Customer Ratings & Reviews
- Model:
- AWX15R2-9301WHT-PUS
- SKU:
- 6522503
Rating by feature
- Battery Life
Rating 3.9 out of 5 stars
- Speed
Rating 4.8 out of 5 stars
- Display
Rating 4.6 out of 5 stars
Customers are saying
Customers regard the x15 R2 gaming laptop's performance and graphics capabilities very favorably, with many praising its power and visual quality. However, some users experienced issues with overheating, battery life, and occasional keyboard problems. The laptop's noise level during operation was also a point of concern for a few customers. While the display and refresh rate received positive feedback, potential buyers should be aware of these reported drawbacks.
This summary was generated by AI based on customer reviews.
- Cons mentioned:Battery life
Super Fast
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Super fast ! I can’t setting energy save battery not enough like the back lights on the cover I can’t find plastic covers to protect the laptop
I would recommend this to a friend Security Risk?
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks really cool, but did not function as expected. I bought open box and the wifi chip was defective. Even during the setup process it would constantly disconnect and reconnect to the wifi. I updated all the drivers, tried a few manual fixes and after 8 hours I gave up, returned it and bought an Aurora 15 desktop. I had driven over 2 hours 1 way to pick this up. In total I had over 12 hours of time invested into this laptop and at the end of the day it did not function properly. On top of that 2 best buy wifi networks were saved inside the pc, therefore it was not properly reset during the refurbishing process before best buy sold it, which is a major security risk for anyone working with sensitive projects.
No, I would not recommend this to a friend- Cons mentioned:Keyboard
Dead Keyboard
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Keyboard died after one day, do not recommend Alienware Laptops. Worked great until keyboard completely stopped working, tried resetting the laptop and updating BIOS and drivers and still wouldn't work. Returned it after three days.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear Mark,
We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you have come issues with the keyboard on your Alienware x15 R2 laptop and decided to return this system.
Feedback like yours will help us to improve our current and future products and services. We can assure you that Dell takes pride in manufacturing quality products.
Even if this particular product was not the right fit for you, we hope that you will consider Dell in the future when you make your next system purchase.
You can contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Katarina@Dell
Dell has a lot of problems, don't buy!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst headache ever: after one year in the Best Buy repair, and they want almost the same price as a new one to fix, no warranty
No, I would not recommend this to a friend- Cons mentioned:Heat
Alienware X15 2022 Model
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.X15 overheats has bad air flow control and you can’t game too long with it. Eventually it will burn itself out and become unusable not worth the price I pads for and I’m going to return it and go for an exchange.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear King,
We appreciate you taking the time to leave us your review. Your feedback is valuable to us at Dell. We are sorry to hear that your Alienware X15 Gaming Laptop is running warmer than you expected. It's important for us to hear about inconsistencies in our products for consideration of future development. To help you with the heating issues that you are having, I have provided troubleshooting steps with the full article below that can resolve the issue.
Here are the steps to troubleshoot your heating issue:
1. Update the system BIOS.
2. Configure Alienware Command Center.
• Open Alienware Command Center
• Set the Active System Theme - Thermal as Performance Mode
3. When the system boots up, using the preinstalled software Dell SupportAssist run the stress test.
• Dell SupportAssist > Hardware Checkup > CPU > CPU stress test
4. Launch the Alienware Command Center, go to Fusion, and monitor the CPU frequency.
• The CPU peak temperature should be less than or equal to (≤) 100 ℃
• When under high stress, the system average temperature can be expected to be less than (≤) 100 ℃
• Note: The CPU average temperature can be expected to reach 95 ℃ under cool mode for the Alienware m15, m17, and x17 systems
Resolving a high temperature or overheating issue: https://dell.to/3F25rqN
If you still experience any issues after you have finished troubleshooting your laptop using the steps above, please reach out to us at: https://bit.ly/DellSupportTeam
We recommend that you contact Dell directly with the information below if you need further assistance.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Pros mentioned:Performance
Decent gaming laptop
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My son loves this new laptop. There doesn't seem to be anything yet it can't handle.
I would recommend this to a friend Nice gaming laptop
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love this gaming laptop. Its small amd thin but powerfull
I would recommend this to a friend- Pros mentioned:Graphics
Nice but not enough
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I liked the design but not how it wotks. You can’t upgrade it .
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Greetings S7ALKER,
We appreciate you taking the time to leave a review of your Alienware X15 R2 gaming laptop. We are sorry to hear that you are not completely satisfied with the upgrade availability on your device. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. We have noted the details of your statement and will use them to improve current and future products.
If you continue to experience issues, please reach out to Dell Support directly by using the information provided below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896
Best,
Summer@Dell
Received a tampered item
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had ordered an Open Box Excellent but received something with multiple dents, screws dangling out, windows not fully restored and bestbuy did not disclose that the laptop had parts changed twice. The videofan wasnt working. During the return, it felt like a depressing experience.
No, I would not recommend this to a friend- Cons mentioned:Keyboard
Lemon
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’ve had a terrible experience with this laptop. After two weeks, the keyboard failed. Four days spent with Dell customer support, their solution was a complete clean install of the system. When that didn’t work, it took another week before a technician came out, and was still unable to solve the problem. I now have at least another three day wait for a part to come in, and a technician to be scheduled. I’ve lost almost two weeks worth of work with this laptop. I’ll never be purchasing a Dell or Alienware again.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Dear LucasH,
We value your feedback and want to thank you for your review of your Alienware x15 Gaming Laptop. We are sorry to hear that your keyboard failed shortly after purchase. That is not the type of product Dell intends to deliver. We are certain that our technician will get your device repaired. In the meantime, if you need further assistance we recommend using the contact information provided below to reach our Support Team.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
- Pros mentioned:Speed
Alienware x15 R2 OS corruption
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst pc experience of my life. I don’t know if it’s my luck or Alienware is truly that bad. I have had this laptop for less than a month. The OS has corrupted twice due to updates. I’ve spent hours installing my software and things that I have used, to only get a blue screen of OS failure due to the computer just updating. Best Buy has fixed it once already and then another update happened the next day I got it back and it corrupted ! It’s a shame because the computer is lightning fast…
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hi There DavidL,
We appreciate you taking the time to leave a review and provide feedback on your Alienware x15 Gaming Laptop. We are sorry to hear that you are experiencing an issue with the BSOD. That is not the type of product Dell intends to deliver. Below I have provided steps to help resolve your issue.
Here are the steps to help resolve your issue:
1. At the desktop, click the Search the web and Windows box and type "problem reports".
2. Select View all problem reports viewing a list of errors that have occurred on your computer and possible solutions for them, such as updating drivers, flashing your system BIOS, or checking for updates to the software.
3. Under the Source column, look for Windows and under Summary, look for Shut down unexpectedly.
4. Right-click the line item and select Check for a solution.
We'd also suggest checking to make sure that your software and drivers are up to date on Dell's Product Page here: https://dell.to/3xcCmaM
You can read the full article on solving PC blue screen issues here: http://dell.to/2u98Cct
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Regards,
Summer@Dell
Open box = gambling
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this open box and the battery would die in less than an hour. Whoever evaluated this open box needs to get a new hobby.
No, I would not recommend this to a friend- Cons mentioned:Keyboard
Lemon
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased this laptop and received it on 12/23. Worked great for about a week, then I go to turn the laptop on today, and the keyboard stopped worked altogether. No lights or keys responding. Definitely not what I am expecting from a laptop of this price. Returning it ASAP.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey JosephS,
Thank you for taking the time to leave a review of your Alienware X15 Gaming Laptop. We are sorry that you are experiencing an issue with your keyboard. Before you make the decision to return it, I would like to offer you a solution to help resolve your issue.
1. On the BIOS (System Setup) screen, click Post Behavior.
2. Click Fn Lock Options.
3. Read the information as to what the options are, and make the wanted selection.
4. Click Exit.
5. Confirm saving the changes.
Your computer restarts now.
1. On the BIOS screen, press the Right Arrow key until the Advanced menu is highlighted.
2. Press the Down Arrow key until Function Key Behavior.
3. Using the Up or Down arrows, select the wanted Function Key Behavior default, and press the Enter key.
4. Press the Right Arrow key until the Exit menu is highlighted.
5. Press the Down Arrow key until Exit Saving Changes or Save Changes (or similar wording) is highlighted, and then press the Enter key.
6. Press the Enter key on Yes to Save Configuration (or similar wording).
Keyboard Troubleshooting Link: https://dell.to/3PZmpMu
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell
Didnt work brand new
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I didn’t even have it fid a week and the cou fan didn’t abd the command center didn’t work to
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey Kazz,
Thank you for taking the time to leave a review of your Alienware X15 Gaming Laptop. We are sorry to hear that you are experiencing an issue with your device not functioning properly. That is not the type of product Dell intends to deliver to our customers or the type of feedback we like to hear. We would love to help you resolve your issue but will need a little more information. Below I have provided the toll-free number and chat link for our Dell Support Team. We recommend reaching out to us so that we can help you at your convenience.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Sincerely,
Summer@Dell
Seeking partial refund
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Item damaged seeking partial refund screen got scratchs.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hey GopichandreddyK,
Thank you for taking the time to leave a review of your Alienware X15 Gaming Laptop. We are sorry to hear that when you received your device that your screen was scratched. That is not the type of product Dell intends to deliver to our customers, or the type of feedback we like to hear. We have noted the details of your statement and will use them to improve current and future products. At your convenience we recommend using the toll-free number or chat link below to reach a member of our support team.
Should you need further assistance; we recommend that you contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell: 1-800-624-9896.
Best,
Summer@Dell
- Pros mentioned:Display, Graphics
Great deal with the Clearance Price
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This laptop is sleek lookingvand performs all the duties I throw at it very well. Although I would of liked more usb ports, a USB hub easily solved that problem. Display is amazing.
I would recommend this to a friend - Cons mentioned:Heat
Runs hot, but still fast.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As stated in the title, this laptop thermal throttles and runs hot, but I still score between 17,000 and 17,750 on Cinebench R23. Good laptop, and if they can ever control the heat in this chassis, this laptop will be killer. My battery life is great too. I get around 6 hours of life. Sometimes I will get 7+, but that's not normal.
I would recommend this to a friend - Pros mentioned:Speed
Great Computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great computer, fast, silent and clean. I wish it was cheaper
I would recommend this to a friend Nice and cheap
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nit having to full proce for same wuality is perfect
I would recommend this to a friendGreat choice
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.One of the best Laptops, this is my 2nd y have good comments.
I would recommend this to a friend