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Customer Ratings & Reviews

Your price for this item is $789.99
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The comparable value price is $2,799.99

Customer reviews

Rating 4.3 out of 5 stars with 140 reviews

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Rating by feature

  • Battery Life

    Rating 3.9 out of 5 stars

  • Speed

    Rating 4.8 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

86%would recommend to a friend

Customers are saying

Customers regard the x15 R2 gaming laptop's performance and graphics capabilities very favorably, with many praising its power and visual quality. However, some users experienced issues with overheating, battery life, and occasional keyboard problems. The laptop's noise level during operation was also a point of concern for a few customers. While the display and refresh rate received positive feedback, potential buyers should be aware of these reported drawbacks.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 6 Showing 101-120 of 140 reviews
  • Rated 5 out of 5 stars

    better than expected

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This has been a great laptop! I removed windows 11 and installed windows 10 though. I'm just not a fan of windows 11 yet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it best laptop for gaming and as gamer lover this was great laptop i got and doing much more.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware - x15 R2 15.6" 360Hz FHD Gaming Laptop -

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent computer to work and for gaming. Great customer service at pick up.

    I would recommend this to a friend
  • Cons mentioned:
    Keyboard

    Rated 2 out of 5 stars

    Unfortunately, not a good purchase this time

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was an open box purchase. Unfortunately, we had to return it because the keyboard does it work and applications didn’t want to open.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Super laptop

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    One of the best Alienware laptop. Everything performs perfectly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good laptop, premium feel, people starred at you 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs all my games perfectly, good look, switches display mode seemlessly for good battery life when not gaming

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing. Best laptop I have ever bought. Alienware is at the top of the food chain

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome Computer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have always had a good experience when dealing with Best Buy and Alienware computers.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Alienware laptop

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this computer. Doe’s absolutely everything I could want and need

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing deal as always

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing product, best buy is always able to put a smile on my face for that!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Looks great but horrible execution

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Skip the laptop and go with another brand. Updating is a major headache. It always freezes for days at a time and the only way to complete it is a hard reset.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent notebook

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent notebook to play all king of games!!!!!,

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great computer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This computer is excellent. I edit a lot of photos an graphics card is great!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gaming laptop was purchased for our son along with a gaming mouse!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Laptop a lot of power

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this Product I have alien word for myself to

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good great and the remaining and all the rest

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Will come back to this location

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome laptop awesome price. Great customer service.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gaming!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it!!!! What an experience! Fu, Fun, Fun!!!!

    I would recommend this to a friend
  • Cons mentioned:
    Heat

    Rated 5 out of 5 stars

    Best gaming laptop!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best Gaming Laptop I have ever owned. Cooling fans are a little loud but not a problem at all because it is needed for the i9. This laptop is everything I expected and more.

    I would recommend this to a friend