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Customer Ratings & Reviews

Altec Lansing - True Evo Wireless In-Ear Headphones - Black-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 85 reviews

80%
would recommend to a friend

Pros

Cons

Customer ratings & reviews

Page 1, showing1-4 of 4 Reviews mentioning:
connections
  • Rating: 3 out of 5 stars

    Poor Connection

    Posted
    TexasTacoLover
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I'm a Best Buy employee, so I got these for even cheaper than the listed price. That being said, I still returned them. I never had a problem with the sound quality or battery life, I felt that both were great for the price. My biggest complaint about this item is the bluetooth connectivity. I run often, and I'm able to pair my headphones to my Vivoactive Smartwatch. While I'd be running, my watch would maintain a great connection, but when I dropped my arms while I'd be resting, the connection would become choppy and cut in and out. The same thing would happen with my phone. If I put my phone in my back pocket, the headphones would start to lose the connection. Great headphones, but maybe hold off on getting this pair unless you're going to have your phone strapped to your bicep everytime you use them.

    No, I would not recommend this to a friend

  • Rating: 5 out of 5 stars

    Easy to use

    Posted
    Eyedoc
    • Verified PurchaserVerified Purchase
    • My Best Buy® MemberMember

    I tried another witeless had there were connectivity issues. This always connects and has good sound for the price. Recharging case is a nice feature also.

    I would recommend this to a friend

  • Rating: 2 out of 5 stars

    Great item But had a bad experience

    Posted
    CARLOS
    • My Best Buy® MemberMember

    I bought this earbuds to use them while working after a week of using them I notice a smell of burn plastic comming from the earbuds. After this the connectivity of between the phone and the earbuds became unstable. I could not listen to a minute song without them disconecting more than 15 times. I decided to take them back to the store because I was afraid of the earbud exploding on my ear or while charging in my pocket.

    No, I would not recommend this to a friend

    • Brand response

      AltecLansingCustomerServ

      Thank you very much for reaching out. We're extremely sorry to hear about this and would be happy to help. Please contact us at support@alteclansing.com or at 1-855-292-4087. AltecLansing

  • Rating: 2 out of 5 stars

    Wouldn't buy again

    Posted
    AstuteLady
    • My Best Buy® Elite MemberElite Member

    I bought these earbuds desiring a "true" wireless experience to enjoy music and conversation, without paying a mortgage for them; so I decided on these....BIG MISTAKE Upon initial glance at the description, these appeared to have some of the major features I desired in an earbud, beyond the basic functions that even the most inexpensive earbud performs. Well, that was not the case with these earbuds. I've owned several bluetooth products and earphones and have yet to encounter, even in the most simplistic, one that didn't have volume and music playback control. Amazingly, given the price asked for this product it doesn't perform those simple tasks. I've had these less than a year, and they've been replaced 3 times. Reason being is the connectivity on these earbuds is horrible. I've had my phone less than 10ft from me as I listened to music, and the connection is constantly fading in and out. I've called customer service about this issue, thinking maybe there was a driver I could download as you could with Jawbone that would fix the problem. However, service just sends a new pair with the same issue never solving the problem, and the issue isn't with my phone(GalaxyS8). I don't have any of these shenanigans with my less expensive earbuds. My 19.99 buds have maintained my music connection with my phone being in the house, and me outside at my car far beyond 30ft. I'm unable to even walk to the other side of the room without the connection of these Evo buds fading in and out. The sound quality is ok, but that in no way compensates for the other issues. What good is having a decent sound quality if you can only hear it SOMETIMES?? I agree with the others after a period of time these buds do hurt your ears, and only the inner ear piece is changeable. Granted these aren't the most expensive earbuds on the market, but depending on when you purchased them the price isn't minute. Had I known then what I know now I would've NEVER made this purchase.

    No, I would not recommend this to a friend

    • Brand response

      AltecLansingCustomerServ

      Hi there, thank you for reaching out. We're very sorry to hear about this and would be happy to help! Please contact us at support@alteclansing.com or at 1-855-292-4087 AltecLansing