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Customer Ratings & Reviews

Your price for this item is $1,735.99
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The comparable value price is $2,699.99

Customer reviews

Rating 4.3 out of 5 stars with 100 reviews

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Rating by feature

  • Battery Life

    Rating 3.8 out of 5 stars

  • Speed

    Rating 4.7 out of 5 stars

  • Display

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers appreciate the x15 R2's performance, comfortable keyboard, and robust build quality. Many also praise its fast SSD, high refresh rate display, and relatively light weight for a gaming laptop. However, some users point to the shorter battery life and tendency for the device to become warm during extended use as significant drawbacks. The display quality also receives positive feedback.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 4 Showing 61-80 of 100 reviews
  • Rated 4 out of 5 stars

    Good but a bit over priced for the specs.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good but you can get the i9 version with 32GB of Ram for a few more bucks. The screen is nice and having advanced Optimus makes it better. This will run anything you can throw at it and is very portable. I Would just wait until the better spec'd unit goes on sale since the Ram isn't upgradeable.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Amazing!!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    From x14 to x15 love this laptop it’s amazing and one of my best purchases yet… for business and gaming lol

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Keyboard, Ssd
    Cons mentioned:
    Battery life, Cooling
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Out of this world Alienware

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have a lot of various laptops, gaming ones included, and this one takes the cake. Alienware really knows what they are doing. Aesthetically I like the design. It just looks like a fast laptop. The screen is nice and clear, there are a lot of the gaming lights around it, it's light but durable with smooth, silky, stain resistant finish. I like how you are able to customize all the lighting from the keyboard to the alien heads to the ambient light. I'd have to say my favorite part is the ambient light in the back. I think it makes it look cool but also makes the screen easier on the eyes. Some things of note that are typical with most gaming laptops is that it's battery life is not good during gaming. If you plan on gaming plan on having it plugged in. That being said, when you have it in battery saver mode and just doing non intensive activities it has really good battery life. Another thing is heat. Of the gaming laptops I thought this one does a really good job at dissipating heat but it still does get warm. With gaming the graphics were crisp and smooth. I didn't notice any artifacts or jitter during fast scenes. Everything boots fast with the SSD. The keyboard feels nice and is responsive. I used a Bluetooth mouse to make game play easier. It has really good immersive sound. The fans are pretty quiet. If you pay attention you'll hear them but they aren't loud enough to disengage you. I'd recommend this laptop for gaming or anything even though it's overkill. Everyone that's seen it or I've talked to about it are jealous and want one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Gaming Computer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Computer For Gaming and For whatever you need a computer for.

    I would recommend this to a friend
  • Cons mentioned:
    Cooling

    Rated 4 out of 5 stars

    Very good laptop!

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The specs on this laptop are pretty decent for the price. It ran pretty much every game I threw at it with no issues. The only con I can give is that thermals are very, very hot. Even when doing Windows Updates or MS Word. Make sure you get a laptop cooler with this.

    I would recommend this to a friend
  • Pros mentioned:
    Build quality, Refresh rate, Ssd
    Cons mentioned:
    Battery life
    Tech Insider Network Member

    Rated 5 out of 5 stars

    Powerful and Priced Right For What You Get

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    Tech Insider Network Member
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This laptop from Alienware has 16GB of memory, a micro SD card reader, HDMI and USB-C port. It also comes with a 1TB SSD hard drive, meaning you will be able to load a few games on here with plenty of room to spare. If you are looking for a great refresh rate in a laptop this has an FHD 360 Hz display, which is one of the fastest refresh rates out there. Add to that a NVIDIA GeForce RTX 3070 8 GB memory graphic card and you will fall in love with the graphics and game play. You will get clarity and an array of vibrant colors. The sound of this laptop is pretty good also. It is great for game play and movies at any volume, and it has some volume. If you are looking for a great sound for music, you may want to invest in a good headset. But as far as sound goes for a laptop, it is really decent. The processor on this laptop is great for playing games. I have played a few demanding games with this and it ran pretty smoothly. The battery life on this is like many other gaming laptops, you will want a plug nearby if you play for extended periods. This is a great gaming laptop for the price. You may consider the price a bit high, but consider what you are getting with this particular laptop. It is high-powered enough where it needs to be and works great with most all games and having a 1TB SSD card is a big plus in my book. It has everything I could want in a really good gaming laptop.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product. The best thing i ever bought!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Sleek and easy

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it! Its a good bang for my buck. I bought an open box and have had it a month or so now. No problems!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Runs anything I throw at it, even in high settings. Excellent gaming laptop

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Can’t go wrong

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was just as described. Excellent. The last computer I bought was an Asus and it was terrible.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth the price

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great for the value. Fast and does everything I need with no wait time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good one for the price.

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The item is good so far. its heating up and some loud noise though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Easy use

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to set up and connect to my other android devices.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great gaming laptop

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A great gaming laptop option for the price, both new and open box are great option to consider.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I really enjoy best buy products all the time are the best

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great piece of machinery

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Top tier gaming laptop, great for game fanatics just make sure to set the fan on high

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good laptop

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop. Good value. I like the look and it works well. I got an open box at a great value.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Amazing laptop but

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great laptop but my keyboard isn’t working properly and I am still trying to figure out how to get a replacement since the closest Best Buy is about 3 hours away

    I would recommend this to a friend
    • Brand response from YourDellTeam
      Posted .

      Hi Elio,
      We appreciate you taking the time to leave a review of your Alienware x15 gaming laptop. We are sorry to hear that you are experiencing an issue with your keyboard not functioning properly. That is not the type of feedback we like to hear from our customers, or the type of product Dell intends to deliver. Below I have provided a troubleshooting link to help resolve your issue.
      Keyboard Troubleshooting Link: https://rb.gy/i77tic
      If you need further assistance, we recommend using the toll-free number or chat link below at your convenience to reach a member of our Dell Support Team.

      Chat or call: https://bit.ly/DellSupportTeam
      Phone number to Dell: 1-800-624-9896

      Best,
      Summer@Dell Dell

  • Rated 5 out of 5 stars

    Owned for 2 months

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only complaint is how hot it gets. It’s a beast ….

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gamer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it very fast and really good for those who like to play games

    I would recommend this to a friend
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