Customer Ratings & Reviews
- Model:
- AW920H-L
- SKU:
- 6517083
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, comfort, and long battery life of the Stereo Wireless Gaming Headset - AW920H. Many also appreciate its lightweight design and comfortable fit. However, some users experienced issues with the touch-based volume controls and occasional connectivity problems. The active noise cancellation (ANC) feature also received mixed reviews.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Sound quality
Overall a great purchase
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Active noise canceling and integration in the alienware software was perfect for my sons setup. Its kind of a luxury item but since christmas before last we’ve been acquiring an entire matching set of accesories and perriferals, quality item on its own too though
I would recommend this to a friend - Pros mentioned:Comfort, Sound quality
Headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset good sound and very comfortable when used for extended periods of time
I would recommend this to a friend - Cons mentioned:Volume control
Alienware headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A little too snugg and cannot adjust. The volume is complicated.
I would recommend this to a friend - Pros mentioned:Sound quality
Best Headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Headset is by far the best headset all around. I can connect it to my pc, my phone, other devices all at the same time. Has the best quality sound easy to use and by far the fine tuning adjustments you can do with the thing is beyond belief. I do not see me using another headset in the future.
I would recommend this to a friend - Pros mentioned:Sound quality
Christmas
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Christmas for my granddaughter she loves the fit and sound
I would recommend this to a friend - Pros mentioned:Sound quality
Headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good wireless and sounds great, cushions could be a little better but overall good
I would recommend this to a friend - Pros mentioned:Sound qualityCons mentioned:Volume control
Uncomfortable bad touch controls
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sound was good but uncomfortable fit, ears were sweating after 15 minutes. Touch controls were very hit or miss. Returning them for that reason.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Devs65,
Thank you for taking the time to leave a review of your Alienware Wireless Gaming Headset. We are sorry to hear that you were not satisfied with the quality of your headset and made the decision to return it. That is not the type of product Dell intends to deliver to our customers. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Pros mentioned:Sound quality
Best Gaming Headphones I’ve Ever Used
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones are great being able to have the flexibilyy on what mode to use whether its 2.4, Bluetooth, or Wired with the inclusion of Dolby Atmos is the reciepe for amazing headphones.
I would recommend this to a friend - Pros mentioned:Sound quality
Great quilty
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great sound but wish the quality was a little better
I would recommend this to a friend - Pros mentioned:Sound quality
Alienware Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Went well with my Alienware computer. Good price for the quality provided. Defective after more than 6 months, replaced for free under warranty. Was worried but they reassured me. Like the color qualities. Would buy again.
I would recommend this to a friend Awesome!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my favorite headset I’ve ever owned the sound is so clear
I would recommend this to a friendBuild Quality Makes Me Upset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Ill start this review off with saying im a disabled gamer, I use this headset for gaming, video streaming, and medical video chats with my doctor. I hang my headset up after every use and take very good care of it because $200 to me is ALOT of money. This headset was purchased 1/23/2023 and has currently fully fell apart on me. Im not 8 months into having it and there's nothing I can do as far as getting another one. The store employee assured me that it would last years and I trusted them. Very sad with this purchase.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Bradley,
Thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are not completely satisfied with the quality of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Sound quality
Great headphones
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Work better than expected. Had an issue with the first pair where the speaker cut out, but Dell sent me a replacement with no issues. Good sound quality and the UNC works very well.
I would recommend this to a friend - Pros mentioned:Sound quality
Alienware Aw920h Tri-Mode Wireless Gaming Headset
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've tried so many gaming headsets. This ones are the best. ANC works great. I play lots of COD, and I have no problem hearing everything especially the foot steps. This product is the best. Worth every penny
I would recommend this to a friend - Pros mentioned:Comfort
Best headset ever
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the best headset that I have owned. It is extremely comfortable. It is great for gaming. It is great for watching movies. It is great for conference calling. It is on all around good buy.
I would recommend this to a friend - Pros mentioned:Sound quality
Crisp clear sound
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I could hear literally everything in-game and I played extremely better on competitive games. Downside is, I found the battery last for 5ish hours
I would recommend this to a friend - Pros mentioned:Sound quality
Best Travel headphones for flying.
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best travel headset. Always on my trips with this. The noise cancellation is just too good, Sound quality is class leading.
I would recommend this to a friend - Pros mentioned:Sound quality
Amazing value
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones I have owned. Bought these for $90 and have used others for $250. Amazing.
I would recommend this to a friend - Cons mentioned:Connectivity
It's not you it's me
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The clamping force was to tight but maybe I just have a big head. Also had some connection issues with the Bluetooth, again might be a personal issue with me being over weight and my fat blocked most of the Bluetooth signals.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello There DavyD,
Thank you for taking the time to leave a review of your Alienware Wireless Gaming Headset. We are sorry to hear that you are experiencing an issue with your device connecting to Bluetooth. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. Below I have provided a troubleshooting link to help resolve your issue.
Alienware AW920H Usage & Troubleshooting Guide: https://rb.gy/bvqvjj
If you need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Sound quality
Great Matching Headsets
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing Headsets. Matched perfectly with the Alienware desktops that I bought! No lag.
I would recommend this to a friend