Customer Ratings & Reviews
- Model:
- AWM16-A138BLK-PUS
- SKU:
- 6543536
Rating by feature
- Battery Life
Rating 3.3 out of 5 stars
- Speed
Rating 4.6 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers consistently note the exceptional performance, stunning screen, impressive graphics, and solid build quality of the m16 16" 240Hz Gaming Laptop. However, they express concerns regarding battery life, overheating issues, loud fan noise, power supply problems, and the high price point.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Great laptop but high temps & AMD driver issues
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop for gaming, max out AAA games with Ultra settings at 2k resolution and over 160 fps. Has Mux switch ,2 open m.2 slots and upgradable ram. The cons for this laptop is high temps. Yes Intel runs hot but this AMD CPU goes to another level hits 100 to 101 degrees Celsius constantly gaming. Also AMD driver issues for integrated graphics cards. Blue screen constantly on boot up. Did wipe and restore, dell trouble shooter and clean driver install same issues. Went with dell only drivers still there. If I disable integrated and do Nvidia only, then issue is gone but so is battery life. Just swapped it out for Intel alienware m16 Intel core i9 at Best buy. If it has AMD be prepared for high temps and driver instability do yourself a favor and buy the Intel model of this. It is amazing.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Adamelitemember,
We appreciate you taking the time to leave us a review of your Alienware m16 gaming laptop. We are sorry to hear that you were experiencing an issue with your system overheating and a constant blue screen with the AMD. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. However, we are happy to hear that you were able to return your device and exchange it for and Intel version. We have noted the details of your statement and will use them to improve current and future products. If you come across any questions or need further assistance we recommend using the toll-free number or chat link provided below to reach a member of our Dell Support Team.
If you continue to experience issues, please reach out to our Support Team by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Performance, ScreenCons mentioned:Battery life
Its pretty cool, kinda like the concord jet.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Yup, the Concord Jet was flippin awesome, but had a few major flaws, crashes and was a bit to loud and expensive to keep around. Thats this baby right here. It absolutley rips through 'em vidja games but an efficient laptop, nay PC, it is not.. exactly. So lets get this straight. There are people this would be perfect for. If you plan on leaving it plugged in on AC aaaand have an already high aptitude for tech aaand have the patience of... a very patient thing; then you can probably tolerate this machine, because it is a beast (cant stress that enough). Based on my research this would preform close to a desktop with a 4070 gpu, so yeah pretty cool. Want upgradeability? You got it. Fast nvme SSD? Here! The screen is also shockingly tolerable for an IPS panel. The speakers are ok, they get loud but they don't sound all that good. Battery life doesnt really exist. Ive been browsing the web unplugged this morning and it seems like itll tap out arround 2-3 hours max with a reasonable effort to save juice: RGB disabled on keyboard, the back rear facing RGB enabled because its awesome, AWCC set to balanced, windows on power efficiency mode and screen set to MAX brightness because I'm not in a dungeon. This will probably remain a capable machine for quite a few years to come, just as long as it can survive its own bugs. Buggy BIOS, buggy MUX switch, even buggy RGB. Yes it runs hot but that's how dell configured it, so if they believe it'll last then it might. But you also dont want to drop over 2k for something that "might last", do you?
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Valued Customer,
Thank you very much for your feedback. We are sorry to hear you are not 100% satisfied with your Alienware m16 QHD+ 240Hz Gaming Laptop.
We always strive to get better and reviews like yours are helping develop products our customers love. Your feedback with regard to the hardware options and possibilities for upgrade will be shared with our quality team for consideration in future improvements.
If you are still experiencing issues or have any other concerns or questions, Please do not hesitate to get in touch with Dell using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Best,
Minhaj@Dell
- Cons mentioned:Battery life
Terrible battery life, Bad Design, Heavy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent on a sale, but the device has POOOOOOOR battery life. We are talking 4 hours on 60hz battery saver mode and DGPU disabled. and if you dare run it on 120Hz on battery you might if you're lucky get an hour running youtube, probably less. The charger weighs more than my entire backpack and everything in it, probably 5-10 pounds, and I basically can't carry this thing around in any sort of backpack if I want to transport it due to the painful amount of weight. If you plan on using this as a portable desktop then it's alright, but if portability of any kind is your idea, then forget it. The design is unfortunately pretty hideous. Maybe as a 13 year old this would appeal to you, but as a grown adult RGBs, sharp edges and gamery crap is pretty unappealing and I can't possibly use this in any student or office setting without people getting the impression that I live in my moms basement and only drink monster energy.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello There Y2K350,
Thank you for taking the time to us your review. We are sorry you are having issues with the battery performance of your Alienware m16 gaming laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Battery operating time varies depending on operating conditions and can significantly reduce under certain power-intensive conditions. Below I have provided steps with the full article that can help you improve the battery performance of your laptop.
Here's the steps to help improve the battery performance of your laptop:
1. On the notification area of the taskbar, right-click the Battery icon.
2. On the options list, click Power Options.
3. Select a power plan on the battery meter, such as Power Saver or Balanced. Windows 11 has a built in 'Battery Saver' mode that can be activated to extend your system's battery life. The Battery Saver mode will monitor and limit background activity and other features such as push notifications. You do have the option to enable or disable this mode within settings or within advanced Battery Saver settings, you can customize the mode to best suit your needs.
a) Click on the Action Center icon in the taskbar and select the tile for Battery Saver.
b) If running Cortana then type Battery Saver into the search box and select from the results.
Within the Battery Saver settings page, you will be able to turn on and off the feature and customize the feature to best meet your needs.
c) Turn Battery Saver On or Off.
d) Additional settings available via the Battery use and Battery saver settings links.
e) Battery use shows further info on apps and their power usage.
f) Battery Saver Settings screen allows you to customize further Battery Saver feature.
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Excessive light bleed!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’m on my second pc because the first had 6 spots that light bleed was very visible. When rhe screen was displaying lighter colors it was alright, but any black screen images made it very cleary visible. I returned it and the second unit has light bleed spots also. I checked online and many people have had the same issue. I’ll most likely return this one. If the last one does it, I wont buy another.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear HuskerBluejay,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware m16 QHD+ 240Hz Gaming Laptop. We sincerely apologize for the display issues you have encountered with your laptops. This is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Feedback like yours helps us improve our current and future products.
We would love the opportunity to help you but will need a little more information. Please take a moment to call or chat to speak with a Dell representative at your earliest convenience using the information provided below so that we can help you resolve the issue to your satisfaction.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell, 1-800-624-9896
We look forward to making this right for you!
Best,
Minhaj@Dell
Great desktop replacement that tends to run hot
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.As title suggests, this is a beast of a laptop. Ryzen 9 combined with 4080gpu at 175W means this has been able to handle everything I’ve thrown at it. The ac adapter is a literal brick, the screen is not as bright as you need it to be, and my biggest issue is it runs super hot. At minor loads the cpu hits 100c, and it’s throttled under load a couple of times for me because of the temperature.
No, I would not recommend this to a friendBroken ( great pc though)
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought an open box. The item did not come with a charger. I bought one. I then found out the keyboard was broken. I used an external keyboard until I put a new keyboard in the laptop. Those were the bad things. I did get this at a great price and the pc is great and handles everything I throw at it. If I weren’t tech savvy this unit would have been returned immediately.
No, I would not recommend this to a friendGood computer some issues
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The laptop itself is a good computer. However when under a load the fans are fairly loud. The speakers in the system will have a strange audio effect as if it’s beyond what the speaker can handle where their will be a couple of seconds where the audio is completely distorted. This laptop also uses the old style charging brick which takes up a lot of space and is not very portable. My biggest issue is the laptop plugs in in the back of the computer. If your trying to use it in your lap and move slightly it will disconnect also the plug doesn’t sit flush with the computer leaving much to be desired. If the charger came with an angled adapter it would be easier to keep it connected. Their is also issues with the bios that keep shutting down the rgb lighting on different parts of the computer. After restart it will function again. This is with the latest firmware and drivers installed. For the price of the computer it’s disappointing.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear SamuelE,
Thank you for taking the time to leave us your review. We apologize for the fan noise issues that you are experiencing with your Alienware m16 gaming laptop. It's important for us to hear about discrepancies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your fan noise issue:
1. Check and clean air vents.
2. Provide proper ventilation.
3. Run a hardware diagnostic test.
4. Update the BIOS and device drivers.
5. Download and install Microsoft Windows Updates.
6. Run optimize my computer using Dell Support Assist.
7. Limit startup programs.
8. Scan your computer for malware.
How to Troubleshoot Fan Issues: https://dell.to/33NYLLE
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Overheating
Powerful with major issues
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Out the box I had issues with this machine. Alienware control center software needs a complete overhaul, random throttling, and crazy temps 99 degrees. When it works it's performance is amazing, but it will be a constant headache to sustain.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There Sovy,
Your feedback is valuable to us at Dell. We are sorry to hear that your Alienware m16 Gaming Laptop is running warmer than you expected. It's important for us to hear about inconsistencies in our products for consideration of future development. To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
Here are the steps to troubleshoot your heating issue:
1. Update the system BIOS.
2. Configure Alienware Command Center.
• Open Alienware Command Center
• Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
• Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center, go to Fusion, and monitor the CPU frequency.
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
• Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m17, and x17 systems
Resolving a high temperature or overheating issue: https://dell.to/3F25rqN
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
If you continue to experience issues, please reach out to Dell Support directly by using the toll-free number or chat link provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Price
An OK laptop
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is an OK laptop for gaming, for the price range, you can honestly find much better options. I feel there were certain specs that could’ve been changed and also with the route of going with an AMD was not my forte. If it was an Intel for that price I would be much more happier.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Console,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware M16 gaming laptop. We are sorry to hear that you are not completely satisfied with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Battery life
pretty good but tougher when it comes to valorant
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pretty good overall for menial office work tasks but once i start gaming it begins to freeze up and is pretty unbearable. battery life isnt great but thats to be expected with most gaming laptops, have to plug it in when using so its basically a portable PC
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey AndrewS,
Thank you for taking the time to leave a review and for your feedback. We are sorry to hear that you are experiencing freezing and battery performance issues with your Alienware m16 gaming laptop. It's important for us to hear about inconsistencies in our products for consideration of future development. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your freezing issue:
1. Search for Windows Error Codes.
2. Run a Computer Diagnostic.
3. Run Routine System Maintenance.
4. Update Drivers and BIOS.
5. Check Air Vents.
6. Check Safe Mode Symptoms.
7. Update Windows.
8. Uninstall, Reinstall and Update Software.
9. Look for Multiple Anti-Virus Programs.
10. Check for Malware.
11. Use System Restore.
12. Factory Install or Reinstall Microsoft Windows.
You can read the full article on solving freezing issues here: https://dell.to/33Y2KFn
I have also added a video link for additional troubleshooting: https://bit.ly/3qzpXZg
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
How to Improve the Performance of a Dell Laptop Battery: http://dell.to/2vfXWf4
We look forward to making this right for you!
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Cons mentioned:Overheating
Could not handle the heat from gaming
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It could not handle the heat properly from gaming. As a gaming PC, it is disappointing when your game only for 2+ hours, and you will experience noticeable performance issues due to the heat.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Kevin,
We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear that your Alienware m16 gaming laptop is running warmer than you expected. It's important for us to hear about inconsistencies in our products for consideration of future development. To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
Here are the steps to troubleshoot your heating issue:
1. Update the system BIOS.
2. Configure Alienware Command Center.
• Open Alienware Command Center
• Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
• Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center, go to Fusion, and monitor the CPU frequency.
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
• Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m17, and x17 systems
Resolving a high temperature or overheating issue: https://dell.to/3F25rqN
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Fast, but bugged
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had 2 separate units. Both were plenty fast, but had issues where every ten minutes or so they would become a stuttery mess for several seconds, probably driver issues causing it to switch to and from the iGPU. Gets annoying quickly
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello iminurwalls,
Thank you for taking the time to leave a review of your Alienware m16. We are sorry to hear that you are experiencing an issue with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We would love to help you but will need a little more information. We recommend using the toll-free number or chat link below at your convenience to reach a member of our support team.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Alien
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We are having issues with start up and screen staying lit. Other than that it’s been a good comp.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hello JoshuaM,
We appreciate you taking the time to leave us your review. We are sorry to hear you are experiencing display issues with your Alienware m16 QHD+ 240Hz Gaming Laptop. This is certainly not the experience we like to hear from our valued customers.
Furthermore, we are constantly striving to make improvements, and reviews like yours help us develop products that our customers like. Your feedback will be shared with our quality team for consideration in future enhancements.
Updating the BIOS to the latest version can help resolve this issue. Below I have provided steps with the full articles that can help resolve this issue.
1. Open a browser and go to the Dell Support Site.
2. Enter your computer's service tag to get a page matched to how your computer shipped from Dell. (Alternatively, select your computer type from the product list to get a list of general information for your personal computer type.)
3. Select Drivers and Downloads on the left.
4. Change the drop-down menu below Category to select BIOS (Basic Input / Output System).
5. Click the download button to the right of the BIOS file that is listed.
6. Double-click the downloaded file and follow the on-screen instructions.
•Your computer shuts down and restarts during this process (Do Not turn the computer off while this is happening.)
•Once the computer restarts, your system BIOS has been flashed to the latest revision.
Troubleshooting Sleep and Hibernation Issues on a Dell Computer Running Windows 11: https://bit.ly/3GeX9xd
How to Change the Video Settings or Improve Text in Windows 11 and Windows 10 : https://url.dell.com/07b2a9
If you continue to have problems after troubleshooting your laptop following the procedures outlined above, we would be happy to assist you in resolving the difficulties you are experiencing to your satisfaction. Please do not hesitate to contact Dell using the details below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Minhaj@Dell
I don't know if everyone has these same problems.
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's fast, a good screen, but as I used it it had blue screen problems, audio problems, and I had to restart for it to work again. I don't know if it's compatibility problems with your AMD cpu.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There LuisD,
We want to thank you for taking the time to leave us your review. We sincerely apologize for the blue screen issues you are experiencing with your Alienware m16 Gaming Laptop. Your feedback about discrepancies in our products and services helps us improve with future developments. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3xcCmaM
You can read the full article on solving PC blue screen issues here: http://dell.to/2u98Cct
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam.
We look forward to making this right for you!
If you need further assistance, we recommend using the toll-free number or chat link below at your convenience to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
just too much bulk and led’s
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.just so so for me….definitely a capable gaming machine, but just too much with the led lighting…and it extremely bulky….i had issues with alienware software and just decided to return it. may go back to Asus
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hi Joescapp,
Thank you for taking the time to leave review of your Alienware m16 gaming laptop. We are sorry to hear that you were not completely satisfied with your device and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Performance not as high as I’d like for the price
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Lagged a lot when playing games. Had to return it for a better model.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Javjav,
Thank you for taking the time to leave a review of your Alienware m16. We are sorry to hear that you were not satisfied with the performance of your device and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
What experts are saying
- TechRadarMuskaan Saxena on August 31, 2023
Alienware M16 review: a gaming titanIncredibly powerful, but definitely not portable
Full Review - Tom's GuideDave Meikleham on December 5, 2023
Alienware m16 reviewDell's gaming-focused portable PC delivers in key areas, but could be better optimized in others.
Full Review - T3August 4, 2023
Alienware M16 review: the sweet spot for price and performanceThe Alienware M16 is a powerful gaming laptop that has the performance to spare. Should you consider buying one?
Full Review