
5. Click the download button to the right of the BIOS file that is listed.
6. Double-click the downloaded file and follow the on-screen instructions.
•Your computer shuts down and restarts during this process (Do Not turn the computer off while this is happening.)
•Once the computer restarts, your system BIOS has been flashed to the latest revision.
Windows 11: Troubleshooting sleep and hibernation issues on your Dell Personal Computer: https://bit.ly/3GeX9xd
With a little more information from you, we would like to help you resolve issues you may be facing to your satisfaction. Please do not hesitate to get in touch with a Dell representative using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
Worked great for about 4 days
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Got this computer less than a week ago to play some diablo 4 on while away from home. It was able to run everything with 200+ fps even on quiet mode. The 4th time I turned it on to use it I noticed that the RGB rainbow wave backlighting was very choppy and the alienware command center wouldn't open. Turned on the game and was running at about 10 fps and not showing anything out of normal as far as GPU or CPU usage. Then the laptop just black screened. Turned it back on and while tryin to look at the command center it black screened again.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Jason,
Thank you for taking the time to leave a review of your Alienware m16. We are sorry to hear that you are experiencing issues with your screen turning black and difficulty opening AWCC. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to improve current and future products. Below I have provided troubleshooting links to help resolve your issues.
How to troubleshoot display issues on your laptop: https://rb.gy/otiwy
How to Remove and Reinstall the Alienware Command Center: https://dell.to/3ibkpjq
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
What experts are saying
- TechRadarMuskaan Saxena on August 31, 2023
Alienware M16 review: a gaming titanIncredibly powerful, but definitely not portable
Full Review - Tom's GuideDave Meikleham on December 5, 2023
Alienware m16 reviewDell's gaming-focused portable PC delivers in key areas, but could be better optimized in others.
Full Review - T3August 4, 2023
Alienware M16 review: the sweet spot for price and performanceThe Alienware M16 is a powerful gaming laptop that has the performance to spare. Should you consider buying one?
Full Review