Customer Ratings & Reviews

This is the best lap top i ever bought. Works great

Best laptop on the market today to play pc games..

Excellent comdition, but packaging, quick delivery.

Great laptop. Fantastic Alienware, definitely a must have.

Great laptop runs it all. Sturdy. Sexy. Sleak. Etc.

rtx 3080 seems less working horse then 1080ti overheat level totally not good (74 degrees of Celsius like visiting sauna) with low graphic settings in games

Very happy with my purchase! Always happy with best buy

My son loves this laptop. Of course he is a gamer.

Excellent...10-10 super fast and efficient. Very good

is super fast i love this pc is the best gamer laptop

you can not use the 360 Hz cuz your screen will go black and it was advertise than the key will lite up the secondary function its not true

The product is good but the problem is it’s to Heavy and finding a backpack for this product is tough

Great laptop except that the keyboard would sometimes stop working and I needed to restart the whole thing.

I’ve had this laptop going on four months now and it periodically freezes while doing regular task while on the desktop. There have been a lot of instances where I might be watching a video on my computer with another tab open, and then all of a sudden the computer will freeze. I cannot bring up task manager, I can only move the mouse around the screen but I can’t close or open any programs. If I attempt to force shut down the computer, the Alienware Power button will just glow yellow and the computer would completely freeze at that point, no cursor movement or anything. It is only then that I will literally have to unplug my computer and just let the battery drain all the way out completely in order for the laptop to shut off.

The X17 is a monster of a gaming laptop that will meet all your needs. This is a desktop replacement sized laptop, meaning it is BIG and it is not lightweight when compared to your typical laptop. However, if you want to game with high FPS you need power, and that powers comes at the cost of size and weight. Fortunately, the X17 is aesthetically pleasing and powerful to compensate for the large footprint. The RTX 3070 has 8GB of GDDR6 which will handle everything you throw at it on medium to high settings. Now, the 1080P screen might be a drawback for some but it is a necessary evil to attain high FPS in game. Every game I played worked without any issues. Tomb raider, Overwatch, Doom, Call of Duty Warzone all played on high settings with no issues. None of the games touched the 360 FPS framerate, but if I had lowered the graphic setting in Overwatch I could have come close. In addition, I hooked up the X17 to my 70 inch 4k television and found that I had to keep the settings at 1080P or else I would notice input lag on first person shooters, fighting games, and racing games. The sound out of the laptop speakers weren’t anything special, but definitely enough to watch some videos or listen to music. When I game I tend to wear headphones or a headset so this isn’t an issue for me. The keyboard isn't anything I think was special but it gets the job done, is backlit (a must) and is RGB! Last but not least, the thermals on the X17 are better than any other gaming laptop I have used. Whatever thermal techniques they used to achieve such cooling in this package works well and I hope they continue to implement it. Now on to the one con I have and it is a weird one that involves my iPhone 13 Pro (and possibly any iPhone 12 and newer). When I place my iPhone 13 Pro to the right of the trackpad, the display and keyboard turn black (no backlight on the keys either) and unresponsive. The only place this happens is the space between the right of the trackpad and the space below the arrow keys. I tried this with a Galaxy S21 and an iPhone 11 pro without the same issue. The only thing I can think of that could be doing this is the magsafe magnets on the iPhone 13 Pro. There could be a connector or something that is reacting to the magnet in the iPhone 13 Pro that is in this specific area of the X17. I found this by accident since I normally place my iphone on either side of the trackpad when I use an external mouse and keyboard. Unless that weird issue I described above impacts you then I highly recommend this gaming laptop. You can easily hook it up to a monitor, mouse and keyboard at home and take it with you wherever you need to go!

Has usually a lot of bugs and for the price i paid for it, shouldnt be having those problems.

The Alienware X17 is definitely one of those gaming laptops you get the sense is always going to be more comfortable on a desk than it is in your bag. It’s large, heavy, and quite clearly unconcerned about that fact. The overriding concern here seems to be to maximize gaming performance, no matter what that might cost. It’s a refreshingly straightforward design philosophy, though it’s certainly not without its drawbacks. The first thing that struck me when I took the laptop out of its box was the heft. It’s a bit on the heavy side even by the standards of 17” laptops, likely owing to how much of the frame and case is made of metal instead of plastic. To its credit it is also surprisingly thin, though even with that I have my doubts that I’d want to regularly be carrying this around with me. Build quality feels very solid overall with no flex in the frame and decently torquey hinges for the monitor, and the case is easily opened for cleaning/upgrades. Unfortunately it is a bit of a fingerprint magnet and I started seeing visible signs of wear on a few of the keycaps after just a couple days of typing, so if you want to keep it looking like it just came out of the box you’ll definitely need to work at it. Aesthetically it’s about what I’ve come to expect from Alienware. The case is very sleek and has a bit of a Cyberpunk vibe with the white case and Neon-esque light bar around the rear IO. There’s also plenty of RGB and a wide variety of colors to choose from to customize the unit, though it is undercut slightly by the fact that it’s all run through Alienware’s somewhat dated implementation. There are only a few effects to choose from and they all look decidedly jerky in action, which feels a bit out of place for a gaming laptop in this price range. That said it does offer a very wide range of colors to choose from and static lighting looks pretty good, so maybe a future software update can do something about that. And even with the lights off, the contrast between the white and black elements in the case is plenty striking. It’s a laptop that’s designed to turn heads, and it’s good at it. Which brings me to the most important part of a gaming laptop: the hardware that runs it. The X17 is banking on two things to deliver a premium experience here: an impressive selection of premium parts attached to a cooling system that seems to border on overkill. The X17 features 4 blower fans to circulate air within the chassis as well as a propriety gallium based thermal compound they’ve billed as “element 13.” Cooling is one of the most important parts of a gaming machine, and one of the hardest to squeeze into a laptop. In theory, going with that many fans should let the machine sustain peak clock speeds for both the GPU and CPU much longer, resulting in more stable framerates at higher quality. Unfortunately, despite my best efforts, my experience has been a bit mixed. In synthetic benchmarks the laptop seems to do very well, handily beating another laptop with similar specs I compared it to. When I was actually playing games like Cyberpunk 2077 though, the difference in performance seemed considerably more narrow. In a few cases the other laptop (with only two fans and a less powerful CPU) actually beat the X17’s framerates. Based on the temperatures I recorded it seems that even with the improved cooling it’s still very easy for the 3070 to start thermal throttling with the most demanding titles. Slightly older games like Shadow of the Tomb Raider did a bit better, but it seems that even with the improvements made there is still some work to be done to address the difficulty of keeping high powered laptops cool. That said there may be a fringe benefit to this system. With four blower fans, the static pressure within the cooling path should be high enough to slow down the rate at which dust builds up inside it, potentially extending the laptop’s lifespan. The rest of the hardware is generally very good though. The screen doesn’t have the best black levels but more than makes up for it with a blisteringly fast 360hz refresh rate. The keyboard on the model I received didn’t have the fully mechanical keys some models advertise, but still felt pleasantly tactile while typing and gaming. And the I/O is very generous with everything you might need for everyday use or more demanding applications like PCVR headsets. The only downside is that apart from the power jack it’s all on the rear of the laptop – which I’ve come to realize is more than a little annoying for everyday use. There’s no really easy way to plug in a flash drive or the like without closing the laptop and flipping it around, at which point you realize that the lighting around the ports is designed in such a way that it’ll make it almost impossible to pick out something as small as a USB port in a dark room. I know that space is no doubt at a premium inside this thing, but if Dell’s engineers could figure out a way to move a USB-A or C jack around to the side in future versions it would be a lot easier to work with. The drive and RAM are also nothing too special – which I suspect is one of the reasons the system only scored middling benchmarks in my testing – but they’re both socketed and thus could be relatively easily swapped out with enthusiast grade parts for anyone looking to unlock the full performance the CPU and GPU. Given how many machines these days are switching over to using a mix of soldered and socketed parts, this is a very welcome addition. Finally, I’d like to talk a little bit about how the machine is to use for non-gaming tasks. With the kind of hardware it’s got it could be a very potent machine for video editing, AI development, or just inspiring envy in your fellow database admins with how quickly it can complete a lookup operation. And I was very pleased to see that they actually included a webcam capable of doing facial recognition for your Windows login, something that works very well on Windows 11. That said… it’s also quite clearly a gaming laptop first. It’s got a decently large battery in it, but everything just draws so much power that it runs out fast even on eco-mode. After seeing gaming laptops that can deliver 16+ hours of light use I was a little shocked to find this one asking to be plugged in after just three hours of web browsing and light media consumption – and if you want to actually game on it you should expect the battery to be gone in about thirty minutes. You could probably extend that a little by attaching a power bank to one of the USB-C ports, as it appears it does support USB charging to some degree, but I wouldn’t expect that to give you more than a few minutes given how low the wattage of USB chargers are compared to the hefty power brick that comes with it. Overall, while the X17 may not be the best gaming laptop money can buy it’s still a highly capable unit with a lot to recommend it as a desktop replacement for the habitual gamer. It’s probably not going to be my daily driver given how heavy it is, but it’s definitely going to be the machine I bring to the next LAN party I attend.

Alienware is garbage in my opinion. All hardware is trash and does not perform or hold up even with extreme care. I have purchased a lot of Alienware stuff only to experience issues that cause me to bring in laptop 4 times for service and two premium gaming mouse that broke. Went to Best Buy the the Alienware mouse in display was also broken. This is a way overpriced good looking laptop other than that get ready for returns and service requests on top of frustration for wasted time and money

Bought one and had issues whenever I put my hand over the keyboard the screen shuts off, took it into geek squad and they could not believe what they were seeing, exchanged for another one and it was the same thing. They said it must’ve been a bad batch. But for the price your paying for this laptop it shouldn’t be like that

I hate the keyboard/mouse pad on this unit. The keys are not very responsive and neither is the track pad.