Customer Ratings & Reviews
- Model:
- AWM17R5-A355BLK-PUS
- SKU:
- 6510325
Rating by feature
- Battery Life
Rating 4.1 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the m17 R5's impressive performance, stunning graphics, and high refresh rate screen, praising its build quality and effective cooling system. However, some users point to the less-than-stellar battery life and the laptop's considerable weight as drawbacks. Concerns were also raised regarding certain software aspects and the system's price point.
This summary was generated by AI based on customer reviews.
Alienware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the screen and the size as i do my work and watch movies. This laptop is sharp as i can maneuver easily.
I would recommend this to a friend- Cons mentioned:Weight
Would not purchase this again
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I hate that this computer is so difficult to shut off. It turns on when you open the lid. It’s super heavy and I rarely use it because it gets too hot! Would not buy again.
No, I would not recommend this to a friend - Pros mentioned:Graphics
Great Gaming Laptop
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What can I said about this Gaming Laptop it’s a beautiful computer great for gaming of course
I would recommend this to a friend - Pros mentioned:Graphics
Look for something else.
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this 1 year ago. I am finally getting around to do a review. Laptop is not good. It was sent back to Dell cause it would not turn on within the first 60 days of owning it. Now a year later the computer will not boot up right. It keeps going into the boot sequence then reboots. It will do this like 5 times before it loads. When it does load the computer works great. Its fast. Graphics are crisp and the fans are super quiet. However, I will buy a different brand next time.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi BrianD,
Thank you for taking the time to leave a review of your Alienware m17. We are sorry to hear you are experiencing an issue with your device not booting up. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We would love to help you resolve your issue. At your convenience we recommend using the toll-free number or chat link below to reach a member of our Support Team.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Speed
Best laptop Ive owned
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best laptop ive owned, runs super fast. Gets a little warm at times but cools down in less than a minute. Great laptop overall
I would recommend this to a friend - Cons mentioned:Software
Wasn't a fan
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the software on this PC at all along with the crazy high constant temps. Had to repaste to bring down the temps a little bit but unless you like gaming at 95-100 then be my guest. I wouldnt recommend this to anyone
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear WilliamB,
We appreciate you taking the time to leave us your review. We are sorry to hear that you are encountering overheating issues with your Alienware m17 gaming laptop. Feedback like yours helps us improve our future products and services. Below I have provided troubleshooting instructions with the full article that can help resolve this issue.
Here are the steps to help resolve your overheating issue:
1. Inspect and clean the air vents and fans.
2. Restart the computer.
3. Update the BIOS and Chipset driver.
4. Download and install Microsoft Windows updates.
5. Run a hardware diagnostic test.
6. Use Dell Power Manager to manage thermal performance.
7. Improve efficiency to reduce heat.
8. Perform a Windows System Restore.
9. Restore the computer to factory settings.
How to Troubleshoot Overheating, Shutdown, or Thermal Issue on a Dell Computer: https://dell.to/3oAEYsV
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Speed
Best of the best
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is the best one out there. it is really fast and helps you do what you got to do.
I would recommend this to a friend - Pros mentioned:Performance
Does everything we needed : )
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great machine!!! And we bought 3 of them all three people were extremely happy with them.
I would recommend this to a friend - Pros mentioned:Performance
Does the job
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent computer! Helps me with everything and need and never lets me down.
I would recommend this to a friend Nice computer for the open box price i paid
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When i first bought the computer I really liked it for a few days then it seemed like it started having little "glitches" or hiccups and the lighting wasnt working correctly. Then I went in and updated stuff again and everything seemed to work perfect after that. I really like it for my gaming, the keyboard seems awkward with so much space outside the keys and no number pad but i have gotten used to it. I got it on open box for $1480 and it was a great price for this pc.
I would recommend this to a friend- Pros mentioned:Graphics
Alienware is very nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best laptop I’ve owned, very good graphics and very fast loading into games
I would recommend this to a friend - Pros mentioned:Performance
Great buy!
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great laptop! Very fast with great colors! Bought it for gaming and I’ve enjoyed it greatly.
I would recommend this to a friend - Pros mentioned:Speed
Awesome gaming laptop
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely amazing laptop. Blazing speeds, and frame rates.
I would recommend this to a friend - Pros mentioned:Speed
Awesome labtop
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome labtop super fast with a lot of amazing features would recommend!
I would recommend this to a friend - Pros mentioned:Performance
Fan of Alienware
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The performance on it is really great didn't have any issues run smoothly with the games I play
I would recommend this to a friend - Pros mentioned:Speed
Beast
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great so far and would love to be able to win as a long time customer.
I would recommend this to a friend - Pros mentioned:Speed
Great for gaming. Very fast.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This computer is extremely fast. Gaming was lots of fun and I highly recommend this computer.
I would recommend this to a friend First Time Buyer
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First time buying a gaming laptop as well as an Alienware product. I can honestly say that I’m blown away. Coupled with a cooling pad and maxed out RAM at 64GB, there nothing that I’ve thrown at it that it couldn’t handle with ease. The only issue that I encountered was with the command center not displaying the cpu temp. Outside of that, this machine has been amazing.
I would recommend this to a friendExcellent computer after we got it working.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worked for a week. Then began crashing constantly. Then dropped the ol BSOD over and over. Giving 4 stars because Dell replaced the hard drive, memory and motherboard to rectify the situation. Otherwise this thing is a monster.
I would recommend this to a friendGreat gaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super fast laptop my daughter loves it, the 17 inch screen helps because of her vision.
I would recommend this to a friend