Customer Ratings & Reviews
- Model:
- AW920H-L
- SKU:
- 6517083
Rating by feature
- Value
Rating 3.9 out of 5 stars
- Quality
Rating 4.0 out of 5 stars
- Ease of Use
Rating 4.0 out of 5 stars
Customers are saying
Customers have good things to say about the sound quality, comfort, and long battery life of the Stereo Wireless Gaming Headset - AW920H. Many also appreciate its lightweight design and comfortable fit. However, some users experienced issues with the touch-based volume controls and occasional connectivity problems. The active noise cancellation (ANC) feature also received mixed reviews.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Connectivity
Bad connect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn’t stay connected said it was dead then full charge
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi JacobC,
Thank you for taking the time to leave a review of your Alienware wireless headset. We are sorry to hear that you are experiencing an issue with your device staying connected. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Returned in one day. Immediate NOPE.
|Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This headset is straight up dumpster juice. Touch controls worked seemingly at random… like once out of 10 tries it would respond but NEVER how you want. Try to adjust volume? It’ll turn the RGB on or off. Sound profile is harsh and shrill. Clamping force is WAY too tight. Command center software is LAUGHABLY bad. Firmware update issues. This headset should be recalled.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings skamikaze1983,
Thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are not completely satisfied with your device and made the decision to return it. That is not the type of product Dell intends to deliver, or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Wish I Bought Something Different
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I thought these were going to be the best headphones that I've purchased. I was disappointed from the moment I used them.
No, I would not recommend this to a friendToo quiet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First to start off I had to manually go to dells website to get the drivers for this headset because it would not work properly at all straigjt out of the box. After all the hassle, the headphones were terribly quiet even at max volume. One assumes that paying 200$ for a beadset would at least get you decent sound. Went back to my AW510h
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Perfect,
We value your feedback and want to thank you for taking the time to leave us a review of your Alienware Wireless Gaming Headset. We are sorry to hear that the quality of this headset does not meet your expectations. That is not the type of feedback we like to hear from our customers for the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell
Poorly built
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought these for my son for Christmas and they are already falling apart. The headphone headband design has a weak spot where it attaches to the headphone and has already come loose. The microphone is also starting to have issues. I’m usually pleased with Alienware products but these are junk. I wouldn’t buy again.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear JasonS,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are not completely satisfied with the quality of your device. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best Regards,
Summer@Dell
Trash
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worst headset I've ever owned. doesn't work with the dongle on my computer, which defeats the purpose of the boom mic. I basically have a mid-range Bluetooth headset now. Was hoping for more out of this.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi TrashHeadSet,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware Wireless Gaming Headset. We are sorry to hear that this device does not meet your expectations. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you still experience any issues, please reach out to us at: https://bit.ly/DellSupportTeam
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Audio is crackly
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like the fit, but the audio sounds crackly and strained.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear SBVenom,
We appreciate you taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are not completely satisfied with your device and the audio is not as expected. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
Done with Best Busy
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headphones broke after less than two weeks. I am absolutely tired of Best Buy selling me products that go defective. You have lost my business. I will never return. I have spent far too much money with you over the years to have products continue to fail in this manner.
No, I would not recommend this to a friendTerrible head set!!!
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would not recommend these. Alienware always makes great stuff, but they missed the mark on these. I did return these and kept using my old pair of Alienware headsets.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Nick,
We appreciate you taking the time to leave a review of your Alienware Wireless Gaming Headset. We are sorry to hear that you are not completely satisfied with your device and made the decision to return it. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you need further assistance, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
- Pros mentioned:Comfort
Very Comfortable Well-made Headphones with Mic
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wonderfully comfortable, well made and I love the sound. Microphone works very well.
I would recommend this to a friend Broken After 5 Months
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Already broken after 5 months. I enjoyed the experience but no reason it should already not work. Dell support is also non-existent
No, I would not recommend this to a friendBuilt for a child?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Every part of this was a downgrade from my last Alienware headset. The ear cups were too small and shallow, the headband was too stiff and gave me a headache within 5-10 minutes. Sound quality was alright (wired).
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Dfeuerv ,
We thank you for taking the time to leave a review of your Alienware Wireless gaming headset. We are sorry to hear that you are not completely satisfied with your device. That is not the type of product Dell intends to deliver or the type of feedback we like to hear from our customers. We have noted the details of your statement and will use them to improve current and future products.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
- Pros mentioned:Battery life
Awesome!
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.100% recommend this headset from Alienware, lasts a long time
I would recommend this to a friend Don't do it.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke within 3 weeks of purchase. Dell says to contact Best Buy for replacement, Best Buy says to contact dell for replacement. This is a joke.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear BelovedBeard,
Thank you for taking the time to leave a review of your Alienware Wireless gaming headset. We are sorry to hear that your device was broken upon arrival. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. We would love to help you. At your convenience we recommend reaching out to our Dell Support team with the toll-free number or chat link below.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Terrible Design!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Didn't even fit on my head...That's why the hinge breaks on them, you have to pull so hard to stretch them out!
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Mrschock,
Thank you for taking the time to leave a review of your Alienware Wireless Gaming Headset. We are sorry to hear that you are not completely satisfied with the design of your headset. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Don't waste your money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Really wanted to love this headset but it sounds average even less than average, Broken software also the mic or at least my unit sounds like i'm chewing it while in discord
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi Adham,
We value your feedback and want to thank you for taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that you are not completely satisfied with the quality of your headset. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products.
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell
Alienware dual headset
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.These headset for me became defective within a week and a half the day i bought them. I wouldn't recommend buying
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello XxErnesto25xX,
We appreciate you taking the time to leave a review of your Alienware wireless gaming headset. We are sorry to hear that your headset is defective. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products. If you come across further questions or concerns we recommend using the toll-free number or chat link below to reach a member of our support team.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Very No good Very No good Very No good Very No goo
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very No good Very No good Very No good Very No good Very No good Very No good
I would recommend this to a friendBrand response from YourDellTeam
Posted .Hi JWJW, We're sorry to hear about the difficulty that you had with Dell. This is certainly not the experience we like to hear from our customers. Please take a moment to call or chat with a Dell Support Representative at your earliest convenience so that they can help you with your concerns: https://bit.ly/DellSupportTeam. Chat or call: https://bit.ly/DellSupportTeam Phone number to Dell: 1-800-624-9896 Best, Jay@Dell
Avoid at all cost
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase ever.. avoid at all cost. This piece of junk broke of course it says non returnable
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey TheodoreS,
We appreciate you taking the time to leave us a review of your Alienware Wireless Gaming Headset. We are sorry to hear that your headset broke, and you were not able to return it. That is not the type of feedback we like to hear from our customers. We have noted the details of your statement and will escalate them to our quality team for improvements on current and future products. Below I have provided the toll-free number and chat link for our support team if you need further assistance.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
Perfect
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The best of the best!!!!The best of the best!!!!!!
I would recommend this to a friend