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Customer Ratings & Reviews

Altec Lansing - True Evo Wireless In-Ear Headphones - Black-Front_Standard

Customer rating

Rating 4.2 out of 5 stars with 87 reviews

79%
would recommend to a friend

Expert rating

Rating 4 out of 5 stars with 2 reviews

Pros

Cons

Customer ratings & reviews

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Page 1, showing1-7 of 7 Reviews
  • Rating: 2 out of 5 stars

    Wouldn't buy again

    Posted
    AstuteLady
    • My Best Buy® Elite Member

    I bought these earbuds desiring a "true" wireless experience to enjoy music and conversation, without paying a mortgage for them; so I decided on these....BIG MISTAKE Upon initial glance at the description, these appeared to have some of the major features I desired in an earbud, beyond the basic functions that even the most inexpensive earbud performs. Well, that was not the case with these earbuds. I have owned several bluetooth products and earphones and have yet to encounter, even in the most simplistic, one that didn't have volume and music playback control. Amazingly, given the price asked for this product it doesn't perform those simple tasks. I have had these less than a year, and they've been replaced 3 times. Reason being is the connectivity on these earbuds is horrible. I've had my phone less than 10ft from me as I listened to music, and the connection is constantly fading in and out. I've called customer service about this issue, thinking maybe there was a driver I could download as you could with Jawbone that would fix the problem. However, service just sends a new pair with the same issue never solving the problem, and the issue isn't with my phone(GalaxyS8). I don't have any of these shenanigans with my less expensive earbuds. My 19.99 buds have maintained my music connection with my phone being in the house, and me outside at my car far beyond 30ft. I'm unable to even walk to the other side of the room without the connection of these Evo buds fading in and out. The sound quality is ok, but that in no way compensates for the other issues. What good is having a decent sound quality if you can only hear it SOMETIMES?? I agree with the others after a period of time these buds do hurt your ears, and only the inner ear piece is changeable. Granted these aren't the most expensive earbuds on the market, but depending on when you purchased them the price isn't minute. Had I known then what I know now I would've NEVER made this purchase.

    No, I would not recommend this to a friend

    • Brand response

      AltecLansingCustomerServ

      Hi there, thank you for reaching out. We're very sorry to hear about this and would be happy to help! Please contact us at support@alteclansing.com or at 1-855-292-4087 AltecLansing

  • Rating: 2 out of 5 stars

    Nice and loud. Downhill from there.

    Posted
    DrOminous
    • My Best Buy® Elite Member

    I purchased the Altec Lansing True Evos after my dog ate my Samsung IconXs (2018). I wanted to get a replacement but I also wanted to try something else to, hopefully, avoid some of the connection issues I was having. I once owned a pair of Jaybird Runs and the Altecs seemed very similar so I decided to give them a try. They were louder than the Jaybirds but not as high of a sound quality. I did like that the case was capable of wireless charging but I thought the case was a tad large. The headphones seemed to fit well and were only mildly uncomfortable over longer listening sessions. The deal breaker was the connection issues. Every time you take the buds out of the case you must manually turn them on and manually connect them to the phone. Not to compare them to the the Runs again but when they were removed from the case they powered on and connected automatically. My purpose for getting "True Wireless" earbuds was for quickly being able to put them on and take them off throughout the day. The act of having to reconnect them every time is a deal breaker. They are going back tomorrow.

    No, I would not recommend this to a friend

  • Rating: 2 out of 5 stars

    Great item But had a bad experience

    Posted
    CARLOS
    • My Best Buy® Member

    I bought this earbuds to use them while working after a week of using them i notice a smell of burn plastic comming from the earbuds. After this the connectivity of between the phone and the earbuds became unstable. I could not listen to a minute song without them disconecting more than 15 times. I decided to take them back to the store because i was afraid of the earbud exploding on my ear or while charging in my pocket.

    No, I would not recommend this to a friend

    • Brand response

      AltecLansingCustomerServ

      Thank you very much for reaching out. We're extremely sorry to hear about this and would be happy to help. Please contact us at support@alteclansing.com or at 1-855-292-4087. AltecLansing

  • Rating: 2 out of 5 stars

    ...used to something better.

    Posted
    NotAFan
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    I had other headphone before this that just were overall better. At this price I guess I shouldn’t complain but between the short battery life and also the very short range of Bluetooth connection I do wish I would’ve splurged for the other headphones again.

    No, I would not recommend this to a friend

    • Brand response

      AltecLansingCustomerServ

      Thank you very much for reaching out - we're sorry to hear about this and would be happy to help! Please contact us at support@alteclansing.com or at 1-855-292-4087. AltecLansing

  • Rating: 2 out of 5 stars

    Fragile

    Posted
    Jahro
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    This headphone is very fragile. It easily come apart when dropped. This is my second one i purchased. The first one dropped and it came apart so i returned it for another one and the same thing happened again. Very cheap quality.

    No, I would not recommend this to a friend

    • Brand response

      AltecLansingCustomerServ

      Hi there, thank you very much for reaching out. We would be happy to help! Please contact us at support@alteclansing.com or at 1-855-292-4087 AltecLansing

  • Rating: 2 out of 5 stars

    Broken magnet

    Posted
    LeGa
    • Verified PurchaserVerified Purchase
    • My Best Buy® Member

    Great product at first but after 1 week, the magnet strip on the charger for the left ear came off on its own causing it not to charge. Not so great after all.

    No, I would not recommend this to a friend

    • Brand response

      AltecLansingCustomerServ

      Hi there, we're extremely sorry to hear about this and would be happy to help fix it! Please contact us through our social media pages AltecLansing

  • Rating: 2 out of 5 stars

    Disappointed

    Posted
    reyrey
    • Verified PurchaserVerified Purchase
    • My Best Buy® Elite Member

    They had a good start, they still sound good but the right ear bud keeps disconnecting and connecting even the the phone right next to it.

    No, I would not recommend this to a friend

    • Brand response

      AltecLansingCustomerServ

      Hi there, thank you for reaching out. We're extremely sorry to hear about this - please contact us through our social media pages and we'll be happy to help! AltecLansing