Customer Ratings & Reviews
- Model:
- AW920H-L
- SKU:
- 6517083
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, comfort, and long battery life of the Stereo Wireless Gaming Headset - AW920H. Many also appreciate its lightweight design and comfortable fit. However, some users experienced issues with the touch-based volume controls and occasional connectivity problems. The active noise cancellation (ANC) feature also received mixed reviews.
This summary was generated by AI based on customer reviews.
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Amazing and very versatile. I was able to connect to my ps5 very easily.
I would recommend this to a friendALIENWARE
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best headphones ive used! Its a must for all gamers!
I would recommend this to a friendGreat headset
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Headset is great but does kind of hurt the ears after a long time.
I would recommend this to a friendGood product
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Headphones I like it good price to
I would recommend this to a friendCame broken, not easy set up.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Having 4 different ways to connect it to your pc isnt helpful, just commit to one. Every option besides blue tooth under the audio settings has 3 audio ouputs and in puts, super annoying. When I finally was able to hear something through the headphones i found out they came broken, one ear was hot to the touch and could only play a crackled pinging sound during the audio diagonosis. Got them on sale for $100 when they are upwards of $200, if they worked id probably still have them but I just returned them to the closest store.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear JohnB,
Thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you were not completely satisfied with the quality of your device and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Gift
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves her gift and uses it wven with her phone
I would recommend this to a friendGood headphones for gaming
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent headphones. Paired great! Did a good job of matching the Dark Side of the Moon motif.
I would recommend this to a friendBeautiful gaming solution
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good for gaming and looks cool, but not for music.
I would recommend this to a friendThe best
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best, Alienware it’s always number one finally came up with the wireless one
I would recommend this to a friendgood present for youngers
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A great present for a teenager. It's cool when my son is using it.
I would recommend this to a friendWorks as a headset, not really practical.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's okay. Alienware does Alienware things and focuses too much on design and not on practicality. Gesture controls are not more practical than physical dials, especially on a gaming headset.
No, I would not recommend this to a friendBest gaming headphones
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These are the best headphones for gaming and i love the rgb lights
I would recommend this to a friend- Cons mentioned:Anc
Sounds nice but uncomfortable and negligible ANC
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sounds amazing but uncomfortable so it’s to no end. The drivers press against the ears, making them annoying for short periods of time and uncomfortable after an hour or two. No idea how comfort wasn’t considered when they tested it, if they tested it. The ANC? Negligible, like it’s not even there. This headset would have been worth it for $100 or less, the $200 price tag is just a brand tax.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There Reykuv,
Thank you for your review and feedback on your Alienware Wireless Gaming Headset. We are sorry to hear that you were not satisfied with the comfort of your device. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to help improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
Fantastic
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Its a very good headphone ,and its essy to use for gamers
I would recommend this to a friend- Cons mentioned:Anc
Don’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working with anc on after a week, and it’s Bluetooth range is horrible
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Khan,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Wireless Gaming Headset. We are sorry to hear that your device will not power on and you are experiencing an issue with the Bluetooth connectivity. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Below I have provided a troubleshooting link to help resolve your issue.
Dell Alienware Headset Troubleshooting Link: https://url.dell.com/cdcb76
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Sound quality
Un comfortable for long time use
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Uncomfortable because probably too small for my ears but the do sound good
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings LonsterMonster,
Thank you for taking the time to leave a review of your Alienware gaming headset. We are sorry to hear that you are not satisfied with your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, we recommend using the toll-free number or chat link below to reach a member of our Dell Support Team.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Great headset
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works really well, only annoyance us using command center.
I would recommend this to a friendPoorly designed e-waste
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's a nice headset on first glance but the earcups fall off after a few months of regular use. I still have my steelseries arctis and my old logitech g930 (like 10 years old at this point) and they have outlasted this.
No, I would not recommend this to a friendGood product
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son. Really enjoy this present good quality …….
I would recommend this to a friendGood sound weird fit
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great headset maybe my ears are a wierd shape. There a wierd nub on the actaul speaker that sticks out and stabs me in the ear. Besides that great headset, so-so mic and alright ANC enough to block fan noise, nothing crazy. If the mic was better i would have kept them
I would recommend this to a friend