Customer Ratings & Reviews
- Model:
- AW920H-L
- SKU:
- 6517083
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, comfort, and long battery life of the Stereo Wireless Gaming Headset - AW920H. Many also appreciate its lightweight design and comfortable fit. However, some users experienced issues with the touch-based volume controls and occasional connectivity problems. The active noise cancellation (ANC) feature also received mixed reviews.
This summary was generated by AI based on customer reviews.
- Pros mentioned:Comfort
Great product cant game without them!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Tight fit on head and still comfortable. I did have trouble with the bluetooth pairing which worked but if you dont use the usb dongle to use the headphones the sound doesnt sound right maybe its just the game i was playing but had to use usb dongle for the sound to come through correctly. They come with a soft carry bag with straps too nice touch since they cost $200 usually with other headphones all you get is them and a cord no case or carry bag. All in all i love them maybe because im a big Alienware fan and have always wanted this brand and now i finally have it and i have no regrets about going with this brand. Just hope these products last for a longtime who knows when ill be able to replace them.
I would recommend this to a friend Alienware headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I mainly got these so i could play as loud as i wanted without having to lock myself away so my sister doesnt get mad from the noise. Theyre almost too good. People have to tap my shoulder to get my attention.
I would recommend this to a friendMediocre Headphones
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned. Wanted to love the tri-connect. Did like the fit, but was worried about longevity of the materials and build. The software was very “branded” to Alienware and hard to navigate at times. It also auto-installs through Windows which is annoying. I would have rather just wanted the defaults than a bunch of excess crud. Mom e of the “features” were experience enhancing at all.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Valued Customer,
We appreciate you taking the time to leave a review of your Alienware Wireless Gaming Headset. We are sorry to hear that this product did not meet your expectations and you made the decision to return it. Feedback like yours helps us to improve current and future products.
If you continue to experience issues and need further assistance we recommend using the toll-free number and chat link below to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Wireless is life changing
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s wonderful, with it being wireless but also an option to be wired, I’m able to sit or lay comfortably without the discomfort of the wire, plus the wireless range is long I can be across my house and still hear my audio
I would recommend this to a friendAwesome product with a decent price
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome product with a decent price. Broken after couple months and got a new refurbished one through warranty. Nice product service, too.
I would recommend this to a friendPay attention to connectivity
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought these for my son and unfortunately it was misleading. He can’t use them wirelessly and use the microphone at the same time on his newest version of Xbox.
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hey There JenniferGilbert314,
Thank you for taking the time to leave a review of your Alienware Wireless gaming headset. We are sorry that you are not completely satisfied with your purchase. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Love them
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Well worth every penny well worth the money for sure will buy another pair
I would recommend this to a friend- Pros mentioned:Sound quality
Very uncomfortable
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very uncomfortable to wear especially for long hours it has good sound but isnt worth the comfort
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Royal,
Thank you for taking the time to leave a review of your Alienware Wireless Headset. We are sorry to hear that your headset is uncomfortable. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. If you need further assistance, we recommend using the toll-free number or chat link below to reach a member of our support team.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Dell lost a great supporter and customer!!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trash!!! It says this headset will connect to Xbox series x, a big fat lie!! I spoke with geek squad took the headset and counsel to the store they worked at it for hours with no resolve. I even returned the first headset got a new one just in case for some reasons that pair was defected and the new headset still could not connect! So I called dell since they produce this headset (the reason I wanted the headsets so bad) just for some ill mannered Costumer Care Specialist to talk very nasty to me and tell me that I need to call Microsoft because my Xbox is broken!!! Point Simplified buying this headset was a full blown nightmare I regretted it from the second I open the box!! After the dealings with CCS from dell I just returned the headset and bought a Steele Series a decision I do not regret!!!! Dell lost a great supporter and customer!!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Kev1,
Thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you were not completely satisfied with your device and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Not worth it.
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are worth 119.99 so I’d buy it when it’s on sale. In my opinion these arnt worth $200. Audio is okay and noise cancelling feature is okay. Had horrible microphone issues and wasn’t working on my end. I ended up returning the product.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Nomads,
Thank you very much for your valuable feedback. We are sorry to hear that you have decided to return your Alienware Stereo Wireless Gaming Headset because you experienced issues with its microphone.
Feedback like yours will help us to improve our current and future products and services. We can assure you that Dell takes pride in manufacturing quality products. Even if this particular product was not the right fit for you we hope that you will consider Dell in the future when you make your next system purchase.
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best Regards,
Katarina@Dell
Bad Mic, bunch of software issues
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s alienware so it’s expected to be top quality because it’s overpriced. Was told this would be a top option for a good mic, wasn’t the case. The mic is really really bad. There’s $50 corsair options that sound much better. Mic quality is expected to be bad, but it also had several issues where i couldn’t get it to play stereo randomly. This wasn’t a pc issue, any other headphones worked fine and would play stereo. But this would play mono by default and i had to do some mind numbing maneuvers to get around it. Dont get it, go for corsair hs65.
No, I would not recommend this to a friendMehhh
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s good but meh. It runs out of battery fast and doesn’t charge to full
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey BrianL,
Thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are experiencing an issue with your device not staying charged. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Dont waste your time
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These things are terrible the sound is mediocre but the fit of the headset and the way it feels on your ears is horrible.
No, I would not recommend this to a friendAlienware headset
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good choice i did with this headset afordable compatible with my ps5 works great without spending more than 200$
I would recommend this to a friendNot bad, but not what I expected.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Felt like vacuum pressure after flight takes off (or reaches cruise altitude). The limited features were lack luster. Apart from the esthetics, the design or combination with material choice, the product caused my ears to become quite moist.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Edward,
Thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are not completely satisfied with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Good
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My kids loves it. Best head set he has ever had. This is the longest one has lasted with him
I would recommend this to a friendWorks well
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son says it works great. A little tricky to set up, but after that a great headset
I would recommend this to a friendAlienware headphones
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have used Alienware for years and decided to give their headphones a chance since their other products have been great. These headphones did not hold up for more than 5 months they are literally falling apart and have had audio issues from the start. I’m not sure if this is an isolated incident but I DO NOT recommend these headphones. I’m sure for the price you can find something MUCH better. Finding support for getting a replacement is basically impossible on dells website, so save yourself the frustration and look elsewhere for gaming headphones.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Nick,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Wireless Gaming Headset. We are sorry to hear that you are not completely satisfied with the quality of your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, please reach out to us at: https://bit.ly/DellSupportTeam.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Best headset ever
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing gear def need 2 and total tech always makes sure that you are never worrying when making a purchase
I would recommend this to a friendGood headset
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It lasted a couple months right side broke off smhh
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Raym,
Thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that the side of your headset broke off after a couple of months. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell