Customer Ratings & Reviews
- Model:
- AW920H-L
- SKU:
- 6517083
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 3.9 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, comfort, and long battery life of the Stereo Wireless Gaming Headset - AW920H. Many also appreciate its lightweight design and comfortable fit. However, some users experienced issues with the touch-based volume controls and occasional connectivity problems. The active noise cancellation (ANC) feature also received mixed reviews.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Seems like they randomly disconnect and the mic is quiet to other players. Sound quality is pretty good.
I would recommend this to a friend - Pros mentioned:Sound quality
Alien headphones
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Overall great headphones and great sounds. I give the noise cancellation through headphones a 4/5. I give the background noise microphone cancellation a 3/5. I use it for work but customer say they can still hear background noise.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hey There HoracioH,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are experiencing an issue with some background noise with your headset. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, we recommend using the toll-free number or chat link below to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Sound quality
Good Headphones, but not for gaming
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It's a good product, but not the best for pc or ps5.
No, I would not recommend this to a friend - Pros mentioned:Sound quality
Great Wireless Headset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.5 stars because they sound great and they look great. They also peform great. Only complaint is sometimes i have to remove usb from computer and plug it back in for receiver to connect. Not big enough of a problem to lose a star. Worth the price when on sale.
I would recommend this to a friend - Cons mentioned:Connectivity
Old alienware headsets are better.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This headset as an audio headset is okay quality, however, the headset cuts in and out occasionally requiring reseting the entire headset. I returned my initial headset and the replacement did the same thing even when paired to my alienware computer using command center. The noise canceling feature also turns the sound off my headset on my second pair and flat out did not work on my first pair. I went back to my old alienware headset and discarded these as I did not even want another replacement. Very disappointed with how bug riddled these are.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey There MarkA,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you were not completely satisfied with the quality of your headset. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Pros mentioned:Sound quality
Great if you don’t need the mic
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy was awesome! And the price was great! These headphones sounded beautiful during gaming. The problem was that the mic would mot work. It wouldn’t hook up to chat on PS5. So, I was super disappointed.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello There user351154,
Thank you for taking the time to leave a review of your Alienware Wireless Headset. We are sorry to hear that your microphone would not work with your PS5. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future prodcucts.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Not worth the aggravation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Third set that in returning, 1st exchange, the wire came loose after 3 weeks, 2nd exchange, no sound out of right side & this last exchange, STATIC IN LEFT EAR. Cannot see how this product is I still on the market. I have an Alienware PC and its second to none. The headset is definitely a disappointment.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings GaryS,
We appreciate you taking the time to leave a review of your Alienware Wireless Gaming Headset. We are sorry to hear that you are experiencing an issue with static in your headset. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We would love to help you. At your convenience we recommend using the toll-free number or chat link below to reach a member of our support team.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell