Customer Ratings & Reviews
- Model:
- AWX17R1-7996WHT-PUS
- SKU:
- 6464985
Rating by feature
- Battery Life
Rating 3.8 out of 5 stars
- Speed
Rating 4.7 out of 5 stars
- Display
Rating 4.4 out of 5 stars
Customers are saying
Customers have good things to say about the x17 R1's performance, especially at 1080p, its effective cooling system, and the impressive speed of its SSD. Many appreciate the laptop's design and the large, high refresh rate screen, although some find the battery life could be improved. The keyboard is also generally well-received.
This summary was generated by AI based on customer reviews.
Not ram upgrade
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s says that u can upgrade the ram and has slots I opened and it was none slots to upgrade
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Joker,
We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear you are not too happy with your Alienware gaming laptop because it is not possible to upgrade its RAM.
All Alienware X17 R1 models come with two RAM slots that can be upgraded if the memory configuration is not already maxed out.
Please see the link to the product page for a more detailed description and specifications for this product.
Product Page: https://dell.to/3hQjqpg
If you have any questions or concerns about this product, please use the information below to contact Dell at your earliest convenience.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896
Great computer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was great for about a week before the GPU fried. The GPU does run very hot.
No, I would not recommend this to a friendBrand response from YourDellTeam
Posted .Hello Josh,
We would like to thank you for taking the time to provide us with your feedback. We are sorry to hear that you are not 100% satisfied with your Alienware x17 R1 gaming laptop because it is overheating.
Below I have provided troubleshooting tips with the full article that can help resolve the overheating issue:
1. Make sure the system is in a well-ventilated area.
2. Use laptops on flat surfaces to improve airflow. Hard table tops are recommended and avoid using any type of cloth or any other soft material under the laptop.
3. For desktop systems make sure there is enough clearance around the system to allow the air to flow. If the system is in an enclosure try to move it to a more ventilated area for testing.
4. Check that the air vents are clean and that there is nothing obstructing them.
5. Update your system BIOS to the latest available on Dell Support Site.
6. You can reset your BIOS settings to undo any changes that could be causing the system to overheat.
7. Disable NVIDIA G SYNC and run a stress test using SupportAssist.
8. Navigate to the Thermal Controls in the Alienware Command Center, which is found under the Fusion tab. There you can adjust the thermal control of system fans and change the status of active venting. This link is for the Alienware Command Center Quick Guide, where you can find a video to explain how to use the Manual Mode for the Thermal Controls: https://dell.to/3nZtYDm.
Alienware System Overheats or Shuts Down: https://dell.to/3nmRfiZ
If the issue with your gaming computer is still not resolved after utilizing the troubleshooting options above, please contact the Dell Support Team at 1-800-624-9896 for further guidance.
Best,
Katarina@Dell
Should you need further assistance, you can contact Dell directly with the information below.
Chat or call: https://bit.ly/DellSupportTeam
Phone number to Dell 1-800-624-9896